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Mis ppt level 2


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Mis ppt level 2

  1. 1. Power Sector<br />Group -1 <br />Anima Roy N-11<br />J.K. Vashishth N-29<br />Kapeesh Rastogi N-31<br />Kavita Sharma N-33<br />KinshookChaturvedi N-35<br />Mayank Swami N-42<br />Nitin Marjara N-47<br />Zia Al Nasir Khan N-86<br />
  2. 2. Power Sector<br />Generation<br />Transmission<br />Distribution<br />
  3. 3. Best In Class Companies<br />Generation <br />Ontario Power Generation<br />National Thermal Power Corporation<br />Transmission<br />Power Grid Corporation<br />Distribution<br />Baltimore Gas and Electric Company<br />Torrent Power <br />
  4. 4. 4<br />An Organization in the IndustryNorth Delhi Power Limited<br />NDPL is a Joint Venture between Tata and Govt. of NCT as a result of the privatization of electricity distribution in Delhi.<br />Tata Power Company Ltd. – 49 %, Tata Sons – 2 %, GoNCTD – 49 % <br />Distributing power to 510 Sq. Kms. area of Delhi since July’2002<br />Covers a population of 4.5 Million and 9,10,000 consumer base<br />Having a Annual Load Growth of 7-10%<br />
  5. 5. Geographic Description<br />NDPL<br />BSES Yamuna<br />BSES Rajdhani<br />NDMC<br />MES<br />
  6. 6. Vision & Mission for IT<br />Vision:<br />To make NDPL’s   IT environment a benchmark in Power Distribution Business that accelerates business innovation  and empowers users to exceed customer expectations<br />Mission:<br />Implement  Integrated, Best in class, Secured systems in all functions of NDPL <br />Facilitate Sharing and Spreading of knowledge by using IT offerings<br />Enable  statutory compliant systems and processes<br />Provide IT enabled environment to encourage learning, innovation and collaboration<br />Adapt  environment friendly IT Infrastructure<br />Evaluate Technology and adapt them to keep systems current with business needs and directions<br />6<br />
  7. 7. 7<br />Penetration of IT <br /><ul><li>Implementation of applications
  8. 8. SAP ERP
  10. 10. SAMBANDH Consumer Care Module, Connection Management, Meter Management, Enforcement Modules, Record Management System.
  11. 11. KM Portal-SANCHAY, NDPLoPEDIA
  12. 12. BW Portal for reporting
  13. 13. BSC through SAP-SEM
  14. 14. Exchange
  15. 15. Integration with SCADA and GIS
  16. 16. Primary Data Center
  17. 17. SecuredEnterprise network
  18. 18. ISO 9001 & ISO 27001
  19. 19. Enlightened & Trained Users
  20. 20. FM / Application Outsourcing</li></li></ul><li>Disaster Recovery & Business Continuity<br /><ul><li>Compliance to Backup Schedule
  21. 21. Tape based backup recovery system
  22. 22. Tape shipped offsite to 3 locations
  23. 23. CMC Office – Daily
  24. 24. Civil Lines office - Daily
  25. 25. TPC Mumbai – Monthly
  26. 26. Tapes restored time to time to check consistency of backed up data
  27. 27. PC user Data backup at central location using IBM Tivoli CDP
  28. 28. E-mail archival for NDPL employees up to Manager level using EMC LEGATO Email Extender
  29. 29. Critical servers (SAP & SAMBANDH) are in cluster mode, backup servers for other important applications.
  30. 30. Redundant UPS, DG set – Power from two different feeders</li></ul>8<br />8<br />
  31. 31. 9<br />Quality Assurance<br />Received ISO 9001:2000 accreditation for IT <br />Quality assurance through ISO procedures for<br /><ul><li>Software Development & Maintenance
  32. 32. Facility Management</li></ul>Payment through Web site (SUGAM) VeriSign Ver 3.0 certified<br />Audit of major applications, servers & network through external agencies<br />Continuous improvement in security features.<br />
  33. 33. 10<br />Road Ahead<br />Co-locating of Data Centre for BCP <br />ISO 27001 (BS 7799) Accreditation<br />SAP Billing Solutions (ISU)<br />SAP up grade<br />DEBS up grade<br />Pull SMS Services<br />Request lodging & tracking on Web site<br />Network/system monitoring tool<br />Infrastructure augmentation<br />Enterprise Integration<br />Identity Management System for<br /><ul><li>User provisioning and de-provisioning
  34. 34. Employee self services for role requests and password resets
  35. 35. Single sign on
  36. 36. Two factor authentication for critical applications</li></li></ul><li>SAP Competency Centre<br /><ul><li>Developed SCC (SAP Competency Center)
  37. 37. SAP Certified Consultants – 15
  38. 38. Assignments for external trainings & consultancy
  39. 39. 2 with SAP India Ltd.
  40. 40. 10 with Siemens</li></ul>11<br />
  41. 41. Integration of Application's <br />12<br />
  42. 42. 13<br />Key issues - Technology & IT<br />Source : Government of India I T Task Force Report<br />Legend<br />Level of adoption<br />1 - Absent<br />2 - Initial Stage<br />3 - Intermediate stage<br />4 - Advanced<br />5 - Very advanced<br />
  43. 43. Management of Improvements<br />
  44. 44. Conforming to Expectations<br />Consumers<br />Quality and Cost effective Electricity<br /><ul><li>Automatic Meter Reading (AMR)
  45. 45. Geographic Information System (GIS)
  46. 46. Supervisory Control And Data Acquisition (SCADA)</li></ul>Excellence in Consumer Care<br /><ul><li>All Consumer Care Centers are fully networked with availability of total consumer records thru online databases for improved consumer care.
  47. 47. Consumer complaints and grievances are logged through in-house developed CRM software (part of SAMBANDH) available at all locations and transactions are routed thru automated workflow based service handling procedure
  48. 48. Queue Management Software
  49. 49. E-Kiosk</li></ul>15<br />
  50. 50. Conforming to Expectations<br />Consumers<br />Timely and Accurate Bills<br /><ul><li>100% Consumers bills are generated thru online energy billing system (DEBS and BBS) resulting in to timely and accurate bills delivered to consumers
  51. 51. Timely intimation for dues pending - Red bills where arrears are pending, Disconnection Notices with bills</li></ul>Payment Conveniences<br /><ul><li>All Consumer Care Centers are fully networked with Convenience to customer for making payments through multiple Payments Modes located at 1400+ touch points conveniently located all over Delhi
  52. 52. Payment through Any Time Payment Machines, E Drop Boxes, SUGAM etc</li></ul>16<br />
  53. 53. Conforming to Expectations<br />Contd….<br />Consumers<br />Customer Relationship Management through Web site (SUGAM)<br /><ul><li>Daily updated Billing Data
  54. 54. Energy Consumption Details available for the first time in India
  55. 55. Printing of Duplicate Bill available through Web-site
  56. 56. Bill details & Demand Note details through e-mail & SMS
  57. 57. Single Window Option for all Services related to Billing
  58. 58. Service Forms Available on Web-site (SUGAM)</li></ul>Automated & Timely Service handling through CRM of SAMBANDH<br />SMS enabled Trouble Call Management System (SANCHAR) <br />IVRS<br />17<br />
  59. 59. Conforming to Expectations<br />Internal Customers<br />SAKSHATSingle window for complete consumer information comprising of<br />Connection details<br />Meter details<br />Meter readings<br />Billing – Regular, installment<br />Payments – Energy, Non-Energy, Theft<br />Journal Entries<br />SARANSH for facilitating printing of consumer friendly ledger<br />Centralized data repository by merging 12 application databases and web based interface for<br />130 plus ready reports & 1000 plus possibilities<br />Customized Dash boards<br />Drill down facility in reports for exhaustive analysis<br />Online help with search facility<br />18<br />
  60. 60. Conforming to Expectations<br />Contd….<br />Internal Customers<br />Enterprise Resource Planning<br />SAMANVAY (SAP ECC 6.0) <br /><ul><li>FI, CO/FM, PM, PS, MM, HCM, BW & SEM
  61. 61. People Integration – EP/ESS
  62. 62. Information Integration – BW</li></ul>Workforce Satisfaction<br /><ul><li>Implemented in-house developed workflow based Employee Help Desk Software for handling all requests and grievances related to IT, Admin, Finance etc. (SARTHI) which is available through Web / Phone
  63. 63. Library Management Software</li></ul>19<br />
  64. 64. Conforming to Expectations<br />Contd….<br />Internal Customers<br />Total IT enablement of HR and administrative functions including<br /><ul><li>Payroll
  65. 65. Organizational Management
  66. 66. Training & event Management
  67. 67. Performance Measurement System
  68. 68. SAP SEM – Balanced Scorecard
  69. 69. SAP – Employee Portal</li></ul>Faster and speedier decision making through <br /><ul><li>Generation of daily flash Report for Load Dispatch Centre.
  70. 70. MIS Generation at Grid stations
  71. 71. SAMIKSHA for Meeting management</li></ul>20<br />
  72. 72. Conforming to Expectations<br />Contd….<br />Internal Customers<br />Internal Communication<br /><ul><li>Email
  73. 73. Share point portal (SANCHAY): Knowledge Management Site (SANCHAY)
  74. 74. Capturing of all office orders & important documents in NDPLoPedia
  75. 75. Compiled Help Module (CHM) : On-line Help Available to all the Users
  76. 76. Administrator mails: To broadcast Circulars within the whole Organization
  77. 77. Broadcast through SMS – Holidays/Outages/blood donation camps</li></ul>21<br />
  78. 78. Conforming to Expectations<br />Contd….<br />Internal Customers<br />Macromedia Breeze for<br /><ul><li>Online Surveys
  79. 79. Safety & other Quizzes
  80. 80. E learning Tutorial Using Windows messenger</li></ul>IT Project Repository<br /><ul><li>For Project and Task monitoring
  81. 81. Project approvals
  82. 82. Microsoft Visual source safe for source code maintenance of applications</li></ul>22<br />
  83. 83. Business Associates Expectations<br />Implementation of Bills Inwards Receipt & Dispatch System (BIRD)<br /><ul><li>To track and monitor the invoices submitted by Business Associates
  84. 84. Inbuilt workflow capabilities
  85. 85. Escalation mechanisms
  86. 86. Integrated with SAP for vendor information
  87. 87. Status of bill payment can be viewed through Web Site (SUGAM)</li></ul>23<br />