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1
How To Add Personalisation In Your
Learning
Stephen Foy, Solutions Consultant
Totara User Group, July 15th
2
Let’s Get
Personal
3
Making your LMS personal
• What is personalisation?
• Why do we need it?
• How does it work? How can we enable it?
• Using data
• Examples
• The future
4
What is Personalisation?
• Dynamic content / Adaptive
learning
• Tailoring the experience of
the learner, based on:
• Needs
• Preferences
• Learning style
• Role
• Location
• Available time
• Equipment
This list is not exhaustive!
5
Why is personalisation desirable?
• Make learning more relevant
• Save learner time
• Allows a greater focus on quality
• Improve learner engagement
• Economies: reduce production of unnecessary content
• Make mandatory learning more effective/timely
• Others?
6
• Think about who learners
are and what they want –
define personas
• Design the content,
homepage and pathways
based on these personas
• Ask learners for feedback
e.g. offer questionnaires
• Allow content to be rated
• Leverage data!
How can we enable personalisation in our LMS?
Let’s see personalisation in action…
7
Early uses of personalisation
8
BMI Healthcare Compliance
BEFORE:
• Mandatory was assigned by job description
• Training requirements were interpreted (inconsistently)
at disparate sites, rather than centrally
SOLUTION:
• Design of a mandatory training matrix (outline of
frequency, needs by role and responsibility
• New LMS functionality to support different certification
windows and renewal reminders and recertification
paths
• Circulation of questionnaire to capture learner’s specific
roles and responsibilities to improve relevance of
individual learning plans
NOW:
• Significant reduction in time spent on annual mandatory
training = 31 FTEs = £800k worth of time saved annually
• Compliance rates in hospitals increased from 40% to
60%
9
• Create a countdown to trigger
pre-joining activities and
teasers – generate excitement
• Automatic enrolment on
relevant induction activities for
new starters
• Link anniversary engagement
events to start date – not just
about compliance renewal
dates!
• Social learning opportunities
with other new starters via
LMS
Employee start date
Using data to enhance personalisation
10
• Location specific induction –
fun facts about your office
• Tailored advice, links and
contacts
• Location specific compliance
• Language
• Social learning opportunities
with other colleagues at the
same location
Employee location
Using data to enhance personalisation
11
• Content ratings – BY ROLE –
see what other people like you
have found good/bad
• Personalised homepage – all
the things YOU need in one
place
• Opportunity to deliver content
according to your persona,
learning style and preference
Optimising your homepage
www.kineo.com

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Totara User Group 2015 - How To Add Personalisation In Your Learning

  • 1. 1 How To Add Personalisation In Your Learning Stephen Foy, Solutions Consultant Totara User Group, July 15th
  • 3. 3 Making your LMS personal • What is personalisation? • Why do we need it? • How does it work? How can we enable it? • Using data • Examples • The future
  • 4. 4 What is Personalisation? • Dynamic content / Adaptive learning • Tailoring the experience of the learner, based on: • Needs • Preferences • Learning style • Role • Location • Available time • Equipment This list is not exhaustive!
  • 5. 5 Why is personalisation desirable? • Make learning more relevant • Save learner time • Allows a greater focus on quality • Improve learner engagement • Economies: reduce production of unnecessary content • Make mandatory learning more effective/timely • Others?
  • 6. 6 • Think about who learners are and what they want – define personas • Design the content, homepage and pathways based on these personas • Ask learners for feedback e.g. offer questionnaires • Allow content to be rated • Leverage data! How can we enable personalisation in our LMS? Let’s see personalisation in action…
  • 7. 7 Early uses of personalisation
  • 8. 8 BMI Healthcare Compliance BEFORE: • Mandatory was assigned by job description • Training requirements were interpreted (inconsistently) at disparate sites, rather than centrally SOLUTION: • Design of a mandatory training matrix (outline of frequency, needs by role and responsibility • New LMS functionality to support different certification windows and renewal reminders and recertification paths • Circulation of questionnaire to capture learner’s specific roles and responsibilities to improve relevance of individual learning plans NOW: • Significant reduction in time spent on annual mandatory training = 31 FTEs = £800k worth of time saved annually • Compliance rates in hospitals increased from 40% to 60%
  • 9. 9 • Create a countdown to trigger pre-joining activities and teasers – generate excitement • Automatic enrolment on relevant induction activities for new starters • Link anniversary engagement events to start date – not just about compliance renewal dates! • Social learning opportunities with other new starters via LMS Employee start date Using data to enhance personalisation
  • 10. 10 • Location specific induction – fun facts about your office • Tailored advice, links and contacts • Location specific compliance • Language • Social learning opportunities with other colleagues at the same location Employee location Using data to enhance personalisation
  • 11. 11 • Content ratings – BY ROLE – see what other people like you have found good/bad • Personalised homepage – all the things YOU need in one place • Opportunity to deliver content according to your persona, learning style and preference Optimising your homepage

Editor's Notes

  1. E-commerce – early adoption of dynamic content/personalisation. Learning has an advantage over general web browsing – only the learner accesses content under their profile – they only consume learning for themselves.