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Treo2019 icis2019

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How to realize the cross-border delivery of public services in digital government?
- A proposal of “Universal Menu” database with the result of analytical survey of Public Services catalogue between far-east Japan and EU nation state Estonia.

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Treo2019 icis2019

  1. 1. ICIS 2019: TREO Talks ”Universal Menu”, a tool to realize the cross-border delivery of public services in digital government Naho Kitano, Asukoe Partners, Japan Takahiro Konemori, Asukoe Partners, Japan Regina Erlenheim, Tallinn University of Technology, Estonia Hideyuki Yasui, International Universal Menu Association, Japan Kuldar Taveter, Universyt of Tartu, Estonia
  2. 2. Current trends in providing public services • Life and business event services • Birth, going to school, becoming (un)employed, retiring, starting a business • Proactive services • Services provided on the initiative of a governmental organization based on the already existing data about the person • One-Stop-Shops – Digital First – Once Only • Precondition for that is systemized and aggregated relevant service-related information
  3. 3. Public Service catalogue • Considers the concept of life and business event services • People experience similar events in their lives • It is possible to catalogue services around these experiences under categories • Examples of existing cases • Japan – Asukoe Partners – Universal Menu • European Commission – CPSV-AP – Core Public Service Vocabulary Application Profile • Estonia – Ministry of Economic Affairs and Communications – Life and business event services • Finland – Life and business event services • D9 (D5) countries – Introduction of life and business events • Benefit of having a cross-border standard service catalogue
  4. 4. Taxonomy
  5. 5. Universal Menu 🄬 • The essence of Universal Menu • Easier to find and navigate public information • Up-to-date and openly available public information (CC-BY) • Categorizing and standardizing public service information • Back-end system for aggregating data • Public Service ID’s utilized as an identifier for each public service information • Best practices • Internationally accepted best practices • Better understanding of barriers and enablers for development • Customized service catalogue view of the service ecosystem • Better interoperability of (both existing and planned) data
  6. 6. 6 1000 Pregnancy / Childbirth 2000 Childcare / Education 3000 Marriage / Divorce 4000 Moving / Housing 5000 Employment / Unemployment 6000 Senior citizens / Nursing are 7000 Death 8000 Others Life Event Pregnant/ Birth UM 1100 Notification / Procedure 1101 Pregnancy notification 1102 Maternal and Child Health Handbook 1103 Childbirth registration 1104 National Health Insurance Program 1105 Others 1200 Medical checkup 1201 Prenatal checkup 1202 Medical checkup for infants 1300 Financial support 1301 Subsidies for designated fertility treatments 1302 Lump-sum birth allowance 1303 Loans for delivery expenses 1304 Medical care benefits for the care of premature babies 1305 Medical care benefits for infants 1306 Others 1400 Support/ facilities 1401 Seminars 1402 Delivery support 1403 Midwifery services 1404 Others 1500 UM Taxonomy and ServiceMap Content patterns 1 Registering 2 Applying 1 Financial support 3 Applying 2 Other types of application procedures 4 Applying 3 Events 5 Facilities 6 Information for advocacy Definition Definition Definition Definition Definition Definition Administrative services related to registrations and notifications without having any additional processes after registering Administrative services related to receiving money after the application is approved, such as an allowance or subsidy. Administrative services related to receiving services after the application is approved, such as support services. Administrative services, such as lectures and events, that require participation after you have applied. Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries. Administrative service information that does not belong to the categories above, especially the services aiming to provide information. Examples Examples Examples Examples Examples Examples • Childbirth registration • Marriageregistration • Registration of moving in • Child allowance • Subsidy for the medical expenses for babies and infants • Financial aid for learning high skill training • Requesting the issuance of a resident card • Individuals scheduling vaccinations • Family support center • Classes for parents and pregnant women • Job seminars • Scheduled vaccinations • Child-rearing support centers • Nursing homes • Libraries • Parks • Maternity mark • Schedule of vaccinations • School region maps Content items 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 2 Overview ☆ 2 Overview ☆ 2 Overview ☆ 2 Overview ☆ 2 Overview ☆ 2 (Contents ①) ☆ 3 Subject ☆ 3 Contents 3 Contents 3 Contents 3 Access ☆ 3 (Contents ②) 4 A person who is eligible to register ☆ 4 Content of the benefit 4 Place 4 Place ☆ 4 Subject … 5 How to register 5 Subject ☆ 5 Capacity of the participants 5 Event dates ☆ 5 Charges ☆ n Related link 6 Due date of registration ☆ 6 A person who is eligible to apply ☆ 6 Subject ☆ 6 Capacity of the participants 6 Hours of operation ☆ n Inquiry ☆ 7 Items to bring ☆ 7 How to apply 7 A person who is eligible to apply 7 Subject ☆ 7 Dates that the facility is closed ☆ 8 Fees ☆ 8 Due date of application ☆ 8 Charges (Costs) ☆ 8 A person who is eligible to apply 8 How to use the facility ☆ 9 Document for registration 9 Items to bring ☆ 9 How to apply ☆ 9 Charges (Costs) ☆ 9 How to apply 10 Entry example 10 Document for application 10 Due date of application ☆ 10 How to apply ☆ 10 Due date of application 11 Service counter ☆ 11 Form example 11 Items to bring ☆ 11 Due date of application ☆ 11 Items to bring 12 Related links 12 Service counter ☆ 12 Application documents 12 Items to bring ☆ 12 Application documents 13 Inquiries ☆ 13 Related links 13 Form Example 13 Application documents 13 Form example 14 Inquiries ☆ 14 Service counter ☆ 14 Entry example 14 Service counter 15 Related links 15 Service counter ☆ 15 Related links 16 Inquiries ☆ 16 Related links 16 Inquiries ☆ 17 Inquiries ☆ 6 Service Patterns Universal Menu 🄬 Dataset
  7. 7. Content patterns 1 Registering 2 Applying 1 Financial support 3 Applying 2 Other types of application procedures 4 Applying 3 Events 5 Facilities 6 Information for advocacy Definition Definition Definition Definition Definition Definition Administrative services related to registrations and notifications without having any additional processes after registering Administrative services related to receiving money after the application is approved, such as an allowance or subsidy. Administrative services related to receiving services after the application is approved, such as support services. Administrative services, such as lectures and events, that require participation after you have applied. Administrative service information that provides an overview of public facilities, such as a child-rearing centers and libraries. Administrative service information that does not belong to the categories above, especially the services aiming to provide information. Examples Examples Examples Examples Examples Examples • Childbirth registration • Marriage registration • Registration of moving in • Child allowance • Subsidy for the medical expenses for babies and infants • Financial aid for learning high skill training • Requesting the issuance of a resident card • Individuals scheduling vaccinations • Family support center • Classes for parents and pregnant women • Job seminars • Scheduled vaccinations • Child-rearing support centers • Nursing homes • Libraries • Parks • Maternity mark • Schedule of vaccinations • School region maps Content items 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 1 Name of service ☆ 2 Overview ☆ 2 Overview ☆ 2 Overview ☆ 2 Overview ☆ 2 Overview ☆ 2 (Contents ①) ☆ 3 Subject ☆ 3 Contents 3 Contents 3 Contents 3 Access ☆ 3 (Contents ②) 4 A person who is eligible to register ☆ 4 Content of the benefit 4 Place 4 Place ☆ 4 Subject … 5 How to register 5 Subject ☆ 5 Capacity of the participants 5 Event dates ☆ 5 Charges ☆ n Related link 6 Due date of registration ☆ 6 A person who is eligible to apply ☆ 6 Subject ☆ 6 Capacity of the participants 6 Hours of operation ☆ n Inquiry ☆ 7 Items to bring ☆ 7 How to apply 7 A person who is eligible to apply 7 Subject ☆ 7 Dates that the facility is closed ☆ 8 Fees ☆ 8 Due date of application ☆ 8 Charges (Costs) ☆ 8 A person who is eligible to apply 8 How to use the facility ☆ 9 Document for registration 9 Items to bring ☆ 9 How to apply ☆ 9 Charges (Costs) ☆ 9 How to apply 10 Entry example 10 Document for application 10 Due date of application ☆ 10 How to apply ☆ 10 Due date of application 11 Service counter ☆ 11 Form example 11 Items to bring ☆ 11 Due date of application ☆ 11 Items to bring 12 Related links 12 Service counter ☆ 12 Application documents 12 Items to bring ☆ 12 Application documents 13 Inquiries ☆ 13 Related links 13 Form Example 13 Application documents 13 Form example 14 Inquiries ☆ 14 Service counter ☆ 14 Entry example 14 Service counter 15 Related links 15 Service counter ☆ 15 Related links 16 Inquiries ☆ 16 Related links 16 Inquiries ☆ 17 Inquiries ☆ ※☆ is a required item. ※The name of an item can be changed. ※Items are placed in the recommended order. ※According to the content items chart, ‘recipients’ are the ones who receive the services, and ‘a person who is eligible to register’ is the one who comes to register for the services, including a deputy.
  8. 8. 8 CPSV-AP 2.2 EESTI.EE(Estonia) ESD standards(UK) Service Catalogue Comparison
  9. 9. • International Universal Menu Association (universalmenu.org) => Free for Academic / Government Members! • Goal to make public service catalogues universal and internationally compatible • Describe life and business event services based on the users’ touch point. • Comparable and customizable service catalogues to be powered by UM through Creative Commons Call for Collaboration
  10. 10. Join us in making public services better and service ecosystems more understandable!
  11. 11. Thank you! Kitano@asukoe.org Regina.Erlenheim@taltech.ee

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