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Design a UX resume that will get you hired

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In this talk I illustrate with examples common pitfalls in UX resumes and give you insight into what the UX hiring manager is looking for. I show you how to make your resume truly stand out—not by expounding on your design philosophy or visualizing your career as an infographic—but by listing concrete accomplishments that demonstrate your business value.

Published in: Design
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Design a UX resume that will get you hired

  1. 1. Design a UX resume that will get you hired Kim Bieler • UserFocus 2014
  2. 2. Yawn. OMGWTF!
  3. 3. Hard truth #1 UX resumes are just as bad as everyone else’s
  4. 4. Who is reading my resume? What are their goals? What’s an effective deliverable?
  5. 5. Our process 1. Resume 2. Phone screen 3. Interview
  6. 6. Our process Do you seem qualified to do our job? Can you talk to your experience? Whack job or reasonable human being? 1. Resume 2. Phone screen 3. Interview PROVE IT!
  7. 7. Design a UX resume that will get you hired will get you to the next stage of the process
  8. 8. Hard truth #2 All your resume has to do is get me to call you
  9. 9. 85% rejection rate Rejection
  10. 10. Reasons to reject • Typos • Inconsistent typesetting • Sloppy design • Lousy portfolio • Poorly designed portfolio website • Too many pages • Poor grammar • Bad writing • Same bullets for every job • Objective doesn’t match job description • Cover letter is for a different job • No job descriptions at all • Job hopping • Out of state address • Career stalled or regressing
  11. 11. Hard truth #3 The hiring manager is looking for reasons to reject you
  12. 12. Reasons to reject • Typos • Inconsistent typesetting • Sloppy resume design • Lousy portfolio • Poorly designed portfolio website • Too many pages • Poor grammar • Bad writing • Same bullets for every job • Objective doesn’t match job description • Cover letter is for a different job • No job descriptions at all • Job hopping • Out of state address • Career stalled or regressing Sloppy Poor communicator Not interested in the work we do Risky Poor design skills
  13. 13. Top performers take responsibility self-directed strive to be better emotionally mature build trust integrity & ethics
  14. 14. Bad hires expensive less productive more work to manage drag on team hard to get rid of
  15. 15. Hard truth #4 It’s better to reject than to hire poorly
  16. 16. How will this candidate perform on the job?
  17. 17. Behavioral interview questions: Past behavior is the best predictor of future behavior
  18. 18. Yeah, but can you do the job?
  19. 19. NO NO NO
  20. 20. OMG, NO!
  21. 21. Hard truth #5 The more you try to be creative, the more chances you have to get it wrong
  22. 22. Hard truth #6 Only the first page counts
  23. 23. Ahem.
  24. 24. What does it take? Phone screen
  25. 25. Hard truth #7 Wireframes are not an accomplishment
  26. 26. Accomplishments: What you did and how well you did it
  27. 27. Designed wireframes
  28. 28. Designed wireframes Designed wireframes that met with stakeholder approval
  29. 29. Designed wireframes Designed wireframes that met with stakeholder approval Designed wireframes that won approval from a difficult stakeholder
  30. 30. Designed wireframes Designed wireframes that met with stakeholder approval Designed wireframes that won approval from a difficult stakeholder Won over a difficult stakeholder by designing detailed wireframes for every screen and state
  31. 31. so-whats The 5 whys technique
  32. 32. Benefits to the company: 1. Increase revenue 2. Decrease costs
  33. 33. Increase revenue Designed a mobile booking app that brought in $1.2 million in new sales. Created a clickable prototype that helped us win a $60,000 project.
  34. 34. Increase revenue • Increase subscriptions, membership, users • Faster task completion • Increase conversions • Repeat business • More/better referrals • Easier cross-sell / up-sell • Improve Net Promoter Score • Faster sales cycle • Increase downloads • Faster to market • Good press, glowing reviews, industry awards
  35. 35. What you did + how well you did it Led a workshop for government employees that received an A+ satisfaction rating. Increased conversions by shrinking the checkout process to a single page.
  36. 36. Decrease costs Spent $380 to create an on-site test facility, saving us $17,000 a year. Proposed a new site architecture that eliminated 18 resource-intensive screens.
  37. 37. Decrease costs • On time, on budget, within scope • Fewer iterations • Process improvements • Templates, pattern reuse • Fewer bugs and escalations • Use open-source tools • Fewer screens to design and write • Bring work in-house • Reduce support calls • Improve data entry accuracy • Better communication
  38. 38. What you did + how well you did it Identified several easy-to-fix usability issues by conducting a quick heuristic review. Created personas that helped UX and developers focus on user goals.
  39. 39. Some closing thoughts…
  40. 40. Better presentation means you’re more likely to be evaluated on your true skills and merits and find a job where you’re valued and challenged.
  41. 41. Let’s raise the bar
  42. 42. Thank you! Kim Bieler • @feadog

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