16) PROVIDE EXAMPLES OF TYPES OFUPWARD AND DOWNWARD COMMUNICATIONMESSAGES. HOW COULD SOCIAL MEDIA BEUSED TO AID THE PROCESS?
UPWARD From employees to management Many firms define formal channels for upward communications. These channels encourage communication from employees to supervisors and upward to top management levels. Some examples of upward communication channels are employee surveys, suggestion boxes, and systems that allow employees to propose ideas for new products or voice complaints. Upward communication is also necessary for managers to evaluate the effectiveness of downward communication
DOWNWARD From management to employees Downward communication, carries messages from someone who holds a senior position in the organization to subordinates. Managers may communicate downward by sending employees e-mail messages, presiding at department meetings, giving employees policy manuals, posting notices on bulletin boards, and reporting news in company newsletters.
ILLUSTRATESTHE FORMS OF ORGANIZATIONAL COMMUNICATION,BOTH FORMAL AND INFORMAL.
HOW COULD SOCIAL MEDIA BE USED TO AIDTHE PROCESS? Facebook groups / updates – make groups for different departments so they know what is happening within that department. Also the seniors can keep an eye on what is happening within the company. Send messages, files/documents to each other. Twitter – keep the employees updated with the latest posts. Also know what the employees are doing and where they are. Skype – to communicate with the employees if there in another country, and send files/ documents to each other.