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EPM Assignment2

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PowerPoint Presentation done by Jasper, Wee Sheng, Jie Jun, Teng Hui & Kiat Hong.

Applying the concept of The Way of the Shepherd ,with applications of EPM chapters and our Internship Programme experiences.

Published in: Education, Business, Technology
  • Its important for a manager to put himself/herself into the employee's shoe (putting themselves in the employees perspective) before they make any decisions, this will most likely help the manager in making a correct decision as well as establishing a good relationship and communication with the emplyee.
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  • I agree with Jasper. However, employer really had to earn or build the trust from the employee before they are willing to open up and honest with each other. This is because sometimes the issues can be rather ’sensitive’.

    There is one interesting story my dad shared with me, his manager actually hold up a meeting and said ’Now we are equal, no ’ranks’, if you guys had anything unhappy about me or anything else, voice out.’ Most of them kept quiet, except one guy, he voiced out how he dislike the way the manager handle things sometimes.

    One week later, he was transferred away to another department.

    In short, that is what I feel that employee are afraid of, so they kept most things to themselves, making it challenging for the manager to understand their needs.
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  • In my opinion, one of the challenges is the hesitation of the employee's willingness to bridge the gap between them and their employer.

    However, if the employee is willing to open up to their employer, they will definitely build a strong working relationship with one another.
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  • Nice equation you suggested in Slide 28. However, I'm not sure if it will entirely lead to efficiency in the short term. More appropriate would be the term, 'effective'. This connotes doing the right things rather than doing things right. What other challenges are there in knowing the condition of your flock?
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  • I agree with this group that communication is really important to achieve the goal. Miscommunication may lead to misunderstanding.

    Knowing the condition of your flock really helps manager to build relatinship with his people.
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EPM Assignment2

  1. 1. Effective People Management [Assignment 2]<br />The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People<br />Done By: Boey Mao Quan Jasper<br /> Koh Wee Sheng<br /> Lau Kiat Hong<br /> Lew Jie Jun<br /> Ng Teng Hui<br />
  2. 2. Content Overview<br /><ul><li>Choice of Chapter
  3. 3. Chapter 1 - Know the Condition of Your Flock
  4. 4. Research Information
  5. 5. Book - The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People
  6. 6. Case Studies - Internship Programme (Working experiences from the team)
  7. 7. Application with EPM module
  8. 8. Conclusion
  9. 9. Team Reflections
  10. 10. References</li></li></ul><li>- The Way of the Shepherd - <br />
  11. 11. Choice of Chapter<br />Know the Condition of Your Flock – Our Team’s Choice<br />Discover the Shape of Your Sheep<br />Help Your Sheep Identify with You<br />Make Your Pasture a Safe Place<br />The Staff of Direction<br />The Rod of Correction<br />The Heart of the Shepherd<br />
  12. 12. Choice of Chapter<br />Know the Condition of Your Flock – Our Team’s Choice<br />Summary of Chapter:<br />Ted went to look for Dr Neumann for help as he was worried and to get him prepared for the working society in General Technologies as a finance manager which he required to supervise nine people. <br /> Hence, Dr Neumann brought him to his farm and applied the first principle using The Way of a Shepherd theory of managing a flock of sheep which he understand “Know the Condition of Your Flock”.<br />
  13. 13. Choice of Chapter<br />Chapter 1 - Know the Condition of Your Flock<br />Reasons for the choice of chapter:<br /><ul><li>Managers tend to forget this principles due to heavy workload
  14. 14. Important to understand our employees well
  15. 15. Foster effective communication
  16. 16. Ability to seek individual interest
  17. 17. Boost work efficiency of employees</li></li></ul><li>Research Information<br />Book<br />The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People<br />Chapter 1: Know the Condition of Your Flock <br /><ul><li>Follow the status of your people as well as the status of the work.
  18. 18. Get to know your flock, one sheep at a time.
  19. 19. Engage your people on a regular basis.
  20. 20. Keep your eyes and ears open, ask lots of questions, and follow through.</li></li></ul><li>Research Information<br />Book<br />The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People<br />Chapter 1: Know the Condition of Your Flock <br /><ul><li>Follow the status of your people as well as the status of the work.
  21. 21. Managers focus too much on the project at hand and not enough on the people they also have to manage
  22. 22. Physically present with their flock – more preoccupied with the work
  23. 23. Never be neglected – greatest competitive advantage</li></li></ul><li>Research Information<br />Book<br />The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People<br />Chapter 1: Know the Condition of Your Flock <br /><ul><li>Get to know your flock, one sheep at a time.
  24. 24. Individuals, and that is how they should be treated
  25. 25. Never be treated like numbers!
  26. 26. Take intopersonal interest in each of the people who report directly to one. Know what things impact them at the moment
  27. 27. Discover their skills and interests
  28. 28. Know what their goals and dreams are
  29. 29. Find out what motivates them and what discourages them
  30. 30. Determine their career ambitions and frustrations</li></li></ul><li>Research Information<br />Book<br />The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People<br />Chapter 1: Know the Condition of Your Flock <br /><ul><li>Engage your people on a regular basis.
  31. 31. Go out and get among your people regularly
  32. 32. Check on your people current work status and see if help is required
  33. 33. Ensure proper guidance is provided for your people</li></li></ul><li>Research Information<br />Book<br />The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People<br />Chapter 1: Know the Condition of Your Flock <br /><ul><li>Keep your eyes and ears open, ask lots of questions, and follow through.
  34. 34. Keep up with what’s going on in the lives of your people as best you can
  35. 35. Care about your people - to develop a sense of belonging to the organization by your people
  36. 36. Do not care about how much you know until they know how much you care
  37. 37. Be sensitive to employees’ sentiments</li></li></ul><li>- Internship Programme - <br />
  38. 38. Research Information<br />Case Studies – Internship Programme<br />How is this principles applied in our organization that we are in?<br />NTUC FairPrice Co-Operative Limited (Kiat Hong)<br /><ul><li>Weekly Reports to be submitted to my manager
  39. 39. Monthly meetings with my manager to inform her about my work status
  40. 40. Provide feedbacks to my manager about my workload</li></li></ul><li>Research Information<br />Case Studies – Internship Programme<br />How is this principles applied in our organization that we are in?<br />Thales Aerospace Asia (Jasper)<br /><ul><li>Manager ensure that my welfare is being taken care of
  41. 41. Constantly enquire on my current progress
  42. 42. Provide valuable feedbacks for improvements
  43. 43. Broaden my horizon by allowing me to learn more stuff from other departments and assigning me various tasks to perform</li></li></ul><li>Research Information<br />Case Studies – Internship Programme<br />How is this principles applied in our organization that we are in?<br />International Business Machine (Wee Sheng)<br /><ul><li>Monthly meeting on any latest work issues encountered
  44. 44. Manager asking employees if they need any help during “peak period”
  45. 45. Small talks with supervisor during lunch time on work related issues</li></li></ul><li>Research Information<br />Case Studies – Internship Programme<br />How is this principles applied in our organization that we are in?<br />Panasonic Avionics Corporation (Jie Jun)<br /><ul><li>Manager enquire our current and additional skills
  46. 46. Occasional asking of our current situation
  47. 47. Moves us to other departments when needed</li></li></ul><li>Research Information<br />Case Studies – Internship Programme<br />How is this principles applied in our organization that we are in?<br />Toll Asia Tuas Warehouse (Teng Hui)<br /><ul><li>Attempt to minister the needs of every personnel through meetings
  48. 48. Occasional reviews to know the condition of the each personnel
  49. 49. Training courses available to every personnel
  50. 50. Interaction between managers and workers</li></li></ul><li>- Applications with EPM module - <br />
  51. 51. Application with EPM Module<br />Unit 1: Putting Your Job In Perspective<br />
  52. 52. Application with EPM Module<br />Unit 2: Management Functions & Leadership Qualities<br />Seven Major Processes/Functions of Management:<br /><ul><li>Forecasting 
  53. 53. Planning
  54. 54. Organizing
  55. 55. Motivation
  56. 56. Co-ordinating
  57. 57. Controlling
  58. 58. Communicating</li></li></ul><li>Application with EPM Module<br />Unit 2: Management Functions & Leadership Qualities<br />Leadership Qualities:<br />Confidence – Attitude towards work and its employees<br />Good judgement– Make good decisions<br />Loyalty – Loyal to its organization<br />Role Model –Lead, Motivate & Facilitate<br />
  59. 59. Application with EPM Module<br />Unit 3: Creating Positive Relationships<br />Building a positive relationship requires:<br />Emotional Intelligence- ability to manage ourselves and our relationships effectively<br />Attitude Quotient- the more you believe you can succeed, the more likely you are to succeed. (Positive Attitude)<br />Adversity Quotient- Dealing with challenges and ability to bounce back from adversity. (A Winning Attitude & Self-Responsibility)<br />Interpersonal skills- Self respect and respect for others<br />Teamwork skills- Outperform individuals through motivations and trust<br />
  60. 60. Application with EPM Module<br />Unit 4: Handling Conflicts<br />
  61. 61. Application with EPM Module<br />Unit 4: Handling Conflicts<br />
  62. 62. Application with EPM Module<br />Unit 5: Coaching & Mentoring<br />Coaching & Mentoring - Improve performance<br />Hamburger Process (+ve -&gt; -ve -&gt; +ve)<br />
  63. 63. Application with EPM Module<br />Unit 6: Ethnical Issues<br />Social Responsibility<br /><ul><li>Code of Ethics</li></ul>Ethnical Conduct of Managers<br /><ul><li>Loyalty
  64. 64. Human Relations
  65. 65. Overt Personal Actions</li></li></ul><li>Conclusion<br />“Perhaps we don&apos;t see results in ministry because our efforts are not targeted to the condition of the sheep” <br />Quoted from Shepherding Ministry<br />
  66. 66. The Way of the Shepherd Principles+Effective People Management=An Efficient Organization<br />
  67. 67. Team Reflection<br />Boey Mao Quan Jasper – It is important for managers to know their employees better as this will improve their working relation. As a result, things will be done more effectively and efficiently. <br />Koh Wee Sheng – It’s important to know and foster good relationship with each and every of the employees because each of them plays an important role in an organization.<br />Lau Kiat Hong – The need to understand our employees is important as it can help by strengthen bonds and instill loyalty to the organization. Showing care and concern to employees nevertheless motivates them to work harder.<br />Lew Jie Jun – The willingness to make an effort to understand the abilities of the employees reap benefits for the organization.<br />Ng Teng Hui – To get the greatest &quot;yield&quot; from the employees, you need to know and understand their conditions. Never put off investing and nurturing what you have as opportunities is not always there.<br />
  68. 68. References<br />Books:<br /><ul><li>Kevin Leman & William Pentak. (2004). The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People. Published in United States of America, USA: Zondervan.</li></ul>Internet Resources:<br /><ul><li>Business Summaries - The Way of the Shepherd By Dr. Kevin Leman and William Pentak. Retrieved December 23, 2009, from http://www.bizsum.com/2page/b_WayoftheShepherd.php.</li></ul>Lecture notes:<br /><ul><li>Effective People Management</li></li></ul><li>

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