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In just five years, NetApp grew from 3000-4000 employees to 10,000. But the training organization hasn't grown at the same speed, so they needed to optimize processes and scale output while keeping the head count low. With more employees comes more data, more people creating courses, requesting courses, and creating informal content. This causes information to become scattered and raises the need to sift through a forest of data to find the right information. Plus, metrics are lacking since most of the data is untrackable. How can you allow everyone to use the tools they want and still provide people with valuable information?
Participants in this case-study session will learn how NetAppU created a custom internal application that allows content developers and subject matter experts to create bundles of curated content for target audiences. The application keeps content fresh through RSS feeds and package updates so learners can download courseware, videos, audio, PDFs, and Flash. People can use their own tools because they have a platform that brings it all together.
In this session, you will learn:
How to deal with information explosion and scatter
How to scale up development without overloading your course developers
How to deliver content to your learners rather than making them hunt down content (push vs. pull)
How to use a variety of tools and not sacrifice user experience or brand
How to create a platform once, and have it work absolutely everywhere
Audience: Intermediate designers, developers, managers, and others with basic knowledge about learning management systems, commonly used Web technologies, and authoring tools.