Cloud project secrets of success

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We studied successful private and hybrid cloud projects at over 150 companies in order to uncover their secrets of success. By looking at what worked at other organizations, you can answer questions that help you get your cloud project right the 1st time.

What are typical pre-requisites for a successful effort? What are critical dependencies during your project? What solution capabilities fit common use cases? Where should you focus your POC efforts? What are common friction points to avoid? What are typical results?

Attend this session to cut through the cloud clutter and learn from other top-performing IT organizations. This isn't a marketing gimmick or sales pitch. This is real research based on rigorous analysis of hard data from a broad range of companies like yours.

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Cloud project secrets of success

  1. 1. Cloud Project Secrets of Success Wednesday Mary 30, 10:30 AM Room A Kurt Milne Managing Director IT Process Institute Kurt.milne@itpi.org Twitter @KurtMilneCopyright © 2011 IT Process Institute
  2. 2. IT Process Institute 2 2 Advancing the science of IT management Link practice to results Research IT Management Leadership Prescriptive Guidance BenchmarkingFoster sustainable change Enable industry comparison Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute
  3. 3. Research goal: answer important questions 3• What are typical pre-requisites for a successful effort?• What are critical dependencies during your project?• What solution capabilities fit common use cases?• Where should you focus your POC efforts?• What are common friction points to avoid?• What are typical results?Copyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  4. 4. Research Model 4Link things you have control over – to project outcomes Factors that impact Outcomes Goals Outcomes Pre-requisites Benefits What trying to do Critical (use cases) Dependencies Project Solution Friction CapabilitiesAssumption: you can learn from what works at other organizationsCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  5. 5. How are “outcomes” measured?Developer agility- Streamlined development To what extent did your organization achieve the- Developer agility following as a result of your cloud project?- Deployment speed 3 – Significant ImprovementOps efficiency 2 – Some Improvement- Efficient provisioning 1 – Little Improvement- Efficient run-time 0 – No Improvement- Resource utilizationService levels- Provisioning quality 2.5- Uptime Average Score per category 2.0- Service responseBusiness outcomes 1.5- Improved business outcomes- New business offerings 1.0Maintain control 0.5- IT governance- Reduced shadow IT 0.0 Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute Operational Efficiency Agility Service Levels Business Outcomes Governace
  6. 6. Study activities and results - range of companies 6• Data from 143 companies – 52% (74) – completed POC with some results – 48% (68) – expansion driving broader adoption 50 45 40 35 30 25 20 15 10 5 0 Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute
  7. 7. Q: What is your general cloud strategy? 7• Greenfield – not constrained by legacy• Startup – started public going private• Enterprise silo – cloud in corner of datacenter• Enterprise open – leverage existing assets as much as possible – moving toward “cloud 1st” Greenfield 10% Open 41% Startup 22% Silo 27%Copyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  8. 8. Common use cases – private/hybrid IaaS 8Q: Consider your private or hybrid cloud computing objectives and planned usage, indicate if you have deployed. Backup Self-service dev or test Self-service resource Big Data HA / DR Self-service application Scale out Scale up External 1st ** Hybrid planned burst Hybrid unplanned burst 0% 10% 20% 30% 40% 50% 60% Predicts higher performanceCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  9. 9. Generalizing private/hybrid IaaS cloud story 9 What Why Give users autonomous access •Reduce friction to … •Less time overhead tasks … highly standardized and •More predictable service automated IT services … deployment … in way that reduces impact •More efficient operations (people) on operations … •Better utilization (assets) … improves service levels … •Uptime •Resilience … and enables new business • Top line growth capabilities.Copyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  10. 10. Key success factors 10• Focus on business agility – Self-service – Auto-scaling – Workload movement• Standardize to gain efficiency and leverage• Treat “Cost reduction” as a side-effectCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  11. 11. Pre-requisites 11Q: Indicate if each already existed when you started your cloud project. Standard architecture Standard configuration User demand Users frustrated Standard dev test production Auto-provision templates Process ITSM Process application lifecycle Virtualization governance Service consistency Automation maintenance Auto-provision images Shadow IT Automation scaling 0% 10% 20% 30% 40% 50% 60% 70% 80% Predicts higher performance Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute
  12. 12. Key success factors 12• Some prior experience required – Dev and test in production-like environment – Manage application lifecycle – Automation • Provisioning • Maintenance • ScalingCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  13. 13. Where focus POC? 13Visibility High 33% 21% Low 33% 13% Operations Business Focus Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute Predicts higher performance
  14. 14. POC – executive level sponsorship 14• Who is executive sponsor of your cloud POC? IT Manager IT Director IT VP CIO/CTO CEO Business executive 0% 10% 20% 30% 40%Copyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  15. 15. Critical Dependencies – during project 15Q: Indicate if each was implemented during your cloud project. Policies - automation Clear IT goals Ops shift role Separate process Clear Business goals POC - users on team Simplified network Standard infrastructure Separate environment Reorganization Users shift usage 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% Predicts higher performance Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute
  16. 16. Key success factors 16• Upgrade and simplify – Networks – Storage – Servers – in order to improve asset utilization?• Start with “cloud in the corner”Copyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  17. 17. Solution features 17Q - Indicate whether each of these features have been deployed User access rights Multi-server Policy based build Metering Policy based deployment Multi-environment End-to-end management VM diversity Scale up Application lifecycle Scale out Automated provisioning Environment aware Semi-configurable services Charge back ** Multi-cloud Show back 0% 10% 20% 30% 40% 50% 60% 70% 80% Predicts higher performance Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute
  18. 18. Key success factors 18• Plan for diversity – Multiple VM platforms – Multiple clouds• Provisioning AND run-time management – Focus on application• Make shift to usage-based accountingCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  19. 19. Project friction 19Q: Indicate whether your organization encountered the following issues related to your cloud project. Over schedule Over budget Scope creep Too much customization Scaled back to fit POC failed Failed to scale User experienced failure Highly visible failure 0% 10% 20% 30% 40% 50% 60% 70% Predicts higher performance Copyright © 2012 IT Process Institute Copyright © 2011 Process Institute
  20. 20. Biggest issue to overcome? 20Copyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  21. 21. Key success factors 21• Focus on users – Before – service design – During – POC team – After – service consumption behaviorCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  22. 22. Parting shot 22• Treat “cloud” as a business project – Present a business outcomes-based vision – Find an invested executive level sponsor – High visibility, business-focused POCCopyright © 2012 IT Process InstituteCopyright © 2011 Process Institute
  23. 23. Questions Kurt Milne Managing Director IT Process Institute Kurt.milne@itpi.org Twitter @KurtMilneCopyright © 2011 IT Process Institute

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