www.vita.virginia.gov expect the best


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  • Highlights of the partnership agreement are: a $2 billion, 10 year contract with Northop Grumman, a new consolidated data center to be built in Chesterfield County and a second facility in Russell County, and no new tax dollars required.
  • We are about 15 months into the transformation portfolio that involves 85 agencies and more than 200,000 devices. We have made significant progress. Messaging Services – we are investing $25 million into establishing a single, statewide enterprise e-mail system, enterprise collaboration tools and an active directory service. We have installed the Exchange hardware, successfully completed an e-mail migration pilot, stood up a statewide global address list and completing the backend infrastructure to support future rollouts to agencies. Voice/Video – We are investing about $20 million into a state-of-the-art voice over IP network for voice and video. Desktop – We are investing $35 million to replace or update about 57,000 computers to a standard platform, consolidate and refresh network printers and standardize desktop support and management. As of September 5, we have refreshed 7,360 computers at more than 200 agency sites for 21 agencies. We replaced 1,651 network printers in the first year. Network – We are investing $60 million to establish a single, secure statewide network, and modernize and standardize local area network components. The core network has been established and we have begun migrating agency networks. We have completed network migration for more than 70 sites. Mainframe and Servers – We are investing $50 million to install new mainframe equipment in our new data center, consolidate more than 3,000 servers to about 1,000, and relocate servers either physically or virtually to the new data center. We have installed the new mainframe equipment and agencies have begun testing it, 90 servers in our current data center were consolidated to 16 blade servers, and we are successfully migrating those servers to the new data center. Security – We are investing $10 million to establish enterprise-wide security operations, monitoring, incident prevention and response and a secure Internet gateway. We have completed high level design work, created the transitional enterprise security operations center, and established the internet secure gateway. Help desk – We are investing $10 million to consolidate more than 40 help desks into a single, enterprise help desk with a single, enterprise-wide incident management system, Peregrine. We have stood up Peregrine and begun rollout of the system to agencies, and have begun staffing the enterprise help desk in southwest Virginia starting in November. Facilities – We are investing more than $60 million into two new, modern and secure facilities, including the primary data center and central office in Chesterfield County and the backup data center and primary help desk in Russell County. The Commonwealth Enterprise Solutions Center was completed in June, and we moved in July. The Southwest Center is on schedule for completion in November.
  • www.vita.virginia.gov expect the best

    1. 1. Forum 2007 VITA Update J.B. Edmonds Larry Ray www.vita.virginia.gov
    2. 2. VITA has Moved! The new address: 11751 Meadowville Lane Chester, VA 23836 www.vita.virginia.gov
    3. 3. www.vita.virginia.gov
    4. 4. www.vita.virginia.gov
    5. 5. www.vita.virginia.gov
    6. 6. www.vita.virginia.gov
    7. 7. Printer/Copier Update <ul><li>VITA assumes responsibility for printers and copiers on Jan 1, 2008. </li></ul><ul><li>DGS contracts still in effect </li></ul><ul><li>VITA is establishing new contracts </li></ul>www.vita.virginia.gov
    8. 8. Executive Branch Agencies <ul><li>Printers: </li></ul><ul><li>Use the VR1 Code. </li></ul><ul><li>Identify VITA as the supplier </li></ul><ul><li>Use $0 as the price </li></ul><ul><li>Identify any requirements you might have in the comments field </li></ul><ul><li>Copiers: </li></ul><ul><li>Utilize statewide contracts </li></ul><ul><li>Use R01 Code </li></ul><ul><li>Place contract # in the contract # field </li></ul><ul><li>Identify your agency as the bill-to address </li></ul>www.vita.virginia.gov
    9. 9. Other Public Bodies <ul><li>Order as you do today </li></ul><ul><li>Statewide contracts are available for your convenience. </li></ul>www.vita.virginia.gov
    10. 10. SCM’s Role…. <ul><li>Charged in 2003 to: </li></ul><ul><li>“ Do things differently” </li></ul><ul><li>Incorporate best practices from private industry </li></ul><ul><li>Create enterprise-wide contracts (ERP, document management, etc.) </li></ul><ul><li>When applicable, take specific agency procurements and make them enterprise-wide </li></ul>www.vita.virginia.gov
    11. 11. IT Staff Augmentation/SMSA - Update <ul><li>Computer Aid, Inc. (CAI) contract is statewide contract for all staff augmentation resources </li></ul><ul><li>Contract expires 11/22/07 </li></ul><ul><li>Enterprise level operational review is planned for IT temporary labor spend. Primary focus is management practices and spend optimization for IT contract and consulting services </li></ul><ul><li>Legislative review to be coordinated through DHRM, with key representation by DGS, VITA, Private Sector and other Executive Branch Agencies </li></ul><ul><li>Review and recommendations are expected to be complete within November timeframe </li></ul>
    12. 12. Advanced IT Resources - Update <ul><li>Advanced IT Resource contracts with Bearing Point, CACI, CGI, NG & Unisys are extended through 8/26/08 </li></ul><ul><li>Management of IT consulting services spend will also be included with the operational review for all IT temporary labor </li></ul><ul><li>Contact Tammy Trexler via email at [email_address] for more information or questions </li></ul>
    13. 13. The IT Infrastructure Partnership IT Modernization in Virginia September 26, 2007
    14. 14. IT Infrastructure modernization timeline Jul 2003 Commonwealth’s IT utility, VITA, created Nov 2003 First public/private partnership proposal received Dec 2004 Infrastructure staff and assets transition from 90 agencies to VITA Nov 2005 Entered partnership with Northrop Grumman Jul 2006 Transformation begins for 36 months Creation Integration Transformation 2002 2003 2004 2005 2006 2007 2008 2009 2010 Steady State Partnership
    15. 15. About the Partnership <ul><li>Commonwealth signed a $2 billion, 10-year infrastructure services contract with Northrop Grumman in November 2005 </li></ul><ul><li>$270 million capital investment and job creation </li></ul><ul><li>Extensive and proactive technology refresh </li></ul><ul><li>New, state-of-the-art facilities in Chesterfield and Lebanon, Russell Counties </li></ul><ul><li>Innovative service contract model </li></ul><ul><li>A reliable and agile 21 st century infrastructure </li></ul><ul><li>VITA overseeing the contract </li></ul>
    16. 16. “ Transformation” is a three year program to modernize the Commonwealth’s information technology infrastructure The Virginia IT Infrastructure Partnership will transform the state’s IT infrastructure to support improved delivery of government services Benefit <ul><li>Key Technology Elements </li></ul><ul><li>Enterprise computing resources, including mainframes and servers </li></ul><ul><li>Personal computing resources, including desktop and laptop computers </li></ul><ul><li>Voice and data networks </li></ul><ul><li>Help desk services </li></ul><ul><li>Data center facilities </li></ul><ul><li>Information security and disaster recovery services </li></ul><ul><li>Standard platform and images </li></ul><ul><li>1 Enterprise Help Desk </li></ul><ul><li>1,600 servers (target is 1,000) </li></ul><ul><li>2 Redundant Internet connections </li></ul><ul><li>Enterprise SLA standards </li></ul><ul><li>ITIL compliant process / procedures </li></ul>Future Current <ul><li>57,000 desktops (varying standards) </li></ul><ul><li>40+ helpdesks </li></ul><ul><li>3,000+ servers </li></ul><ul><li>85+ Internet connections </li></ul><ul><li>No common SLA management </li></ul><ul><li>Ad hoc, inconsistent processes / procedures </li></ul>
    17. 17. www.vita.virginia.gov Enterprise Exchange/Outlook Email Enterprise Collaboration Tools Active Directory, DNS $25M Investment Messaging Services Desktop Mass Desktop Refresh Projects Network Printer Consolidation and Refresh Enterprise Desktop Management Systems $35M Investment Enterprise Help Desk in Russell and Chesterfield Field Based Agents and Technicians for Level 3 Enterprise Help Desk System (Peregrine) $10M Investment Help Desk New IBM and Unisys Mainframes Consolidation and Refresh of Servers Migration of servers to the Data Center $50M Investment Mainframe and Servers Enterprise Security Operations Center Computer Security Incident Response Center Secure Internet Gateway $10M Investment Security New Data Center/Office Building in Chesterfield New Disaster Recovery Center and Help Desk in Russell County $60M Investment Facilities Tier 3 and Tier 2 New Commonwealth-wide MPLS Core WAN LAN upgrades to Local Switches/Routers as Needed Network Re-addressing of IP, DHCP $60M Investment Network Voice over IP Network Optimized for Voice and Video Traffic $20M Investment Voice / Video Transformation People – Process – Tools Reliable, High Performance, Enterprise-Wide IT Infrastructure $270 Million Investment √ Installed enterprise Exchange/Outlook e-mail hardware √ Completed pilot e-mail migration √ Deployed statewide global address list √ Refreshed 7,360 PCs √ Refreshed 1,651 network printers Voice over IP Network Optimized for Voice and Video Traffic √ Established core MPLS network √ Migrated more than 70 sites √ Installed new mainframe equipment √ Consolidated 90 servers to 16 √ Begun migrating servers to new data center √ Completed high level design √ Created transitional enterprise security operations center √ Established Internet secure gateway √ Stood up incident management system √ Begun staffing enterprise help desk √ Begun agency migration to Peregrine √ Commonwealth Center completed June 2007 √ Southwest Center on target for Nov. 2007
    18. 18. Benefits of transformation <ul><li>Creation of a modern technology infrastructure with no new taxpayer dollars </li></ul><ul><li>Improved security of critical systems and sensitive citizen information </li></ul><ul><li>Improved investment management and regular refresh </li></ul><ul><li>Improved services at predictable costs </li></ul><ul><li>Increased ability to integrate business and IT </li></ul><ul><li>Remove technology barriers to deployment of enterprise applications and cross-cutting services </li></ul><ul><li>Operational efficiencies and opportunities for operational excellence </li></ul>
    19. 19. Ordering Processes <ul><li>TSR </li></ul><ul><li>IPR </li></ul><ul><li>RFS </li></ul><ul><li>Fast Track RFS </li></ul><ul><li>eVA </li></ul><ul><li>Service Catalog (Future) </li></ul>
    20. 20. Telecommunications Service Request (TSR) <ul><li>Legacy Ordering Process for Telecommunications </li></ul><ul><li>Used to order and cancel “most” VITA Contract Telco services </li></ul><ul><li>Services ordered under TSR continue until cancelled </li></ul>
    21. 21. IPR <ul><li>NG “Internal Purchase Order” </li></ul><ul><li>Used by NG personnel to order products they need to deliver services. </li></ul><ul><li>Includes break/fix repair parts, spares, etc </li></ul><ul><li>Agency shouldn’t need to do any status or follow-up </li></ul>
    22. 22. RFS <ul><li>Major Requests for Services ($$$ or scale) </li></ul><ul><li>Used where solutioning is required rather than just purchasing </li></ul><ul><li>Coordinated by the Agency’s APM </li></ul>
    23. 23. Fast Track RFS <ul><li>Used for Servers and Non-Standard products and Services where minimal solutioning is required </li></ul><ul><li>Coordination required from multiple groups (i.e. server, networking, telecommunications, etc) </li></ul><ul><li>Coordinated by the Agency’s APM </li></ul>
    24. 24. eVA <ul><li>Primary Transport and Approval vehicle for: </li></ul><ul><ul><li>Requests for Services (NG) </li></ul></ul><ul><ul><ul><li>Standard vs. Non-Standard </li></ul></ul></ul><ul><ul><ul><li>Rated vs. Incremental </li></ul></ul></ul><ul><ul><li>Other IT Purchases (VITA) </li></ul></ul><ul><ul><ul><li>Infrastructure not yet assigned to NG </li></ul></ul></ul><ul><ul><ul><li>IT purchases which need Technical Review (non-infrastructure which may affect or be attached to infrastructure) </li></ul></ul></ul><ul><ul><ul><li>IT purchases which exceed an agencies delegation </li></ul></ul></ul>
    25. 25. How to Check Status <ul><li>TSR Requests – Call Vita Help Desk </li></ul><ul><li>RFS – contact APM </li></ul><ul><li>eVA </li></ul><ul><ul><li>Users with SharePoint access can use NG’s Tracking Site </li></ul></ul><ul><ul><li>If the Vendor contact on requisition is VITA-NG </li></ul></ul><ul><ul><ul><li>eMail [email_address] and copy APM </li></ul></ul></ul><ul><ul><li>If the Vendor Contact on requisition is VITA </li></ul></ul><ul><ul><ul><li>eMail [email_address] and copy APM </li></ul></ul></ul>
    26. 26. Escalation <ul><li>To expedite an order contact the APM </li></ul><ul><li>They will check the status ask NG and VITA to expedite the request (to the extent that it can be) </li></ul><ul><li>It is the only recognized channel for expediting a request </li></ul><ul><li>Expedited requests stop work on all other requests in the process </li></ul>
    27. 27. Ordering Processes <ul><li>Questions? </li></ul>