ANNA UNIVERSITY :: CHENNAI – 600 025.
MASTER OF BUSINESS ADMINISTRATION
Full Time - (4 semesters)
Code No. Course Title L T P M
BA100 Statistics for Management 3 0 0 100
BA101 Economic Foundations of Business Environment 4 0 0 100
BA102 Applied Operations Research for Management 4 0 0 100
BA103 Organizational Behaviour 3 0 0 100
BA105 Accounting for Management 4 0 0 100
BA106 Legal Aspects of Business 3 0 0 100
BA116 Principles of Management* 3 0 0 100*
* This course shall be offered only to the students possessing qualification other than
B.E./B.Tech. It is a zero-credit course and respective institutions shall conduct the examinations
and furnish a certificate of completion to the university.
BA104 Business Application Software 0 0 4 100
BA107 Production Management 3 0 0 100
BA108 Financial Management 3 0 0 100
BA109 Marketing Management 4 0 0 100
BA110 Human Resource Management 3 0 0 100
BA111 Management Information System 3 0 0 100
BA112 Systems Management 3 0 0 100
BA113 Research Methods in Business 3 0 0 100
BA114 Communication Skills 0 0 4 100
BA231 International Business Management 3 0 0 100
BA232 Business Policy and Strategic Management 3 0 0 100
E1*** Elective I 3 0 0 100
E2*** Elective II 3 0 0 100
E3*** Elective III 3 0 0 100
E4*** Elective IV 3 0 0 100
E5*** Elective V 3 0 0 100
E6*** Elective VI 3 0 0 100
BA115 Practical Training (6 to 8 weeks during previous 0 0 0 100
Code No. Course Title L T P M
BA244 Project Work 0 0 24 400
LIST OF ELECTIVES
BA031 Strategic Marketing 3 0 0 100
BA032 Relationship Marketing 3 0 0 100
BA033 Service Marketing 3 0 0 100
BA034 Advertising & Sales Promotional Management 3 0 0 100
BA035 Security Analysis and Portfolio Management** 3 0 0 100
BA036 Advanced Financial Management 3 0 0 100
BA037 Industrial Finance 3 0 0 100
BA038 International Finance 3 0 0 100
BA039 Merchant Banking and Financial Services 3 0 0 100
BA040 Management Control Systems 3 0 0 100
BA041 Decision Support Systems 3 0 0 100
BA042 Relational and Object Oriented Data Base 3 0 0 100
BA043 Industrial Relations and Labour Welfare 3 0 0 100
BA044 Labour Legislation 3 0 0 100
BA045 Enterprise Resource Planning for Managers 3 0 0 100
BA046 E-commerce Technology and Management 3 0 0 100
BA047 Managerial Behaviour and Effectiveness 3 0 0 100
BA048 Entrepreneurship Development 3 0 0 100
BA049 Logistics and Supply Chain Management 3 0 0 100
BA050 Software Quality Management 3 0 0 100
BA051 Risk Management 3 0 0 100
BA052 Environment Management 3 0 0 100
BA053 Infrastructure Management 3 0 0 100
BA054 Web enabled Marketing Management 3 0 0 100
BA055 System Analysis and Design 3 0 0 100
BA056 Project Management for Software development 3 0 0 100
BA057 Investment Management** 3 0 0 100
BA058 Consumer Behaviour 3 0 0 100
BA059 Industrial Marketing 3 0 0 100
BA060 Rural Marketing 3 0 0 100
BA061 Marketing Research 3 0 0 100
BA062 Stress Management 3 0 0 100
BA063 Creativity and Innovation Management 3 0 0 100
BA064 Total Quality Management 3 0 0 100
BA065 Materials Management 3 0 0 100
BA066 Value-engineering 3 0 0 100
BA067 Modeling and Simulation 3 0 0 100
BA068 Business Process Re-engineering 3 0 0 100
BA069 Computer aided Production Management 3 0 0 100
BA099 Special Elective (Need based) 3 0 0 100
** A student can take either ‘BA057 Investment Management’ or ‘BA035 Security Analysis &
Portfolio Management’ and not both.
BA 100 STATISTICS FOR MANAGEMENT 3 0 0 100
1. SAMPLING DISTRIBUTION: 5
Sampling Distribution Concepts - Normal Distribution - t-Distribution - Sample Size - Standard
2. ESTIMATION: 5
Point and Internal Estimates of Proportions and Mean - Qualities of a Good Estimator.
3. TESTING OF HYPOTHESIS: 6
Hypothesis Testing of Proportion and Mean - Single and Two Tailed Tests - Errors in
Hypothesis Testing - Measuring the Power of Hypothesis Test.
4. CHI - SQUARE ANALYSIS: 5
Estimation of Chi - Square and Interpretation - Chi - Square Distribution Chi - Square Tests for
Independence and Goodness of Fit.
5. ANOVA: 5
Estimation and Interpretation of F Statistic - F Distribution - F Hypothesis Tests.
6. NON PARAMETRIC METHODS: 6
Sign Test of Paired Data - Rank Sum Tests - Mann-Whitney U Test-Kruskal - Wallis Test- One
Sample Run Test - Rank Correlation- Kolmogorov -Smirnov Test.
7. REGRESSION AND CORRELATION: 6
Estimation of Regression Line - Correlation Analysis – Measuring Reliability of the Estimating
Equation - Making Inference About Population Parameters.
8. TIME SERIES ANALYSIS: 7
Time Series - Variations in time series - Trend analysis - Cyclical, seasonal and irregular
variations - Dealing with All Four Variations of Time Series.
TOTAL : 45
1. Amir D. Aczel, Complete Business Statistics, 5th edition, Irwin McGraw-Hill, 2001.
2. Richard I.Levin and David S.Rubin, Statistics for Management, 7th edition, Prentice Hall
of India Pvt. Ltd., New Delhi, 1997.
3. David M.Levine, Timothy C.Krehbiel and Mark L.Berenson “Business Statistics: A First
Course”, Pearson Education Asia, 2nd edition, New Delhi, 2000.
1. Bruce L. Bowerman, Richard T.O’Connell and Michael L.Hand, Business Statistics in
Practice, 2nd Edition, McGraw-Hill / Irwin, 2001.
2. Hooda,R.P., Statistics for Business and Economics, Macmillan India Ltd., 2nd education,
3. David F. Groebner, Patrick W. Shannon, Phillip C. Fry and Kent D. Smith, “Business
Statistics”: A Decision making approach, 5th edition, Prentice Hall, 2001.
4. Chandan.J.S., Statistics for Business and Economics, Vikas Publishing House Pvt. Ltd.,
5. Lawrence B.Morse, Statistics for Business and Economics, Harpercollins College
Publishers, New York, 1993.
BA 101 ECONOMIC FOUNDATIONS OF BUSINESS ENVIRONMENT 4 0 0 100
1. NATURE AND SCOPE OF MACRO ECONOMIC ISSUES: 5
Growth, employment, inflation, balance of payment exchange rate - circular flow of income -
national income concepts - measurement of national income - the role of economic planning -
Indian economic planning.
2. ANALYSIS OF NATIONAL INCOME, EMPLOYMENT AND INFLATION
Keynesian perspective multiplier - accelerator – Business Cycle - the role of fiscal policy -
Indian fiscal policy and Experience.
3. ANALYSIS OF MONETARY SECTOR: 10
Demand and supply of money - equilibrium of money market - the role of monetary policy -
4. INTEGRATION OF COMMODITY AND MONEY MARKET : 15
Analysis of Inflation and unemployment - the role of economic policies - Indian experience.
5. ANALYSIS OF EXTERNAL SECTOR: 15
International trade - trade multiplier - linkage model - the role of trade policy - analysis of
performance of Indian economy in external sector.
TOTAL : 60
1. Sloman, John, Economics, Prentice - Hall of India Pvt. Ltd., New Delhi, 1998.
2. Paul A. Samuelson & William D. Nordhans, Economics, Tata McGraw-Hill Publishing
Company Limited, New Delhi, 1998.
3. Dwivedi D.N., Macroeconomics- Theory and Policy, Tata McGraw-Hill Publishing Co.
Ltd, New Delhi, 2001.
1. Ruddar Dutt and K.P.M. Sundaram, Indian Economy, S. Chand and Co., Ltd., New Delhi,
2 Irvin B.Tucker, Macroeconomics for Today, Thomson Learning, 2001.
3. Government of India, Economic Survey (Annual Publication, New Delhi).
4. Business dailies like Economic Times, Financial Express and Business Line.
5. Economic and political weekly.
6. World Bank and IMF Reports.
7. Kirit S.Parikh (ed.), Indian Development Report, 1999-2000, Oxford University Press,
New Delhi, 1999.
8. CMIE Reports.
BA102 APPLIED OPERATIONS RESEARCH FOR MANAGEMENT 4 0 0 100
1. LINEAR PROGRAMMING TECHNIQUES: 10
Graphical and Simplex solution for maximizing and minimizing problems – A case of
degeneracy in Simplex method – Post optimality analysis, Sensitivity Analysis, Parametric
programming – Revised Simplex problem – primal / dual relationship – Goal programming
2. LINEAR PROGRAMMING EXTENSIONS: 15
Transportation problem – North / West corner Solution, stepping stone method, Vogel’s
approximate method, Modi method – Degeneracy, imbalance matrix. Assignment model:
Branch and Bound Technique, Hungarian method,Trans-shipment problem, Travelling salesmen
3. INTEGER LINEAR PROGRAMMING / GAME THEORY 9
Branch and bound Algorithm, Cutting plane algorithm, the fractional Algorithm, the mixed
algorithm, zero-one Integer problem techniques – the additive algorithm, zero-one polynomial
programming. Two person – zero sum games: Graphical and L.P. Solutions.
4. DYNAMIC PROGRAMMING AND PROJECT SCHEDULING: 15
Dynamic programming models: Deterministic case. Maximization and Minimization problem.
Use of the D.P. techniques to solve the L.P. problems. C.P.M. and P.E.R.T. for Project
Scheduling. Resource levelling, crashing, Resource planning.
5. DECISION THEORY: 6
Decision under risk, Decision trees, Decision under uncertainty. Use of Simulation technique for
decision making. Case studies for the use of Simulation techniques for decision making. Optimal
1. R. Panneerselvam, “Operations Research”, Prentice Hall of India, 2002.
2. P.C.Tulsin, “Quantitative Techniques: Theory and Problems”, Pearson Education, 2002.
3. Ronald L. Rardin, “Optimization in Operations Research” Pearson Education, 1998.
4. Hillier and Lieberman, “Introduction to Operations Research”, McGraw-Hill
International Edition, Seventh Edition, 2001
5. Hamdy A Taha, “An Introduction to Operations Research, Prentice Hall, Sixth edition,
6. Ravindran, Phillips, Solberg, “Operations Research: Principles and practice”, Second edition,
John Wiley, 1987.
1. U.K. Srivastava, G.V. Shenoy, S. C. Sharma, “ Quantitative Techniques for Managerial
Decision”, Second Edition, Prentice Hall of India, 2001
2. P. K. Gupta, D.S.Hira, “ Problems in Operations Research”, S. Chand & Company, 2002.
3. P.K. Gupta and D.S. Hira, “Operations Research”, S. Chand & Co. Ltd., New Delhi, 2002.
4. J. K. Sharma, “Operations Research: Theory and Applications”, Macmillan, 1997.
5. C.K. Mustafi, “Operations Research: Methods and Practice”, New Age International (P) Ltd.
6. S. Kalavathy, “ Operations Research”, Vikas Publishing House (P) Ltd., 2000
BA103 ORGANISATIONAL BEHAVIOUR 3 0 0 100
1. FOCUS AND PURPOSE 5
Definition, need and importance of Organisational Behaviour - Nature and scope - Framework -
Organisational Behaviour Models.
2. INDIVIDUAL BEHAVIOUR 12
Personality - Types - Factors influencing personality -Theories. Learning - Types of Learners -
The Learning Process - Learning Theories - Organisational Behaviour Modification. Attitudes -
Characteristics - Components - formation – measurement. Perception - Importance - Factors
influencing perception - Interpersonal perception. Motivation - Importance - Types - Effects on
3. GROUP BEHAVIOUR 10
Organisation Structure - Formation - Groups in Organisations - Influence - Group Dynamics -
Emergence of informal leaders and working norms - Group Decision Making Techniques -
Interpersonal relations - Communication - Control.
4. LEADERSHIP AND POWER 8
Meaning - Importance - Leadership styles - Theories - Leaders vs Managers - Sources of Power
- Power Centers -Power and Politics.
5. DYNAMICS OF ORGANISATIONAL BEHAVIOUR 10
Organisational Climate - Factors affecting Organisational climate - Importance. Job Satisfaction
- Determinants - Measurement – Influence on behaviour. Organisational change - Importance -
Stability vs change - Proactive vs Reactive change - The change process - Resistance to change -
Managing change. Organisational Development - Characteristics - Objectives - Team building.
Organisational Effectiveness - Perspectives - Effectiveness vs efficiency - Approaches – The
Time Dimension - Achieving organisational effectiveness.
TOTAL : 45
1. Stephen P. Robbins, Organisational Behavior, Prentice Hall of India, 9th Edition, 2001.
2. Hellriegel, Slocum and Woodman, Organisational Behavior, South-Western, Thomson
Learning, 9th edition, 2001.
1. Schermerhorn, Hunt and Osborn, Organisational Behavior, John Wiley, 7th edition, 2001.
2. Jit S.Chand, Organisational Behavior, Vikas Publishing House Pvt. Ltd, 2nd edition, 2001.
3. Fred Luthans, Organisational Behavior, McGraw-Hill Book Co., 1998.
4. New Strom and Davis, Organisational Behaviour, McGraw-Hill, 2001.
5. Jeff Harris and Sandra Hartman, Organisational Behaviour, Jaico, 2002.
BA104 BUSINESS APPLICATION SOFTWARE 0 0 4 100
1. Business Application Software – MS Office – Accounting Packages – Tally, Ex, SAPM,
Metastock etc., Marketing packages – SPSS etc., Production Management Packages –
ORSTAT and an introduction to latest packages. 20
2. Database Management Packages – Dbase, Foxpro, Foxbase, Visual Fox Pro, Visual Fox
base, Ingress, Sybase, Oracle, Power builder, Developer 2000, Designer 2000. 20
3. In-house Development of a package. 20
TOTAL : 60
1. Winston, Practical Management science: Spreadsheet Modeling and applications, Thomson
2. Carver, Doing Data analysis with SPSS 10.0, Thomson Learning, 2001
3. Namrata Agrawal, Financial Accounting using Tally 6.3, Dreamtech Press, New Delhi, 2002.
4. Lucas, Information Technology for Management, Tata- McGraw-Hill, New Delhi, 2001.
5. Alexis Jeon, Introduction to computers with MS Office 2000, Tata- McGraw-Hill, New
1. Norman Gaither and Greg Frazier, Production and operations management, South-Western
College Publishing, An International Thomson publishing company, 1999.
2. V. K. Jain, Database management systems, Dreamtech Press, New Delhi, 2002.
3. Vikas Gupta, Comdex computer course kit, Dreamtech Press, New Delhi, 2001.
4. Vikas Gupta, Comdex computer programming course kit, Dreamtech Press, New Delhi,
5. Dreamtech Software team, cracking the code: peer-to-peer application development,
Dreamtech Press, New Delhi, 2001.
Dreamtech Press, New Delhi, 2001.
Commerce, IDG Books India (P) Ltd., New Delhi, 2001.
BA105 ACCOUNTING FOR MANAGEMENT 4 0 0 100
1. BASIC ACCOUNTING MODEL 12
Accounting as an Information System, Recording Business Transaction, Measuring Business
Income, Completing the Accounting Cycle, Accounting for Merchandising transactions.
2. ACCOUNTING FOR ASSETS 12
Liabilities and Shareholder’s equity, Internal control systems, cash and receivables, Inventories,
Fixed Assets and Depreciation, Liabilities, Shareholder’s equity.
3. ANALYSIS OF ACCOUNTING INFORMATION 12
Financial Statement Analysis, Statement of Cash flows.
4. COST VOLUME RELATIONSHIP 3
Relevant costs in decision making
5. COST ACCOUNTING AND BUDGET OR CONTROL 10
Cost determination, cost accounting systems, job costing, process Costing, allocation of
6. MANUFACTURING COST CONTROL 6
Budgets, flexible budgets, control of programme expenses profit Budgeting and analysis, Zero
7. STANDARD COSTS 5
Historical and combination cost systems, differential cost and Direct costing, variance analysis
and evaluation of divisional Performance.
TOTAL : 60
1. M.Y.Khan & P.K.Jain – Management Accounting Tata McGraw-Hill Publishing Company
2. M.A.Sahaf - Management Accounting (Principles & Practice): 2000 edition Vikas Publishing
House Pvt. Ltd., New Delhi.
1. R.S.N.Pillai and Bagavathi – Management Accounting, S.Chand & Co. Ltd., New Delhi
2. R.Narayanaswamy – Financial Accounting – A Managerial Perspective-1997. Prentice
Hall India Pvt. Ltd., New Delhi.
3. Bhattacharya S.K. John Dearden – Accounting for Management Text and cases (2000
edition) – Vikas publishing House, New Delhi.
4. Charles T.Horngren – Introduction to Management Accounting (2001 edition) Prentice
Hall, New Delhi.
BA106 LEGAL ASPECTS OF BUSINESS 3 0 0 100
1. INTRODUCTION 5
Nature and function of legal rules, The courts and the process of Adjudication, The Trial Stage,
Judicial Law Making, Law built on procedures, Law making by Legislature, Interpretation of
Statutes, Interpreting the Constitution, Law making and adjudication by Administrative agencies,
Law in Society.
2. MERCANTILE LAW 15
Contracts: Nature and Classification of contracts, The agreement- Offer and Acceptance, Reality
of Assent - The effect of mistake, Fraud or duress, consideration, Legal capacity of partners,
Illegal Agreements, contracts in writing, Assignment of contractual rights and duties,
Performance and discharge of contractual obligations Remedies and damages for breach of
contract. Sales: Sales contract, Transfer of title and risk of Loss, Warranties In Sales contract,
Performance of sales contracts, conditional sales. Negotiable Instruments Nature and requisites
of Negotiable Instruments, Transfer of Negotiable Instruments and liability of parties,
Enforcement of secondary Liability, Holder in due course, Special rules for cheques and banks
Discharge of Negotiable Instruments. Agency Nature of agency – How created, Agent’s
authority and Liability of Principal and third party, Rights and duties of principal, Agent and
Third party, Liability of Principal or Agents Torts, Termination of agency.
3. COMPANY LAW 10
Major principles – Types of Companies, Memorandum and Articles of Association, Prospectus,
Powers, duties and liabilities of directors.
4. INDUSTRIAL LAW 10
An overview of Factories Act, Payment of wages Act, Payment of Bonus Act, Minimum Wages
Act, Industrial Disputes Act.
5. INCOME TAX ACT AND SALES TAX ACT 5
Corporate Tax Planning, An overview of Sales Tax Act
1. N.D.Kapoor, Elements of Mercantile Law – Sultan Chand and Company, New Delhi –
2. Sen & Mitra, Arun Kumar Sen & Jitendra Kumar Mitra – Commercial and Industrial
Law – The World press, Private Ltd., Calcutta – 1996.
1. P.P.S.Gogna, Mercantile Law, S.Chand & Co. Ltd, New Delhi, 1999
2. Dr.Vinod K.Singhania – Direct Taxes Planning and Management (1997 edition).
3. Respective Acts
BA107 PRODUCTION MANAGEMENT 3 0 0 100
1. INTRODUCTION TO PRODUCTION AND OPERATIONS MANAGEMENT:
Types of production systems – Job shop industry, Process Industry, Project type of industry,
Mass production Industry with product layout, process layout and cellular manufacturing system
etc. Pre-planning, Planning, Staffing, Directing, Monitoring and Control activities in Shop floor
Management for resources like Men, Machines, Money, Material, Minutes and Methods. The
concept of strategic planning, transactional planning and tactical planning as applicable to
Production functional areas. The sub functional areas of Production function, such as: Materials
Management, Maintenance Management, Quality Management, Production, Planning and
Control etc. Inter relationship among other functional and sub-functional areas. A typical
organizational structure for the Production functional areas etc.
2. PRODUCT DESIGN AND PROCESS SELECTION: 10
Product design and Process selection – Evaluation and Selection of appropriate Production and
Operations technology. Product Design and process selection. Make or buy decision using the
Break- even – analysis. Determination of Product and / or Process layout, Cellular manufacturing
systems. Impact of Marketing decision (Varieties / Market segmentation) on Production
function, Tolerance specification - Determination of Machine tool requirements, Layout design,
Preparation route chart etc.
3. MANAGING THE SUPPLY CHAIN 7
Supply chain Management – Forecasting Techniques – Aggregate planning – Inventory
Management for dependent and independent demands – MRP-I, MRP-II, ERP and use of
Simulation technique for decision making in inventory management – Computer Integrated
Manufacturing systems in Manufacturing.
4. QUALITY MANAGEMENT 7
Statistical Quality Control for Acceptance Sampling and Process Control – Concepts of O.C.C.
Curve – Use of the O.C. Curve – Concept of Type I and Type II error – Quality movement –
Quality circles – Suggestion scheme for quality improvement – Concept of Quality as a mission
– Total Quality Management Concept – ISO Quality Certifications and types – Quality
assurance. Quality movement in India.
5. DESIGN OF FACILITIES AND JOBS 5
Capacity Planning – Just-in-time production systems. Facility location – Facility layout – Job
design and work measurement – Value Analysis – Business Process Re-engineering – Cellular
Manufacturing systems - Use of CPM and PERT for Project scheduling – Man power planning
and resource leveling – Crashing.
1. R. Panneerselvam, “Production and Operation Management”, Prentice Hall of India, 2002.
2. Edward S. Buffa and Rakesh Sarin, “Modern Production and Operations Management”, John
Wiley & sons, 1987.
3. Lee J. Krajewski and Larry P. Ritzman, “Operations Management: Strategy and Analysis”,
Addison Wesley, 2000.
4. Chase, Aquilano & Jacobs “Production and Operations Management”, Tata McGraw- Hill,
8th Edition, 1999.
5. Gaither, “Production and Operations Management (with two CDs)”, Thomson Asia (P) Ltd.,
Bombay, Ninth Edition, 2002.
1. Arjan, J.Van Weele, Purchasing and Supply Chain Management, Vikas Thomson
2. Everett E Adam Jr. and Ronald J. Ebert, “Production and Operations Management,
Prentice Hall of India, 1992.
3. Seetharama L. Narasimhan, Dennis N Mc Leavey and Peter J.Billington, Production
Planning & Inventory Control, Prentice Hall of India, 2000.
4. Manoj Kumar Sarkar, “Production Management”, Crest Publishing House, New Delhi,
BA108 FINANCIAL MANAGEMENT 3 0 0 100
1. INTRODUCTION 3
Scope and goal of Finance function
2. TECHNIQUES OF INVESTMENT ANALYSIS 12
Payback period method, Accounting Rate of Return, Introduction to Discounting and cash flows
estimation, DCF methods, IRR, NPV, PI, Discounted payback methods, DCF method compared-
conflicts resolution-Leasing and Lease evaluation.
3. FINANCING DECISION 15
Cost of capital, cost of equity, Debt, convertible Debentures, preference share capital, Minimum
rate of return, capital structure, Optimum capital structure, Traditional theory, MM theory,
corporate debt capacity, Indifference point.
4. DIVIDEND DECISION 5
Dividend policy, Gordon's dividend Growth model, Walter's model, MM dividend Irrelevance
Model, Practice in Industry.
5. WORKING CAPITAL MANAGEMENT 10
Current asset and liability decisions, estimation of working capital requirements, cash and
marketable securities, Management of accounts receivables, financial aspects of investment,
spontaneous financing, short term borrowings.
TOTAL : 45
1. I.M.Pandey – Financial Management, Vikas Publishing House Pvt. Ltd., 8th Edition,
2. Prasanna Chandra, Financial Management, Theory and Practice, Tata McGraw-Hill
Publishing Company Ltd, 5th Edition, 2001.
1. Aswat Damodaran, Corporate Finance Theory and Practice, John Wiley & Sons, 2000.
2. Hrishikes Bhattacharya – Working Capital Management, Strategies and Techniques, Prentice
– Hall of India Pvt.Ltd., New Delhi 2001.
3. James C Vanhorne - Financial Management and Policy – Pearson Education Asia (Low
priced edition) 12 edition 2002.
4. Khan and Jain – Basic Financial Management & Practice – Tata McGraw Hill – 5 th
BA109 MARKETING MANAGEMENT 4 0 0 100
1. Marketing conceptual framework - Marketing environment - customer oriented
organization- Marketing interface with other functional areas-marketing in a globalised
2. Product Planning and Development - Product Life Cycle- Brand management,
Developing New Product - Market segmentation-targeting and positioning. Pricing
decisions - Channel design and Management - retailing and wholesaling. Promotion
methods: Advertising, personal selling, Public relations. 15
3. Understanding Buyer Behaviour - Influencing factors - responding buyer behaviour -
Building customer satisfaction - marketing to organizations and marketing of services.
4. Marketing Research: Types, Process - Tools and Techniques - application of Marketing
research- Product launching, demand estimation, advertising, brand preference, customer
satisfaction, retail stores image, customer perception, distribution, Customer
Relationship, Competitor analysis and related Aspects- preparation of marketing research
report - sample case studies. 15
5. Information Technology impact on marketing decisions: Online marketing- Web based
marketing programmes - Emerging new trends and challenges to marketers. 10
TOTAL : 60
1. Philip Kotler: Marketing Management (Millennium edition), Prentice-Hall of India (P)
Ltd., New Delhi –2001.
2. Zikmund d’Amico, Marketing, South Western, Thomson Learning, 2000.
1. Michael R. Czinkota & Masaaki Kotabe, Marketing Management, Vikas Thomson
2. Douglas J.Darymple, Marketing Management, John Wiley & Sons, 2000.
3. NAG, Marketing successfully A professional perspective, Macmillan 2001.
4. Boyd Walker, Marketing Management, McGraw-Hill, 2002.
5. Aakar, Day and Kumar, Essentials of Marketing Research, John Wiley & Sons, 2001.
6. Keith Flether, Marketing Management and Information Technology, Prentice Hall, 1998.
7. R.L.Varshney, S.L.Gupta, Marketing Management Indian Perspective, Sultan Chand,
BA110 HUMAN RESOURCE MANAGEMENT 3 0 0 100
1. PERSPECTIVES IN HUMAN RESOURCE MANAGEMENT 5
Evolution of Human Resource Management – The Importance of the Human Factor – Objectives
of Human Resource Management – Role of Human Resource Manager – Human Resource
Policies – Computer Applications in Human Resource Management.
2. THE CONCEPT OF BEST FIT EMPLOYEE 8
Importance of Human Resource Planning - Forecasting Human Resource requirements – Internal
and External sources. Selection Process – Screening - Tests – Validation – Interview - Medical
Examination – Recruitment. Induction – Importance – Practices – Socialisation benefits.
3. TRAINING AND EXECUTIVE DEVELOPMENT 10
Types of training methods – Purpose – Benefits – Resistance. Executive development
programmes – Common practices – Benefits – Self Development - Knowledge Management.
4. SUSTAINING EMPLOYEE INTEREST 12
Compensation Plans – Rewards – Motivation – Theories of motivation – Career Management –
Developing Mentor – Protégé Relationships.
5. PERFORMANCE EVALUATION AND CONTROL PROCESS 10
Methods of Performance Evaluation – Feedback – Industry practices. Promotion, Demotion,
Transfer and Separation – Implications of job change. The control process – Importance –
Methods – Requirements of Effective Control System. Grievances – Causes – Implications –
TOTAL : 45
1. Decenzo and Robbins, Human Resource Management, Wiley, 6th edition, 2001.
2. Biswajeet Pattanayak, Human Resource Management, Prentice Hall of India, 2001.
1. Eugene Mckenna and Nic Beach, Human Resource Management, Pearson Education
2. Dessler, Human Resource Management, Pearson Education Limited, 2002.
3. Mamoria C.B and Mamoria S., Personnel Management, Himalaya Publishing Company,
4 Wayne Cascio, Managing Human Resources, McGraw-Hill, 1998.
5. Ivancevich, Human Resource Management, McGraw-Hill, 2002.
BA111 MANAGEMENT INFORMATION SYSTEM 3 0 0 100
1. INTRODUCTION 7
Information Systems – Establishing the framework – Business models – Information System
Architecture – Evolution of Information Systems.
2. SYSTEM DEVELOPMENT 8
Modern Information System – System development Life Cycle – Structured Methodologies –
Designing Computer based methods, procedures, control, Designing structured programs.
3. INFORMATION SYSTEMS 10
Functional Areas, Finance, Marketing, Production, Personnel – Levels, DSS, EIS, ES –
Comparison, Concepts and knowledge representation - Managing International Information
4. IMPLEMENTATION AND CONTROL 10
Control – Testing Security – Coding Techniques – Detection of error – Validating – Cost Benefit
Analysis – Assessing the value and risk of information system.
5. SYSTEM AUDIT 10
Software engineering qualities – design, production, service, software Specification, software
metrics, software quality assurance – systems methodology – objectives – Time and Logic,
Knowledge and Human Dimension – software life cycle models – Verification and Validation.
TOTAL : 45
1. Kenneth C. Laudon and Jane Price Laudon, Management Information Systems –
Managing the Digital firm, Pearson Education, Asia, 2002.
1. Gordon B.Davis, Management Information System: Conceptual Foundations, Structure
and Development, McGraw-Hill, 1974.
2. Joyce J Elam, Case series for Management Information Systems’, Simon and Schuster
Custom Publishing, 1996.
3. Steven Alter, Information Systems – A Management Perspective – Addison -Wesley,
4. James A O’Brein, Management Information Systems, Tata McGraw-Hill, New Delhi,
5. Turban, Mc Lean and Wetherbe, Information Technology for Management -
Making connections for strategic advantage, John Wiley, 1999.
6. Ralph M. Stair and George W. Reynolds, Principles of Information Systems - A
Managerial Approach, Thomson Learning, 2001.
BA112 SYSTEMS MANAGEMENT 3 0 0 100
1. SYSTEM ANALYSIS FUNDAMENTALS 8
Role of Systems Analyst – Understanding Organisational style and its impact on information
systems – determining feasibility and managing analysis and design activities.
2. SYSTEM ANALYSIS TOOLS 8
Data flow diagrams, Decision Tables – Warnier Orr diagrams – Hierarchical Input Process
Output Charts – Process flow charts – System flow chart.
3. ESSENTIAL OF DESIGN 7
Designing effective input and output – designing database and files – designing user interface –
designing accurate data entry procedures
4. DATABASE SYSTEM 12
Database system and evolution of database technology – Database systems in organisation-
Objectives – Conceptual data modelling – Entities and Attributes – Schema and subschema
5. DATABASE DESIGN 10
Data models – Entity Relationship models – Hierarchical, Network and Relational models –
Distributed Databases – Homogenous and Heterogeneous DBMS – Concurrency Control.
TOTAL : 45
1. Hawryszkiewycz , ‘Introduction to Systems Analysis and Design’, Prentice Hall, 1994.
2. Yourdon and Constantine, ‘Structured Design: Fundamentals of a Discipline of Computer
Program and system Design’, Prentice Hall, 1995.
3. Hofter, Joey F. George, Joseph. S Valacich, Modern Systems Analysis and Design,
Addison Wesley, 2001.
1. Jeffrey L.Whitten, Lonnie D. Bentley and Kevin C. Dittman, Systems Analysis and
Design Methods, McGraw-Hill, Irwin, 2001.
2. Page Jone, ‘Practical guide to structured systems design’, 2nd Ed., Prentice Hall, 1995.
3. James Martin, ‘Computer Database Organisation’, Prentice Hall, 1993.
4. David M.Kroenke, ‘Database Processing: Fundamentals, Design and Implementation’,
Prentice Hall, 1995.
BA113 RESEARCH METHODS IN BUSINESS 3 0 0 100
1. INTRODUCTION TO RESEARCH 8
The hallmarks of Scientific research – the Building blocks of Science in Research – The
Research Process for Applied and Basic Research – The need for theoretical frame work –
Hypothesis development – Hypothesis testing with quantitative data. The Research design. The
purpose of the study: Exploratory, Descriptive, Hypothesis Testing (Analytical and Predictive) –
Cross sectional and Longitudinal studies.
2. EXPERIMENTAL DESIGNS 7
The laboratory and the Field Experiment – Internal and External Validity - Factors affecting
Internal validity. Measurement of variables – Scales and measurements of variables. –
Developing scales: Rating scale and attitudinal scales. Validity testing of scales developed.
Reliability concept in the scales being developed. Stability Measures.
3. DATA COLLECTION METHODS 10
Interviewing, Questionnaires etc. Secondary sources of data collection. Guidelines for
Questionnaire Design – Electronic Questionnaire Design and Surveys. Special Date Sources:
Focus Groups, Static and Dynamic panels. Review of the Advantages and Disadvantages of
Various Data-Collection Methods and When to use each. Sampling Techniques. Probabilistic
and non-probabilistic samples. Issues of Precision and Confidence in Determining Sample Size.
Hypothesis testing. Determination of Optimal sample size.
4. A REFRESHER ON SOME MULTIVARIATE STATISTICAL TECHNIQUES
Factor Analysis – Cluster Analysis – Discrimnant Analysis – Multiple Regression & Correlation
– Canonical Correlation – Application of SPSS Package.
5. THE RESEARCH REPORT 5
The purpose of the written report – concept of audience – Basics of written reports. The integral
parts of a report – The title of a report, The table of contents, The synopsis, The introductory
Section, Method of sections of a report. Results Section – Discussion Section –
Recommendations and Implementation section.
1. Donald R. Cooper and Ramela S. Schindler, Business Research Methods, Tata McGraw-
Hill Publishing Company Limited, New Delhi, 2000
2. Uma Sekaran, Research Methods for Business, John Wiley and Sons Inc., New York,
3. C.R.Kothari, Research Methodology, Wishva Prakashan, New Delhi, 2001.
1. Donald H.McBurney, Research Methods,ThomsonAsia Pvt. Ltd. Singapore, 2002.
2. G.W.Ticehurst and A.J.Veal, Business Research Methods, Longman, 1999.
3. Ranjit Kumar, Research Methodology, Sage Publications, London, New Delhi, 1999.
4. Raymond-Alain Thie’tart, et.al., Doing Management Research, Sage Publications, London,
BA114 COMMUNICATION SKILLS 0 0 4 100
1. ORAL COMMUNICATION 20
Verbal communication, body language, one to one communication, one to many and many to
many communications, making presentations, communicating to mass media, listening
techniques- interview techniques.
The students are required to identify topics of interest and to make oral presentation in the class.
The course instructor shall evaluate the student's presentation skills and suggests methods for
2. WRITTEN COMMUNICATION 20
Characteristics of business letters / Electronic communication - graphic and visual Aids,
generating business reports, Structuring analytical reports. Preparing tenders, Quotations,
The students are required to submit a written report on the topics as per the schedule suggested
by the Course instructor. The report is evaluated on various dimensions of written
Communication and suggestions for improvement will be offered.
3. GROUP COMMUNICATION 20
Effective Group Discussion, essentials - role playing, Team building, Integrated Communication,
Group Communication exercise will also be given and evaluated by the Course Instructor.
TOTAL : 60
1. Lesikar, Pettit and Flatley, Lesikar’s Basic Business Communication, Tata McGraw-Hill,
2. Mattukutty, M.Monippally, Business Communication Strategies, Tata McGraw-Hill, 2001.
3. Courtland L Bovee & John V Thill, Business Communication today, Prentice Hall, 2000.
4. R.K.Madhukar, Business Communication and Customer Relations, Vikas Publishing House,
5. Joseph D.Andrew, Claire B May & Gorden S.May, Effective writing -A handbook for
finance people, Prentice Hall, 1999.
6. A.C.Krizan, Business Communications, Thomson Asia Pvt. Ltd., 2002.
7. Shirley Taylor, Communication for Business, Pearson Education 1999.
8. Teri Kwal Gamble and Michael Gamble, Communication Works, McGraw-Hill, 2002.
BA231 INTERNATIONAL BUSINESS MANAGEMENT 3 0 0 100
1. INTRODUCTION 8
Definition - Trade and Investment flow - Economic theories - forms of international business.
2. INTERNATIONAL BUSINESS ENVIRONMENT 10
Globalization of business - WTO and trade liberalization - emerging issues-implications for India
- Regional Trade Blocks - Inter- regional trade among regional groups.
3. GLOBAL BUSINESS STRATEGIC MANAGEMENT 10
Structural design of MNEs – Strategic planning – Strategic considerations – National vs Global
4. CONTROL AND EVALUATION OF INTERNATIONAL BUSINESS 10
Control for MNEs- approaches to control - the role of information systems – performance
measurement- mechanics of measurement - various performance indicators- Evaluation and
5. CONFLICT IN INTERNATIONAL BUSINESS AND NEGOTIATIONS 7
Factors causing conflict- Conflict resolution actions - the role of negotiations in international
business – the role of international agencies in conflict resolution.
TOTAL : 45
1. John D. Daniels and Lee H.Radebangh, International Business, Pearson Education Asia,
New Delhi, 2000.
2. Richard M.Hodgetts and Fred Luthans, International Management, Irwin McGraw-Hill,
New York, 2000.
1. Charles W.L.Hill, International Business, Irwin McGraw Hill, New York, 2001.
2. Anand K.Sundaram and I. Stewart Black, the International Business Environment, Prentice
Hall of India, New Delhi, 2001.
3. Michael R. Czinkota, Ilkka A. Ronkainen and Michael H. Moffeff, International Business,
Harcourt Thompson Learning, Singapore, 2002.
4. Don Ball and Wendell McCulloch, International Business, Irwin McGraw-Hill, New York,
5. Roger Bennett, International Business, Pearson Education, 1999.
BA232 BUSINESS POLICY AND STRATEGIC MANAGEMENT 3 0 0 100
1. INTRODUCTION 5
The Strategic Management process, Mission and Goals; Corporate Governance and social
2. COMPETITIVE ADVANTAGE 8
External Environment, Porter’s Five Forces Model, Strategic Groups Competitive changes
during Industry Evolution, Globalisation and Industry Structure, National Context and
Competitive advantage Resources, Capabilities and competencies, Low cost and differentiation
Generic Building Blocks of Competitive Advantage, Distinctive Competencies, Resources and
capabilities Durability of competitive Advantage, Avoiding failures and sustaining competitive
3. STRATEGIES 8
Building competitive advantage through functional level strategies, Business level strategy,
Strategy in the Global Environment, Vertical Integration, Diversification and Strategic Alliances,
Building and Restructuring the corporation.
4. IMPLEMENTATION 8
Designing organisational structure, Designing Strategic Control Systems, Matching structure and
control to strategy, Implementing Strategic change; Politics, Power and Conflict.
5. OTHER STRATEGIC ISSUES 8
Managing Technology and Innovation, Entrepreneurial ventures And small business, Not for
6. CASES IN STRATEGIC MANAGEMENT 8
TOTAL : 45
1. Charles W.L.Hill & Gareth R.Jones – Strategic Management Theory, An Integrated
approach – Houghton Miflin Company, Princeton New Jersey, All India Publisher and
Distributors, Chennai, 1998.
2. Thomas L.Wheelen, J.David Hunger – Strategic Management Addison Wesley Longman
Singapore Pvt. Ltd., 6th Edition, 2000.
1. Azhar Kazmi – Business Policy & Strategic Management, Tata McGraw-Hill Publishing
Company Ltd., New Delhi – Second Edition 1998.
2. Harvard Business Review – Business Policy – Part I & II, Harvard Business School.
3. Saloner, Shepard, Podolny – Strategic Management – John Wiley 2001.
BA116 PRINCIPLES OF MANAGEMENT 3 0 0 100
1. FOUNDATIONS OF MANAGEMENT 5
Definition – Management Science concept – Management Practice – Technical, Human and
Conceptual Requirements – Principles of Management – Nature of Managerial Job – Managers
vs. Entrepreneurs – Managers vs. Leaders – Guidelines for Managerial Excellence and success.
2. HISTORICAL EVOLUTION OF MANAGEMENT THEORY 8
Schools of Management – Management Practice – Planning – Organising- Coordinating -
Controlling – Management Process – Universality of Management.
3. PLANNING AND ORGANISING 10
Objectives – Nature of objectives – Types of Plans - Strategy and tactics –Implementation of
Plans – Resistance to plans - Standards – Budget – Program – MBO –SWOT -Management by
Exception- Organisational Structure and Design – Authority and Responsibility Relationships –
Delegation – Informal Organisations – Decision making – Styles of Decision Making - Conflict.
4. DIRECTING AND CONTROL 10
Nature of Evaluation Design and Problems – Appraising Techniques– Developing Compensation
Plans – Direction – Co-ordination - Quantitative and Qualitative measures of Control – Feed
5. CONTEMPORARY MANAGEMENT ISSUES 12
Globalisation and Managers – Technology Enhanced Management- Social Responsibility –
Managing Innovation -Ethical Dilemmas - Stress Management.
TOTAL : 45
1. Stephen P. Robbins and David A. Decenzo, Fundamentals of Management, Pearson
Education, Third Edition, 2001.
2. J.S.Chandan, Management Concepts and Strategies, Vikas Publishing House, 2002.
1. Tim Hannagan, Management Concepts and Practices, Macmillan India Ltd., 1997.
2. Hellriegel, Jackson and Slocum, Management: A Competency-Based Approach, South
Western, 9th edition, 2002.
3. Stewart Black and Lyman W. Porter, Management – Meeting New Challenges, Prentice
4. Koontz, Essentials of Management, Tata McGraw-Hill, 5th Edition, 2001.
5. Bateman Snell, Management: Competing in the new era, McGraw-Hill Irwin, 2002.
BA031 STRATEGIC MARKETING 3 0 0 100
1. New Paradigms in Marketing - Corporate strategy vs marketing strategy - strategic
marketing and marketing management. 5
2. Marketing environmental audit- Assessing internal environment - mission-Vision-Core
competence-Strategic intent - studies of excellence. 5
3. Customer analysis - grouping of customers - adoption process- brand loyalty analysis –
Market analysis - broad market characteristics - segment -Selection-structural market
changes - technology assessment- product analysis-cost dynamics-experience curve.
4. Competitor analysis - different models of competition - Porter's Five Force Model -
Value chain analysis - competitive advantage - Global competition - information
technology enabled competition - competitive intelligence - competitive strategies.
5. Strategy formulation - strategic market planning - three Cs framework-generic strategies-
strategic position and action evaluation- growth strategies - Intensive, integrative and
diversification growth-survival strategies - strategic alliances -strategies for domestic
players-strategies for global players. 15
TOTAL : 45
1. David A.Aaker, Strategic Market Management, John Wiley, 2001.
2. Orville C.Walker,Jr.,Marketing Strategy, Tata McGraw Hill,2001.
1. Linda E.Swayne, Cases in Strategic Marketing, Prentice Hall, 2000.
2. Donald J.Bowersox, Strategic Marketing Channel Management, McGraw-Hill, 2000.
3. Glen L. Urban and Stevan H.Star, Advanced Marketing Strategy, Phenomena, Analysis,
Decision, Prentice Hall, 1999.
4. M.J.Xavier, Marketing in the New Millennium, Vikas Publishing House, 2001.
BA032 RELATIONSHIP MARKETING 3 0 0 100
1. Conventional marketing approach - drawbacks – emerging challenges in the marketing front-
Relationship marketing - definition- concepts - relevance of relationship marketing
approach- significance. 10
2. Understanding buyers expectations - building customer loyalty - types of loyalty-
influencing factors-loyalty ladder-significance of loyal customers-impact of lost
customers - computing cost of lost customers. 10
3. Creating customer database - process and approaches to database marketing - application
of database marketing in relationship building. 10
4. Concept of customer-Driven organisations - learning organisations - internal Marketing.
Customer satisfaction audit, Developing relationship strategies for different types of
business under different competitive environment. 10
5. Information Technology application in building customer relationship - emerging new
TOTAL : 45
1. Jagadish N.Sheth and Atul Parvatiyar, Hand book of Relationship Marketing, Response
2. Daragh O' Reilly, Building Buyer relationships, Macmillan India Limited, 2001.
3. Knapp, A guide to Customer Service Skill, Thomson Learning, 2001.
4. Gosney, Customer Relationship Management Essentials, Prentice Hall, 2000
5. Angus Jenkinson, Valuing your customers, McGraw Hill, 2001.
6. Ken Burnett, Key Customer Relationship Management, Pearson Education, 2001.
BA033 SERVICES MARKETING 3 0 0 100
1. Foundations of services marketing- concepts - scope and dimensions- services marketing
environ ment –global and national perspectives. 5
2. Classification of services-distinctive features of services - service market potential -
factors contributing to the growth of service marketing in the Indian context. 10
3. Assessing service marketing opportunities – service market segmentation - targeting
service users-positioning strategies- developing brand new services - pricing of service-
issues relating to distribution. 10
4. Designing communication mix for promoting services - advertising and publicity for
services - personal selling in relation to services-Information Technology impact on
service marketing. 10
5. Building marketing strategy for hospitality, tourism, travel, medical, information
technology, educational, financial, entertainment services. 10
1. Christian Gronroos, Service Management and Marketing, John Wiley & Sons Ltd, 2000.
2. Valarie A. Zeithaml, et al, Service Marketing, Tata McGraw-Hill, 2000.
3. Christopher Love Lock, Service Marketing, Pearson Education Asia, 2001.
1. Kruise, Service Marketing, John Wiley & Sons Ltd, 2000.
2. Tom Powers, Marketing Hospitality, John Wiley & Sons Inc.2000.
3. Philip Kotler, Marketing of non-profit organization, Prentice Hall, 2000.
4. Helen Woodruffe, Services Marketing, Macmillan, 2001.
BA034 ADVERTISING AND SALES PROMOTIONAL MANAGEMENT 3 0 0 100
1. ADVERTISING 5
Advertising Concept – Economics, Social and Legal Aspects – Major Institutions Involved in
2. ADVERTISING CAMPAIGN 5
Campaign Planning, Execution and Evaluation Advertising Objectives Budget – Appropriation.
3. ADVERTISING MEDIA AND MEDIA PLAN 10
Media Structure – Characteristics – Media Decision – Media Buying – Media Strategy and
Scheduling – Media Plans – McDonalds – MEDIAC – ADMOD – Media Research.
4. COPY DECISION 5
Copy Structure – Creative Approaches and Styles – Copy Testing – Validity and Reliability
5. ADVERTISING PRODUCTION 10
Design – Layout – Visualization – Visual Elements – Production of Print – Radio and T V
Commercials. Productions of Advertising Films – Fundamentals of Production.
6. COORDINATION OF ADVERTISING 5
Coordination of Advertising with Personal Selling, Distribution Channels, Sales Promotion and
Public Relations- Advertising and Product Management.
7. ADVERTISING BUSINESS 5
Full Service Advertising Agencies – In house Agency – Special Service Groups – Research
TOTAL : 45
1. David A.Aaker, Rajeev Batra and John G.Myers, Advertising Management, Prentice Hall
of India Pvt. Ltd., New Delhi, 2001.
2. BELCH, Advertising & Promotion, Tata McGraw-Hill, 2002.
1. U.C.Mathur, Advertising Management, New Age International Publishers 2002.
2. William F.Arens, Contemporary Advertising, McGraw-Hill, 2002.
3. Mahendra Mohan, Advertising Management, Tata McGraw-Hill Publishing Company
Ltd., New Delhi, 2001.
BA035 SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT 3 0 0
1. MONEY AND CAPITAL MARKETS 8
Trends of savings and financial flow the Indian money market and capital market institutions.
2. STOCK EXCHANGES 10
Structure and functioning: The stock market in India, listing of securities in stock exchange-
OTCE-New Issue Market-mechanics of trading in stock exchanges.
3. INVESTMENT ANALYSIS 8
Common forms of investment, types of securities, Government securities, Government securities
market, economic and financial data for investment.
4. PREDICTION OF SHARE PRICES 10
Factors influencing share prices, forecasting stock prices - Fundamental analysis technical
analysis-Efficient Market Theory - Risk and Returns.
5. PORTFOLIO MANAGEMENT 9
Portfolio theory, portfolio management, Practical aspects.
TOTAL : 45
1. Donald E.Fischer & Ronald J.Jordan, Security Analysis & Portfolio Management Prentice
Hall of India Private Ltd., New Delhi 2000.
2. V.A.Avadhani – Securities Analysis & Portfolio Management – Himalaya Publishing House,
1. Punithavathy Pandian, Security Analysis & Portfolio Management – Vikas Publishing House
Pvt. Ltd., 2001.
BA036 ADVANCED FINANCIAL MANAGEMENT 3 0 0 100
1. INVESTMENT DECISION 16
Appraisal of Risky Investments, certainty equivalent cash flows and risk Adjusted discount rate,
risk analysis in the context off DCF methods using Probability information, nature of cash flows,
sensitivity analysis: Simulation. And investment decision, Decision tree approach in investment
decisions, Capital asset pricing mode (CAPM) context. Evaluating project in terms of The total
risk of the firm, reconciliation of the above two approaches.
2. FINANCING DECISION 14
Simulation and financing decision, fixing norms for investment in Working Capital, discounting
of current ratios, cash inadequacy and cash insolvency, determining the probability of cash
insolvency, Financing decision in the Context of option pricing model and agency costs. Leasing
as an investment and financing decision, Inter-dependence of investment, financing and
3. COST OF CAPITAL 5
Weighted average cost of capital, company's cost of capital and divisions Cost of capital.
4. MANAGEMENT OF ACCOUNTS RECEIVABLE 3
Credit and collection policies, evaluating credit applicants.
5. CASH MANAGEMENT 3
Application of some inventory models to cash management, dynamic Programming.
6. Emerging areas in Financial Management 4
TOTAL : 45
1. I.M.Pandey, Financial Management, Vikas Publishing House Pvt. Ltd., 8th Edition 1999.
1. Hrishikesh Bhattacharya, Working Capital Management, Prentice Hall India Private
Ltd., New Delhi, 2001.
2. Thomas E.Copeland and J.Fred Weston – Financial Theory & Corporate Policy, Addison
–Wesley Publishing Company.
3. Raj Aggarwal – Capital Budgeting under uncertainty. Prentice Hall Englewood Cliffs,
New Jersey, 1993.
4. Cooley – Advances in Business Financial Management, The Dryden Press – 1990.
5. James C.T.Mao – Quantitative Analysis Financial Decision – The Macmillan Company,
BA037 INDUSTRIAL FINANCE 3 0 0 100
1. FINANCE AND DEVELOPMENT 2
Indian Financial System - Basic problem of Industrial Finance in India.
2. LONG TERM FINANCE 6
Debt finance-Institutional arrangements-Role of All India Financial Institutions, Reserve Bank of
India, Investment Institutions, Mutual Funds, Indigenous Bankers.
3. APPRAISAL OF PROJECTS 10
Different schemes of finance Components of loan arrangements.
4. EQUITY-DEBENTURE FINANCING 6
Guidelines from SEBI procedures, advantages and disadvantages and cost of each.
5. LEASE FINANCING, HIRE PURCHASE FINANCING 4
6. SHORT TERM-WORKING CAPITAL FINANCE 4
Estimating working capital requirements- Approach adopted by Commercial banks, Commercial
7. FINANCE FOR REHABILITATION OF SICK UNITS 2
8. PUBLIC DEPOSITS AND INTER-CORPORATE INVESTMENTS 2
9. Finance from International Sources and Financing of exports- Role of EXIM bank and
Commercial banks. 3
10. Recent Developments- Merchant banking - Functions of a Merchant bank- Securitisation of
Govt./Public Sector Dept. in India-Institutional structure for merchant bank in India.
TOTAL : 45
1. Machiraju, Introduction to Project finance, Vikas Publishing House P.Ltd.2001
2. Machiraju, Indian Financial System, Vikas Publishing House P.Ltd. 2nd edition, 2002
1. Economic Dailies like Economic Times, Financial Express.
2. Periodicals like Journal of Institute of Company Secretaries, India.
3. Annual Reports of IDBI, ICICI, IFCI, etc.
4. Report on currency and banking, Reserve Bank of India, Mumbai (Annual Publication.)
5. Report on Development Banking in India- Industrial Development Bank of India,
Mumbai (Annual Publication.)
BA038 INTERNATIONAL FINANCE 3 0 0 100
1. INTRODUCTION 3
The International monetary system, the internationalisation process.
2. FOREIGN EXCHANGE 7
Balance of payments, exchange rates, the basic equations, foreign exchange markets, theories
and empiricism on exchange rate movements, definitions of foreign exchange risk, financial
accounting and foreign exchange.
3. HEDGING 9
Principles of exposure management, internal techniques of exposure management, external
techniques of exposure management.
4. DERIVATIVES 8
Swaps, Financial futures and foreign exchange, currency options, interest rate risk, financial
5. INTERNATIONAL CAPITAL BUDGETING 9
Exchange controls and corporate tax in International investment, International capital budgeting
framework, International capital budgeting model, International investment, political risk.
6. INTERNATIONAL FINANCING 9
International debt instruments, financing the multinational and its overseas subsidiaries, project
finance, financing international trade and minimizing credit risk, other issues in international
TOTAL : 45
1. Adrian Buckley, Multinational Finance, Prentice Hall of India, 3rd edition-1998.
2. Levi, International Finance, Tata McGraw-Hill, 3rd Edition, 1997.
1. Shapiro, Multinational Financial Management, Prentice Hall of India, 4th edition, 2001.
2. Madura, International Financial Management, South Western, 6th edition, 2001.
3. Adrian Buckley-International Capital Budgeting, Prentice Hall of India Pvt., Ltd., New
4. P.G.Apte, International Financial Management, Tata McGraw-Hill, 2000.
5. Eun Resnick International Financial Management, McGraw-Hill Irwin, 2001.
BA039 MERCHANT BANKING & FINANCIAL SERVICES 3 0 0 100
1. Merchant Banking in India – An overview-Recent developments and challenges ahead –
Institutional Structure – Functions of Merchant Banking – Legal & regulatory framework
relevant Provisions of Companies Act, SERA, SEBI guidelines, FERA, Etc. – Relation
with stock exchanges, OTCEI and NSE. 5
2. Issue Management – Appraisal of projects, Designing capital Structure and instruments –
issue pricing – preparation of Prospectus – offer for sale – Selection of Bankers,
Advertising consultants, etc. – Role of Registrars - underwriting Arrangements,
Placement with FIs, MFs, FIIs, etc. Issue Marketing – Advertising strategies – Brokers &
Investors, NRI Marketing – Dealing with Bankers to the issue Underwriters, Registrars,
brokers, etc.– Post issue activities- Private placement – Bought out deals – off – shore
issues GDRs, etc. 12
3. Mergers and Acquisitions, Portfolio Management services Leasing and hire purchase,
Bills discounting credit syndication. 10
4. Financial Services – Recent developments in factoring and Forfeiting, consumer finance,
credit cards venture capital, Mutual funds, real estate financing, credit rating. 18
TOTAL : 45
1. M.Y.Khan, Financial Services – Tata McGraw-Hill, 2nd Edition, 2001.
2. Machiraju, Indian Financial System – Vikas Publishing House, 2nd Edition, 2002.
1. J.C.Verma, A manual of merchant banking, Bharath Publishing House, New Delhi,
2. K.Sriram, Hand Book of Leasing, Hire Purchase & Factoring, ICFAI, Hyderabad, 1992.
3. Economic Dailies, Relevant Publications of AMFS.
BA040 MANAGEMENT CONTROL SYSTEMS 3 0 0 100
1. INTRODUCTION 12
The Nature of Management control, Control, Control and Organisational Behaviour, Goals and
Strategies – Management Control view, Information.
2. THE MANAGEMENT CONTROL STRUCTURE 10
Responsibility Centres: Revenue and Expense Centres, Profit Centres, Transfer pricing,
3. THE MANAGEMENT PROCESS 12
Programming, Budget preparation, Analyzing and Reporting financial Performance, the budget
in the control process, executive incentive Compensation plans.
4. SPECIAL MANAGEMENT CONTROL SITUATIONS 11
Multinational Companies, Service Organisations, Non-Profit Organisations, Management
Control of Projects.
TOTAL : 45
1. Robert N.Anthony & V.Govindarajan – Management Control Systems – Tata McGraw
Hill – 10th edition, 2002.
1. Joseph A Maciariello & Calvin J-Kirby, Management Control System –Prentice Hall of
India, Second Edition (Second Printing) 1999.
2. Ramanathan Kavassari, Management Control in Non profit organization, John Wiley & Sons,
New York, 1996.
BA041 DECISION SUPPORT SYSTEM 3 0 0 100
1. DECISION SUPPORT SYSTEM 6
Decision Concept - Steps-Decision Support System-Components- Characteristics-Classification
2. MODEL MANAGEMENT 15
Models - Modeling Process-Types of Models-Optimization - Simulation-Heuristic-Descriptive-
Predictive-Model Base - Modeling Languages-Model Directory-Model Base Management
System-Model Execution, Integration and Command Processing - Model Packages.
3. DATA MANAGEMENT SYSTEM 7
Data Base-Sources of data-Data Directory-Data Structure and Data Base Languages-Query
Facility- Data Management System - DBMS as DSS Development Tool.
4. DIALOG MANAGEMENT 7
User Interface-Graphics – Multimedia - Visual Interactive Modeling - Natural Language
Processing-Speech Recognition and Understanding - Issues in User Interface.
5. DEVELOPMENT OF DECISION SUPPORT SYSTEM 10
Development Process-Software and Hardware and Data Acquisition - Model Acquisition-Dialog
Development-Integration - Testing and Validation-Training and Implementation.
TOTAL : 45
1. Efraim Turban and Jay E. Aronson, Decision Support Systems and Intelligent Systems,
Prentice Hall International, 1998.
1. Janakiraman V.S. and Sarukesi. K, Decision Support Systems; Prentice Hall of India,
2. Lotfi, Decision Support System and Management, McGraw-Hill Inc., International
Edition, New Delhi, 1996.
3. Maraks, Decision Support System, Prentice Hall International Paperback Edition, Delhi,
BA042 RELATIONAL AND OBJECT ORIENTED DATABASE MANAGEMENT
SYSTEM 3 0 0 100
1. Data models - Conceptual Data Modelling – ER diagrams – Hierarchical Network and
Relational Models – Normalisation – Boyce Codd Normal Form- Case Studies. 10
2. Query processing and concurrency management – Strategies – Representation –
Transformation – Relations – Improvements – Concurrent transaction – Controls –
Atomicity, Recovery. 8
3. Object orientated modelling – Object oriented concepts, principles – Object structure –
business process and transaction modelling – object interaction modelling – object life
cycle modelling 12
4. Object oriented development process – Feasibility analysis – requirements – Objects,
classes and patterns – Business Analysis – Testing and Acceptance. 8
5. Analysis and guidelines – Identifying Relationships - inheritance – Aggregation –
Operations – design pattern – guidelines for quality design. 7
TOTAL : 45
1. Gary W.Hansen and James V.Hansen, Database Management and Design, Prentice Hall,
2. Ronald J.Norman, Object oriented Systems Analysis and Design, Prentice Hall, 1996.
1. Bipin C.Desai , An Introduction to Database systems, Galgothia Publications, 1996.
2. Carlo Batini, Stefano Ceri and Sham Kant B.Navathe, Conceptual Database Design – An
Entity Relationship Approach, Benjamin Cummings Publishing, 1992.
3. Fred R.McFadden, Jeffrey A Hoffer and Mary B.Prescott, Modern Database
Management, Addison Wesley, 2000.
4. Edward Yourdon, Katherine Whitehead, James Thumann, Peter Nevermann and Karin
Opel, Mainstream Objects: An analysis and Design approach for Business, Prentice Hall,
5. James Rumbaugh, Michael Blake, William Lorensen, Frederick Eddy and William
Premelani, Object oriented modelling and design, Prentice Hall, 1991.
BA043 INDUSTRIAL RELATIONS AND LABOUR WELFARE 3 0 0 100
1. INDUSTRIAL RELATIONS 7
Concepts – Importance – Industrial Relations problems in the Public Sector – Growth of Trade
Unions – Codes of conduct.
2. INDUSTRIAL CONFLICTS 12
Disputes – Impact – Causes – Strikes – Prevention – Industrial Peace – Government Machinery –
Conciliation – Arbitration – Adjudication.
3. LABOUR WELFARE 8
Concept – Objectives – Scope – Need – Voluntary Welfare Measures – Statutory Welfare
Measures – Labour – Welfare Funds – Education and Training Schemes.
4. INDUSTRIAL SAFETY 9
Causes of Accidents – Prevention – Safety Provisions – Industrial Health and Hygiene –
Importance – Problems – Occupational Hazards – Diseases – Psychological problems –
Counseling – Statutory Provisions.
5. WELFARE OF SPECIAL CATEGORIES OF LABOUR 9
Child Labour – Female Labour – Contract Labour – Construction Labour – Agricultural Labour
– Disabled – Statutory Provisions – Social Assistance – Social Security – Implications.
TOTAL : 45
1. Mamoria C.B. and Sathish Mamoria, Dynamics of Industrial Relations, Himalaya
Publishing House, New Delhi, 1998.
2. Dwivedi. R.S. Human Relations & Organisational Behaviour, Macmillan India Ltd., New
1. Pylee. M.V. and Simon George, Industrial Relations and Personnel Management, Vikas
Publishing House(P) Ltd., New Delhi, 1995.
2. N.G.Nair, Lata Nair, Personnel Management and Industrial Relations, S.Chand, 2001.
3. Srivastava, Industrial Relations and Labour laws, Vikas, 4th edition, 2000.
4. C.S.Venkata Ratnam, Globalisation and Labour Management Relations, Response
BA044 LABOUR LEGISLATIONS 3 0 0 100
Legal Provision relating to
b) Working Conditions and Labour Welfare
c) Industrial Relations
d) Social Security
Contained in the following acts are to be studied.
1. The Factories Act, 1948 5
2. The Trade Unions Act, 1926 5
3. The Payment of Wages Act, 1936 4
4. The Minimum Wages Act, 1948 2
5. The Industrial Disputes Act, 1947 5
6. The Workmen’s Compensation Act, 1923 2
7. The Payment of Gratuity Act, 1972 3
8. The Payment of Bonus Act, 1965 3
9. The Employee’s Provident Fund and Miscellaneous Act, 1952 3
10. The Employees State Insurance Act, 1948 4
11. The Industrial Employment (Standing Orders) Act, 1946 3
12. The Apprentices Act, 1961 2
13. The Equal Remuneration Act, 1976 2
14. The Maternity Benefit Act, 1961 2
1. Kapoor N.D. Elements of Industrial Law, Sultan Chand, 1998.
2. Srivastava, Industrial Relations and Labour laws, Vikas, 4th edition, 2000.
1. Respective Acts.
2. Dhandapani, Commercial and Industrial Law, Sultan Chand, 1998.
3. Das Gupta, Maintaining Industrial Discipline, Response Books, 2002.
BA045 ENTERPRISE RESOURCE PLANNING FOR MANAGERS 3 0 0
1. Enterprise Resource Planning: Principle – ERP framework – Business Blue Print –
Business Engineering vs Business process Re-Engineering – Tools – Languages – Value
chain – Supply and Demand chain – Extended supply chain management – Dynamic
Models – Process Models 10
2. Technology and Architecture: Client/Server architecture – Technology choices – Internet
direction – Evaluation framework – CRM – CRM pricing – chain safety – Evaluation
3. ERP System Packages: SAP, People soft, BAAN and Oracle – Comparison – Integration
of different ERP applications – ERP as sales force automation – Integration of ERP and
Internet – ERP Implementation strategies – Organisational and social issues. 10
4. Oracle: Overview – Architecture – AIM – applications – Oracle SCM SAP: Overview –
Architecture – applications -Before and after Y2k – critical issues – Training on various
modules of IBCS ERP Package - Oracle ERP and MAXIMO, including ERP on the NET.
5. ERP Procurement Issues – Market Trends – Outsourcing ERP – Economics – Hidden
Cost Issues – ROI – Analysis of cases from five Indian Companies. 8
TOTAL : 45
1. Alexis Leon, ERP Demystified, Tata McGraw–Hill Publishing company limited, New Delhi,
2. Brady, Enterprise Resource Planning, Thomson Learning, 2001
1. Sadagopan.S, ERP-A Managerial Perspective, Tata McGraw-Hill, 2001.
2. Jose Antonio Hernandez, The SAP R/3 Handbook, Tata McGraw-Hill, 2001.
3. Vinod Kumar Crag and Bharat Vakharia, Enterprise Resource Planning Strategy, Jaico
Publishing house, Mumbai, 1999
4. ERPWARE, ERP Implementation Framework, Garg & Venkitakrishnan, Prentice Hall,
5. Vinod Kumar Grag and N.K.Venkitakrishnan, Enterprise Resource Planning, Prentice
Hall of India, New Delhi, 2001.
BA046 E-COMMERCE – TECHNOLOGY AND MANAGEMENT 3 0 0 100
1. E-commerce Technology: Principles – Potential – Data Warehousing – Temporal
Coherency – Networking Infrastructure – Software Tools – IP, TCP HTTP, HTML –
Cryptography – Consumer Interface Technologies – OALP & Data mining – Case
2. E-commerce: Effect on job, growth, trade, international co-operation – Tax problems
-Application of E-commerce in different sectors – service, industry, domestic etc., -
multidisciplinary approach to E-commerce – Software’s – case studies. 7
3. E-commerce Management: Net Centrism – Navigation – Digital Design – Web Metrics –
Business models – Hyper Markets – Intelligent Agents – Auctions – Design, Protocol – Case
4. Channel conflict management: Security and Encryption – Abuse and Netiguette – Internet
Governance – Economics of E Commerce – Equilibrium price – Electronic Marketing –
Taxing – E business – Road map for success – case studies. 10
5. E-commerce – Legal Issues: Software Intellectual property law – Contract law for E-
commerce, Warranties and New Products – Cyber law issues – Privacy and Transborder
flows, Fraud – Security of Information and Risks – Electronic Highway Robbery – Consumer
Protection – Case Studies. 10
TOTAL : 45
1. Kalakota & Whinston, Frontiers of Electronic Commerce, Addison Wesley, 2001.
2. Efraim Turbon, Jae Lee, David King, H. Michael Chung, Electronic Commerce, A
Managerial Perspective, Pearson Education Asia, 2001.
1. Nabil R.Adam, Oktay Dogramaci, Aryya Gangopadhyay and Yelena Yesha, Electronic
Commerce, Amazon, 1999.
2. Nabil R.Adam and Oktay Dogramaci , Electronic Commerce: Technical Business and
Legal Issues, Prentice Hall USA, 1998.
3. Doernberg, Richard L and Hinnekens Luc, Electronic Commerce and International
Taxation, Peachpit Press, USA, 1996.
4. Greenstein Firsman, Electronic Commerce, Tata McGraw Hill, 1999.
5. Charles Trepper, E-Commerce strategies, Microsoft, Eastern Economy Edition, 1999.
6. Napier, Judd, Rivers and Wagner, Creating a winning E-Business, Thomson Learning,
BA047 MANAGERIAL BEHAVIOR AND EFFECTIVENESS 3 0 0 100
1. DEFINING THE MANAGERIAL JOB 8
Descriptive Dimensions of Managerial Jobs – Methods – Model – Time Dimensions in
Managerial Jobs – Effective and Ineffective Job behaviour – Functional and level differences in
Managerial Job behaviour.
2. DESIGNING THE MANAGERIAL JOB 12
Identifying Managerial Talent – Selection and Recruitment – Managerial Skills Development –
Pay and Rewards – Managerial Motivation – Effective Management Criteria – Performance
Appraisal Measures – Feedback – Career Management – Current Practices.
3. THE CONCEPT OF MANAGERIAL EFFECTIVENESS 7
Definition – The person, process, product approaches – Bridging the Gap – Measuring
Managerial Effectiveness – Current Industrial and Government practices in the Management of
Managerial Effectiveness- The Effective Manager as an Optimizer.
4. ENVIRONMENTAL ISSUES IN MANAGERIAL EFFECTIVENESS 8
Organisational Processes – Organisational Climate – Leader – Group Influences – Job Challenge
– Competition – Managerial Styles.
5. DEVELOPING THE WINNING EDGE 10
Organisational and Managerial Efforts – Self Development – Negotiation Skills – Development
of the Competitive Spirit – Knowledge Management – Fostering Creativity.
1. Reddin W.J. Effective Management, Tata McGraw-Hill Company, New Delhi, 1998.
2. Timpe D.A. (ed.) The Art and Science of Business Management: Performance, Jaico
Publishing Company, New Delhi, 1996.
3. Frances A.Clark, Total Career Management, McGraw-Hill / Henley Management Series,
4. Helga Drummod, Effective Decision Making, Wheeler Publishing, 1995.
5. Rao, S.L. Successful Negotiation, Wheeler Publishing, 1998.
6. Chakraborthy, Managerial effectiveness and Quality of Work life: Indian Insights, Tata
BA048 ENTERPRENEURSHIP DEVELOPMENT 3 0 0 100
1. ENTREPRENEURIAL COMPETENCE 6
Entrepreneurship concept – Entrepreneurship as a Career – Entrepreneur – Personality
Characteristics of Successful. Entrepreneur – Knowledge and Skills Required for an
2. ENTREPRENEURIAL ENVIRONMENT 12
Business Environment - Role of Family and Society - Entrepreneurship Development Training
and Other Support Organisational Services - Central and State Government Industrial Policies
and Regulations - International Business.
3. BUSINESS PLAN PREPARATION 12
Sources of Product for Business - Prefeasibility Study - Criteria for Selection of Product -
Ownership - Capital - Budgeting Project Profile Preparation - Matching Entrepreneur with the
Project - Feasibility Report Preparation and Evaluation Criteria.
4. LAUNCHING AND DEVELOPMENT OF SMALL BUSINESS 15
Finance and Human Resource Mobilization Operations Planning - Market and Channel Selection
- Growth Strategies - Product Launching - Monitoring and Evaluation of Business - Preventing
Sickness and Rehabilitation of Business Units.
TOTAL : 45
1. Hisrich, Entrepreneurship, Tata McGraw Hill, New Delhi, 2001.
2. P. Saravanavel, Entrepreneurial Development, Ess Pee kay Publishing House, Chennai
3. S.S.Khanka, Enterpreneurial Development, S.Chand and Company Limited, New Delhi,
1. Prasama Chandra, Projects - Planning, Analysis, Selection, Implementation and Reviews,
Tata McGraw-Hill Publishing Company Limited, 1996.
2. P.C.Jain (ed.), Handbook for New Entrepreneurs, EDII, Oxford University Press, New
3. Staff College for Technical Education, Manila and Centre for Research and Industrial
Staff Performance, Bhopal, Entrepreneurship Development, Tata McGraw-Hill
Publishing Company Ltd., New Delhi, 1998.
BA049 LOGISTICS AND SUPPLY CHAIN MANAGEMENT 3 0 0 100
1. OVERVIEW OF SUPPLY CHAIN MANAGEMENT 5
Role of Supply Chain Management: Scope and Importance, Customer Driver Strategies,
Logistics and Competitive Strategy: Systems view.
2. CO-ORDINATION AND MANAGEMENT OF TRANSPORTATION 5
Inventory, Order Processing, Purchasing, Warehousing, Materials Handling, Packaging,
Customer Service Management.
3. INTERFACES WITH OTHER AREAS 5
Marketing and Supply Chain Interface, Finance and Supply Chain Interface.
4. DISTRIBUTION REQUIREMENT PLANNING 10
Distribution Network Planning and Warehouse Location, Integrated Supply, Production,
distribution Policies and Plans.
5. INTERNATIONAL LOGISTICS 10
Ocean Carrier Management, Import-Export Logistic Management.
6. DECISION MODELS 10
Decision support models of supply chain management: Transportation Systems, Warehouse
Design, Distribution Inventory Policies, Transshipment, etc. Information Systems.
TOTAL : 45
1. Donald J. Bowersox & David J. Closs, Logistical Management, Tata McGraw-Hill Editions,
New Delhi, 2000.
2. Jeremy F. Shapiro, Modelling and Supply Chain, Thomson Learning, 2001.
3. Martin Christopher, Logistics and supply chain management, Financial times management,
1. David Taylor and David Brunt, Manufacturing Operations and Supply Chain
Management, Vikas Thomson Learning, 2001.
2. Philippe - Pierre Dornier, Global operations & logistics, John Wiley & sons Inc, New York,
3. Monczka / Trend / Handfiled, Purchasing and Supply chain management, Thomson south-
western college publishing, 2000.
4. B.S. Sahay, Supply chain management for global competitiveness, Macmillan India Ltd,
5. David Hutchins, Just in Time, Jaico Publishing House, Mumbai, 2001
6. David Simchi – Levi & Philip Kaminsk, Designing and Managing the supply chain,
McGraw-Hill Companies Inc., 2000.
BA050 SOFTWARE QUALITY MANAGEMENT 3 0 0 100
1. SOFTWARE QUALITY 6
Quality Management – Principles – Software Quality – Software IQUE (Inplant Quality
Evaluation) – Software Configuration Management – Software Life Cycle Model – Software
Quality standards – Strategic Planning for Software Quality Improvement – Case studies.
2. QUALITY METRICS 7
Fundamental measures, size, effort, defects, Software Quality metrics, Complexity metrics,
FURPS + (Functionality, Usability, Reliability, Performance, Supportability) model, Defect
identification & removal efficiency – Economics of software quality Improvement – New
metrics – Research proposals – Case studies.
3. SOFTWARE QUALITY MANAGEMENT TOOLS 10
Management Quality Control tools (7 New QC Tools) – Poke Yoke – Statistical Quality Control
for software – Quality Function Deployment (QFD)- Failure Mode and Effect Analysis (FMEA)
– Benchmarking of Software Quality metrics – Continuous Improvement Tools – Case studies.
4. SOFTWARE QUALITY ASSURANCE 12
Software Quality and Reliability – Reliability models – Quality Manual – ISO 9000 series
standards – Program Installation – Software Risk Identification & mitigation Software Testing
and Acquisition Management – Zero defect software development – Case studies.
5. CAPABILITY MATURITY MODEL 10
Capability Maturity Model (CMM) for Software – Personal CMM – Levels and Road Map –
CMM structure – Operational features – Capability evaluation methods – Certification
procedures – TQM for Software – System and Human Components – Case studies
TOTAL : 45
1. Gordon Schulmeyer G and James L.McHanus, Total Quality Management for Software,
International Thomson Computer Press, USA, 1990.
1. W.S.Humphrey, Managing the Software Process, Addison Wesley, Reading, MA, 1989.
2. Grady Robert B, Practical Software Metrics for Project Management and Process
Improvement, NJ Prentice Hall, 1992.
3. Dunn Robert M., Software Quality: Concepts and Plans, Englewood Cliffs, Prentice Hall
4. Grant RE and Leavenworth RS, Statistical Quality Control, 6th Ed, McGraw-Hill Inc., NY,
5. Burrill, Claude W. and Ellsworth, Leon W., Quality Data Processing, Tenafly:Burrill-
Ellsworth Associates, Inc., 1982.
6. Mordechai Ben Menachem and Garry S. Marliss, Software Quality-Producing Practical,
Consistent software, Thomson Learning, 2001.
BA051 RISK MANAGEMENT 3 0 0 100
1. INTRODUCTION 5
Process of Decision Making – Nature of Major Decisions – Nature of Decision Making – Risk
Ranking and its application.
2. RISK ASSESSMENT 5
Approaches to Risk Assessment – Financial Institutional viewpoint of risk – Methods to assess
risks acceptability – Assessment of risks in lending to foreign countries, Investment risk in a
3. PROBLEMS OF ASSESSING RISK 15
Theoretical Considerations – Theoretical concerns – Uncertainty of Assessment – Application of
fuzzy data analysis, problems of assessing Risk – Technical – Economic – Sociopolitical.
4. ASSESSING RISK ACCEPTABILITY 12
Risk Ranking Technique – Alternative methods like Review by experts Public debate – Systems
analysis – Statistical techniques including Simulation – Cognitive Mapping – Game Theory –
Multivariate Analysis Decision theory etc. – Comparison of the efficiency of alternate methods
5. METHODS OF ASSESSING DECISION OPTIONS 8
Comparison of Risk Ranking technique with the methods used by Financial Institution, Methods
used by Insurance Industry.