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(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
1/14
GENERAL SALES AGENCY AGREEMENT
An Ag...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
2/14
ARTICLE 3
Duties of the Agent
The du...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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vii) Promptly forward to the Carrier...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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iii) No transportation for passenger...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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a) Any applicable taxes or surcharge...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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Agent Expenses
The Agent shall provi...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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ARTICLE 14
Designation of Agency
The...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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the issue, completion or acceptance ...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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ARTICLE 20
Arbitration
Any differenc...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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Independent Parties
The Carrier and...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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ARTICLE 31
Notice
All notices to th...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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(Signature) (Signature)
___________...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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ANNEX "B"
REQUIRMENTS FOR OFFICE AN...
(GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com
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__________________________________ ...
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GENERAL SALES AGENCY- (draft)Bangladesh

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GENERAL SALES AGENCY- (draft)Bangladesh

  1. 1. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 1/14 GENERAL SALES AGENCY AGREEMENT An Agreement made on 27th May, 2014 between Golden Myanmar Airlines Public Co. Ltd. (hereinafter referred to as "the Carrier") and Euclid Ltd. (hereinafter referred to as "the Agent"). WHEREAS The Carrier has offered the Agent to act on its behalf to the extent of and in accordance with the conditions hereinafter contained and the Agent has agreed to do the same. NOW IT IS HEREBY AGREED as follows: ARTICLE 1 Appointment as General Sales Agent The Agent undertakes to act as General Sales Agent for the sale of passenger tickets on the services of the Carrier in the territory of People’s Republic of Bangladesh (hereinafter referred to as “the Area”) to the extent of and in accordance with the terms and conditions herein, and to observe and perform all of the provisions, stipulations and requirements contained herein. ARTICLE 2 Validity and Termination i) This Agreement, after signature by both parties, shall be deemed to have commenced on 27th May, 2014 with a valid period of up to 26h May, 2016 and subject to Article 19 hereof, shall continue in force until terminated by either party giving to the other party not less than 30 (thirty) days prior notice in writing, which shall be without prejudice to any outstanding liabilities accrued and arising. Each party shall fulfill all its obligations up to the time termination is effective. No reason need be given for termination. ii) However, not withstanding paragraph (i) of Article 2 hereof, it is hereby also agreed that if either party reasonably requires more than 30 (thirty) days to withdraw or cease its arrangements made for the purpose of this Agreement, the parties hereby agree to mutually extend the termination date as required for an additional period of up to 30 (thirty) days. iii) In the event of termination, no compensation or damages or goodwill payment of any kind related to the termination, will be claimed by either party from the terminating party.
  2. 2. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 2/14 ARTICLE 3 Duties of the Agent The duties of the Agent as General Sales Agent of the Carrier shall comprise: i) Adequate efforts in the Area to obtain passenger traffic for the services of the Carrier, such efforts to include : a) Provision of an efficient operation with suitable enquiry, reservations and sales offices readily identifiable (in accordance with the reasonable requirements of the Carrier) and adequately equipped and staffed for the sale of passenger tickets over the counter, by telephone and by mail. The Agent's office and staffing obligations are as set fourth in Annex "B". b) Sales promotion including advertising and the development of specific markets for the sale of air transportation by personal and regular contact with actual and prospective passengers, with commercial houses and travel agents. Sufficient suitable personnel shall be employed for this purpose. c) Undertaking of special publicity when so requested by the Carrier. d) The prominent display as far as is practicable of the Carrier's advertising publicity and display material in windows and interiors of the Agent's offices. e) Bringing promptly to the notice of the Agent's own sales and reservations staff, and to other travel agents in the Area, all instructions, special advises and sales points sent to the Agent by the Carrier. f) Carrying out of market research and acquisition of travel market intelligence in respect of the Carrier's routes. ii) Issue in accordance with the provisions of Article 5 and Article 11 hereof, passenger tickets and exchange vouchers as appropriate in connection with all sales made on behalf of the Carrier. iii) Provide advice to passengers on the Carrier concerning passport, health, currency, immigration and other regulations in force in the countries to and through which they are to travel and ensuring so far as is practicable that such regulations are observed by all such passengers, and, to advise other travel agents of such regulations. iv) The Agent is authorized to appoint travel agents for the sale of the Carrier's transportation and the Agent will make such appointments on an objective non-discriminatory basis. The Agent shall be fully responsible for the supervision of all such appointed agents including the proper issue of tickets and the Carriers’ other traffic documents, and for all amounts due from all such travel agents for sales of the Carrier's transportation. v) Compilation and prompt dispatch to the Carrier of statistics and reports concerning the sales effected on the flights of the Carrier. vi) Preparation of all documents and reports required by local laws.
  3. 3. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 3/14 vii) Promptly forward to the Carrier all information concerning local laws, regulations and restrictions affecting the passage of aircraft and passengers, including those relating to taxes, Customs, Immigration, currency and health, and shall promptly advise of any amendment thereto. viii) Compilation and prompt dispatch to the Carrier of market and competitor statistics and reports as the Carrier may reasonably require. ix) Obtain and maintain any license, permit or approval required by the government authorities in the Area to carry out the duties and activities as required herein. x) The Agent shall comply with all laws required by the government authorities in the Area. xi) Notify the Carrier within 30 (thirty) days of any change in the Agent’s management, or, of any changes to shareholders or shareholdings effecting more than 26% (twenty six percent) of the shareholders voting stock or shares in the Agent. xii) All other activities which may be reasonably required by the Carrier of the Agent. ARTICLE 4 Own Organisation of the Carrier i) Without prejudice to the provisions of this Agreement, the Carrier shall have the right to station its own representative(s) and to establish its own organization in the Area of the Agent, and to have performed by this/these representative(s) and organization, any activities the Carrier may deem desirable provided these activities do not conflict with the duties and organization of the Agent. ii) The Agent shall render all possible assistance to the representative(s) and / or own organization of the Carrier. ARTICLE 5 Sales of Tickets i) All passenger transportation sold by the Agent under the terms of this Agreement shall be sold or accepted subject to the General Conditions of Carriage of the Carrier and its interline partners applicable to such transportation and to the rules, regulations and instructions governing the sales and use of such transportation in force from time to time as published in the Carrier's tariff, time tables, notices and elsewhere. ii) No sale of passenger transportation shall be deemed to have been made unless and until space has been reserved by the Carrier, except that passenger tickets or exchange vouchers may be issued where no reservations of space has been made provided such tickets or exchange vouchers are not issued for transportation on a specific service and are plainly marked on the face "OPEN" in the date space of such tickets or exchange vouchers.
  4. 4. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 4/14 iii) No transportation for passengers may be sold directly or indirectly at a fare or rate greater or less than the fare or rate published in the current tariff of the Carrier, or as otherwise advised to the Agent by the Carrier. iv) The Agent is responsible for the proper collection of the correct passenger fares. v) The Agent shall account to the Carrier for all amounts received by the Agent for sales of transportation on the Carrier's services including those made by travel agents in the Area on the Carrier's own tickets or MCOs. vi) Agent agrees that the sale of tickets at all airports within the Area will be carried out by the Carrier or the Carrier's appointed ground handling company. ARTICLE 6 Traffic Documents All passenger tickets, exchange vouchers, revalidation stickers and other documents as may be required by the Agent in connection with the sale of transportation herein shall be supplied free of charge by the Carrier provided always that : i) Such documents shall remain the absolute property of the Carrier. ii) The Agent shall be responsible for the safe custody, care and proper use of such documents, and shall ensure that all documents and equipment of the Carrier is protected against theft, that documents are kept in a proper safe and protected against fraudulent use. iii) The Agent shall at all reasonable times permit any authorized official of the Carrier to inspect and check the stock of the Carrier's documents held by the Agent. iv) Such documents shall be returned by the Agent to the Carrier within 3 (three) days of the termination of this Agreement, or by any other later date stipulated in writing by the Carrier. v) Nothing herein shall effect the right of the Carrier to issue its own tickets or other traffic documents. ARTICLE 7 Remuneration i) The Agent shall not be paid any Sales Commission on all sales based on fares shown in Airlines reservation system and Website (Internet Booking Engine) sold by the Agent at the Agent’s own office of transportation on the services of the Carrier. ii) The Agent shall not be paid an Over-riding Commission on sales made by travel agents in the Area of transportation on the services of the Carrier. iii) No Sales Commission or Over-riding Commission shall be paid on :
  5. 5. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 5/14 a) Any applicable taxes or surcharges collected with a passenger fare or any other incidental fees, mail or delivery charges, or charges collected over and above the correct passenger fares. b) If any fare is refunded for any reason, any commission actually paid to the Agent in respect of such refunded fare shall be repaid by the Agent to the Carrier. c) Sales of transportation for excess baggage. d) Charter flights unless specifically agreed in writing by the Carrier. e) Any nett fares quoted by the Carrier to the Agent. v) Unless specifically agreed in writing by the Carrier, no other or additional remuneration shall be due to the Agent for any activity. ARTICLE 8 Responsibility for Travel Agents Remittances and Defaults Notwithstanding Article 18 hereof, the Agent accepts unconditional responsibility for: i) Ensuring that travel agents in the Area submit sales reports and remit any money due to the Agent in respect of the Carrier's sales by the due date (which shall not be less than once per month) specified in their respective agreements. ii) Notwithstanding any failure by the Agent in ensuring paragraph (i) of Article 8 hereof, the Agent shall make due payment to the Carrier of all money in respect of the sales of passenger transportation by travel agents in the Area. ARTICLE 9 Carrier Expenses The Carrier agrees to provide the following: i) The costs of special publicity undertaken in accordance with Articles 3(i)b and 3(i)c hereof which shall be subject to the prior written approval of the Carrier and shall be rechargeable to the Carrier. ii) The cost of installation and usage charges relating to the Carrier's own or alternative Carrier approved computer reservation system. ARTICLE 10
  6. 6. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 6/14 Agent Expenses The Agent shall provide at its own expense for the purpose of the agency hereby created, adequate and suitable premises, qualified and adequate number of staff to manage and operate the agency in a proper and successful manner, appropriate office equipment and facilities, and carry out sales activities, and in consideration of the remuneration and reimbursements payable under the provisions of this Agreement, the Agent shall defray all costs and expenses related and incidental to this Agreement. ARTICLE 11 Instructions and Standards The Agent shall at all times observe and comply with all reasonable directions and instructions given to it by the Carrier or its authorized local representative concerning the manner, extent and quality of services to be provided under the terms hereof, and the Agent shall ensure that all its staff concerned shall at all times be familiar with all such directions and instructions and as same may be amended from time to time. ARTICLE 12 Transfer of Agency and Sub-Contracting The Agent shall not assign, transfer or delegate its rights or liabilities under this Agreement without the consent in writing of the Carrier, provided, however, that it may sub-contract the doing or performing of any of the acts, duties or obligations which by this Agreement it is required or obliged to do or perform, and the Agent shall nevertheless be responsible to the Carrier for all such acts, duties and obligations being properly and duly done and performed. ARTICLE 13 Exemption from Failure to Perform Either party shall be exempt from liability in respect of any failure to perform its obligations under this Agreement arising from any of the following causes: i) Labour disputes involving a complete or partial stoppage of work and strikes threatened or actual whether of the employees of either party, or others on whom either party may be depending to fulfill this Agreement. ii) Force majeure or any other cause beyond the reasonable control of either party including accidents to or failure of aircraft or any part thereof or any machinery or parts used in- connection therewith or in the servicing or maintenance thereof. Provided that in the event of any such stoppage or failure the party facing such event shall notify the other party within 2 (two) days and the party facing such event shall use its best endeavors to fulfill its obligations herein.
  7. 7. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 7/14 ARTICLE 14 Designation of Agency The Agent shall be entitled to describe itself as a "General Sales Agent" of the Carrier at its places of business and on commercial documents, advertisements, notices, publications and similar items. ARTICLE 15 Directory Insertion and Publicity i) The Agent shall if so requested by the Carrier arrange at the Agent's cost for the insertion in appropriate telephone and other directories of the name of the Carrier with the local address of the Agent, and if the Agent so desires showing its own name as the Agent. ii) The Agent shall as far as is practicable arrange adequate display boards showing the Carrier's name at airports and town offices. ARTICLE 16 Agent's Payment to Carrier i) The Agent shall remit to the Carrier in full, without any deduction or offset or withholding tax, the monies due for the transportation sold herein as follow:  For monies collected from the 1st (first) day to the last day of each calendar month, shall be due on the 15th (fifteenth) day of next calendar month. All payments to the Carrier shall be made with such reports, under such conditions and in such currencies as the Carrier may designate from time to time in writing. ii) It is hereby specifically agreed that all monies collected by the Agent for the transportation sold herein, are the property of the Carrier and must be satisfactorily accounted for to the Carrier. iii) The agent will arrange for and provide to the Carrier an unconditional, irrevocable Bank Guarantee of SGD 30,000 (Singapore Dollar Thirty Thousand). The text of Bank Guarantee shall contain the stipulation that the Carrier will be entitled to use this bank guarantee without any formalities and reservations on the first demand in the event the agent fails to pay in due time any amount(s) due to payable to the Carrier under this agreement. The Carrier shall be entitled to amend the amount of the agent’s bank guarantee after every 12(twelve) months. The agent may provide to the Carrier a cash deposit in lieu of such bank guarantee. ARTICLE 17 Liability and Indemnity i) The Carrier shall indemnify and hold free and harmless the Agent, its employees and agents from all claims, fines and costs arising from the carriage by the Carrier, effected pursuant to
  8. 8. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 8/14 the issue, completion or acceptance of any ticket, exchange voucher or other transportation document, in accordance with the provision of this Agreement. ii) The Agent shall indemnify and hold free and harmless the Carrier from all claims, fines and costs caused by the non-performance or improper performance of its obligations herein, including the obligations of its employees and agents. iii) The Agent shall indemnify and hold free and harmless the Carrier from any lost, stolen, and fraudulent traffic documents. iv) In the event that any claim is made or suit is commenced against the party entitled to be indemnified (hereinafter referred to as “first party”) in accordance with paragraphs (i) or (ii) of Article 17 hereof, the first party should within 14 (fourteen) days give notice to the other party (hereinafter referred to as “second party”). The first party shall undertake at its own cost and expense the defense of such suit or settlement of such claims and pay the amount of any final judgment or decree, or of any settlement negotiated on the first party’s behalf by the second party, and all expenses incident thereto. All amounts paid and expenses incurred by the first party shall be reimbursed in full by the second party within 7 days. The first party shall cooperate by furnishing promptly to the second party at its request all pertinent data, documents, records and information which the first party has at its disposal. ARTICLE 18 Refunds The Agent shall make refunds only on written instructions of the Carrier and against the receipt of the person authorized to receive such refund in accordance with the tariff, rules, regulations and instructions issued by the Carrier, and shall not assess or withhold from the refund payee any amount as a service charge or otherwise. ARTICLE 19 Default If the Agent at any time: i) Defaults in observing or performing any of the provisions of this Agreement. ii) Shall become bankrupt or make any assignment for the benefit of creditors, or enter into any arrangement or composition with its creditors, or go into liquidation, or suffer any of its goods to be taken in execution. iii) If it ceases to be in business as an agent for sale of air passenger transportation, or if it looses any required license, permit or approval for same. iv) Is unable to achieve the sales targets mutually agreed between the Carrier and Agent. This Agreement may at the option of the Carrier be terminated forthwith and the Carrier may without prejudice to any of its rights under this Agreement, take possession of any tickets and/or other documents and property belonging to the Carrier.
  9. 9. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 9/14 ARTICLE 20 Arbitration Any difference or dispute concerning the scope, meaning, construction or effect of this Agreement, on any matter or thing contained herein or related thereto, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC”) for the time being in force, which rules are hereby deemed to be incorporated by reference to this Article. The Arbitration Tribunal shall consist to 2 (two) arbitrators appointed by the Chairman of the SIAC. The governing law shall be the substantive law of Singapore. The language of the arbitration shall be English. The arbitral award shall be final and conclusively binding upon the parties. ARTICLE 21 Exclusion of Warranty The Agent shall not give any warranty in the name of the Carrier except where the same shall have been authorized in writing by the Carrier. ARTICLE 22 Acceptance of Other General Sales Agencies The Agent shall be entitled to accept additional appointments as General Agent or General Sales Agent by any other air carrier provided such other appointment does not materially conflict with the Agent's interest or ability to perform under this Agreement. ARTICLE 23 Legal Proceedings The Agent shall not take legal proceedings in the name of the Carrier without the consent in writing of the Carrier nor shall it without such consent defend, settle, release or discontinue any action or other legal proceedings or otherwise prejudicially affect the interests of the Carrier. ARTICLE 24 Return of Property On the termination of this Agreement, howsoever occasioned, the Agent shall within 3 (three) days surrender to the Carrier all documents, property, material and other items entrusted to the Agent by the Carrier and shall account for any deficiency therein except fair wear and tear. ARTICLE 25
  10. 10. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 10/14 Independent Parties The Carrier and the Agent are independent unrelated parties and nothing in this Agreement is intended or shall be construed to create any kind of partnership or joint venture. ARTICLE 26 Waiver Any waiver of any part of this Agreement by one party shall not affect the rights of the waiving party to require strict compliance by the other party of any other part of this Agreement. ARTICLE 27 Confidentiality Except as may be required by applicable law, the Carrier and the Agent agree to keep confidential this Agreement and any information received from either party under this Agreement and for a period of 12 (twelve) months thereafter, and will not disclose any of its contents to any other third party. If disclosure is required by either party, the disclosing party shall obtain the prior written approval from the other party to this Agreement. ARTICLE 28 Amendments Any amendment to this Agreement shall be made in writing and signed by the duly authorized officer of each party and shall be numbered sequential and attached to this Agreement as “Amendment No.___”. ARTICLE 29 Whole Agreement This Agreement and its Annexes represent the entire and complete Agreement between the parties and it shall supersede any and all prior written or oral agreements concerning the subject of this Agreement. ARTICLE 30 Agreement Costs All stamp duties, registration fees, and any other costs as maybe required by the applicable law governing each party, shall be payable by that party. Each party shall bear its’ own legal and related costs.
  11. 11. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 11/14 ARTICLE 31 Notice All notices to the respective parties hereunder shall be sufficient if sent by prepaid telegraphic means or by facsimile or by registered air mail addressed to the principal office of each party as stated below: i) To the Carrier : Golden Myanmar Airlines Public Co. Ltd. Level 3, Sayar San Plaza Corner of New University Avenue & Sayar San Road Yangon, Myanmar Fax: (951) 860 4051 Attention: Managing Director ii) To the Agent : Euclid Limited CNF Tower 4th Floor 1022 Seikh Mujib Road, Agarabad C/A Chittagong 4100 Bangladesh IN WITNESS WHEREOF the parties hereto have caused this Agreement to be executed in their respective names and the signature of their fully authorized officers or officials hereto affixed on the day and year first above written. For and on behalf of: For and on behalf of: Golden Myanmar Airlines Public Co. Ltd. Euclid Limited ___________________________ ___________________________ (Signature of Authorized Officer) (Signature of Authorized Officer) __________________________ ___________________________ (Name / Title) (Name / Title) Witnessed by: Witnessed by: _________________________ ___________________________
  12. 12. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 12/14 (Signature) (Signature) ___________________________ ___________________________ (Name / Title) (Name / Title)
  13. 13. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 13/14 ANNEX "B" REQUIRMENTS FOR OFFICE AND STAFF To be attached to General Sales Agency Agreement between Golden Myanmar Airlines Public Co. Ltd. and dated 05 March, 2014. The Agent shall provide at its cost an office and staff dedicated solely to the business of the Carrier, based on the following: 1. Location In a good quality business district in Bangladesh reasonably acceptable to the Carrier. 2. Minimum Office Size Minimum of 160 (one hundred and sixty) square feet within which the Agent will provide free of charge 100 (one hundred) square feet for a separate lockable and fully furnished office for the Carrier. The Carrier's office shall be fully equipped at the Agent's expense with a dedicated telephone line, fax line and email line, all with international direct dialing facility. Actual communication and equipment costs for the Carrier’s own office shall be borne by the Carrier. 3. The Agent shall provide the following minimum staff : a. 2 (two) sales staff. b. 2 (two) ticketing / reservation staff for counter duties. The Carrier will provide 3 (three) sets of uniforms to the ticketing cum reservation staff, replaceable at the Carriers' cost every 2 (two) years. c. 1 (one) airport manager / marketing manager. 4. Staff Training If necessary, the Agent may send to the Carrier's head office in Yangon, up to 5 (five) staff for training on the Carrier's reservations system and procedures. The Agent shall bare the cost of transportation to and from Yangon, meals and personal expenses of its staff. The Carrier will provide free-of-charge training and accommodation for the Agents' ticketing and reservation staff in Yangon, Myanmar. Where available the Carrier shall provide the Agent’s personnel with free-of-charge economy class travel on the Carrier’s services. For and on behalf of : For and on behalf of : Golden Myanmar Airlines Public Co. Ltd.
  14. 14. (GSA-Bangladesh – 05 March, 2014) Prepared by Khaled Hasan khaledhasan@gmail.com 14/14 __________________________________ __________________________________ (Name & Signature of Authorised Officer) (Name & Signature of Authorised Officer) Witnessed by: Witnessed by : ________________________ ________________________ (Name / Title) (Name / Title)

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