A STUDY ON JOB SATISFACTION IN BANKING SECTOR IN BANGLADESH

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This report study is aimed at finding the relationship between the overall satisfaction and the various factors of job satisfaction such as payment, promotion, security, treatment, bonus etc. taking bank of Bangladesh into consideration. It overviews some theoretical literature on these satisfaction factors and presents the regression outputs and their interpretation.
The findings of the study are:
1. Position of the various satisfaction level of factors of bank.
2. The regression output has components:
o Regression statistics table
o Correlation table
o Model summery
o ANOVA table
o Regression coefficients table
3. And their interpretation.
Quantitative data is taken by conducting the survey two banks in savar such as Dutch-Bangla Bank Lt. and Sonali Bank Lt.

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A STUDY ON JOB SATISFACTION IN BANKING SECTOR IN BANGLADESH

  1. 1.   2012       JAHANGIRNAGAR  UNIVERSITY    KHAIRUZZAMAN MAMUN         A STUDY ON JOB SATISFACTION IN BANKING SECTOR IN BANGLADESH  
  2. 2. A STUDY ON JOB SATISFACTION IN BANKING SECTOR IN BANGLADESHPrepared for Prepared byMs. Mahfuza khatun 1. Khairuzzaman MamunLecturer ID No :20113137 Contact no : 01761808592Department of Finance & Banking Email : kpmmamun@gmail.comJahangirnagar University 2. Misbah-ul-alamSavar, Dhaka. ID No: 20122405 3. Md. Quamruzzaman ID No: 20122397 4. Tapash kanti bhattacharjee ID No: 20122396 5. Mohammad Habibur Rahman ID No: 20122305 6. Md. Zahurul Islam ID No: 20122290Submission Date: December 14,2012
  3. 3. LETTER OF TRANSMITALDecember 14, 2012Ms. Mahfuza khatunLecturer, Department of Finance & BankingJahangirnagar UniversityDear Ms. MahfuzaHere is the report that you asked us to conduct on November 09, 2012 on a Study on jobsatisfaction in Banking Sector in Bangladesh.This study focused on different types of discussion and result about the factors of job satisfactionin banking sector in Bangladesh.We will be pleased if you have any further query for this you can call us at your convenient timeand place.Sincerely yours, 1. Khairuzzaman Mamun ID No :20113137 Mob: 01761808592 Email : kpmmamun@gmail.com 2. Misbah-ul-alam ID No: 20122405 3. Md. Quamruzzaman ID No: 20122397 4. Tapash kanti bhattacharjee ID No: 20122396 5. Mohammad Habibur Rahman ID No: 20122305 6. Md. Zahurul Islam ID No: 20122290 
  4. 4. ABSTRACTThis report study is aimed at finding the relationship between the overallsatisfaction and the various factors of job satisfaction such as payment, promotion,security, treatment, bonus etc. taking bank of Bangladesh into consideration. Itoverviews some theoretical literature on these satisfaction factors and presents theregression outputs and their interpretation.The findings of the study are: 1. Position of the various satisfaction level of factors of bank. 2. The regression output has components: o Regression statistics table o Correlation table o Model summery o ANOVA table o Regression coefficients table 3. And their interpretation.Quantitative data is taken by conducting the survey two banks in savar such asDutch-Bangla Bank Lt. and Sonali Bank Lt. 
  5. 5. Sequence of contents    Introduction Analysis and Interpretation regression output o Regression statistics table o Model summery o ANOVA table o Regression coefficients table Recommendations & suggestions Conclusions References 
  6. 6. IntroductionJob satisfaction is how content an individual is with his or her job. Scholars andhuman resource professionals generally make a distinction between affective jobsatisfaction and cognitive job satisfaction. Affective job satisfaction is the extentof pleasurable emotional feelings individuals have about their jobs overall, and isdifferent to cognitive job satisfaction which is the extent of individuals’satisfaction with particular facets of their jobs, such as pay, promotion, security,working environment, and numerous other aspects of their jobs.At its most general level of conceptualization, job satisfaction is simply howcontent an individual is with his or her job. At the more specific levels ofconceptualization used by academic researchers and human resourcesprofessionals, job satisfaction has varying definitions. Affective job satisfaction isusually defined as an one-dimensional subjective construct representing an overallemotional feeling individuals have about their job as a whole. Hence, affective jobsatisfaction for individuals reflects the degree of pleasure or happiness their job ingeneral induces. Cognitive job satisfaction is usually defined as being a moreobjective and logical evaluation of various facets of a job. As such, cognitive jobsatisfaction can be one-dimensional if it comprises evaluation of just one aspect ofa job, such as pay or maternity leave, or multidimensional if two or more facets ofa job are simultaneously evaluated. Cognitive job satisfaction does not assess thedegree of pleasure or happiness that arises from specific job facets, but rathergauges the extent to which those job facets are judged by the job holder to besatisfactory in comparison with objectives they themselves set or with other jobs.While cognitive job satisfaction might help to bring about affective jobsatisfaction, the two constructs are distinct, not necessarily directly related, andhave different antecedents and consequences.   
  7. 7. Analysis and InterpretationFor analyzing and interpretation we have selected two branch of bank in savar andconducted a survey for data. The banks are Dutch-Bangla Bank Lt and Sonali BankLt. Then we have run regression by SPSS taking Overall Satisfaction (os) asdependent variable and Pay, PS, SS, TFS, CR, WE, TF, LF, BF, AF as independentvariable. Where questionnaire of this survey was as below QuestionnaireDear Respondent:I am an MBA, student of Faculty of Business Administration, Jahangirnagar University, Savar, Dhaka.For my academic purpose I require data regarding “job satisfaction level”. It would be highlyappreciable if you provide me some necessary information. I also assure you that this data will be used foronly academic purpose; the information collected from you will be reserved with strict confidentiality.Thanks to you in advance!Name: ……………………………………………………………….Part-A: Demographic Profilea. Gender:  Male  Femaleb. Marital Status:  Single  Marriedc. Age …………..years.Part-B: Job SatisfactionJob satisfaction means as a positive feeling about a job resulting from an evaluation of its characteristics.These characteristics can be rated by any percentage.Characteristics are: 1. Pay: what is your satisfaction level (in %) in job payment? 2. PS: what is your satisfaction level (in %) in job promotion?
  8. 8. 3. SS: what is your satisfaction level (in %) in job security? Here the security means the organizational support when one falls in any problem. 4. TFS: what is your satisfaction level (in %) in treatment facilities? 5. CR: what is your satisfaction level (in %) about coworker relationship? 6. WE: what is your satisfaction level (in %) about working environment? 7. TF: what is your satisfaction level (in %) in transportation facility? 8. LF: what is your satisfaction level (in %) in leave facility? 9. BF: what is your satisfaction level (in %) in bonus facility? 10. AF: what is your satisfaction level (in %) in accommodation facilities? 11. OS: what is your overall job satisfaction level (in %)?Please tick (√) anyone of the satisfaction level options for each one of the following factorssatisfaction level 0- 11- 21- 31- 41- 51- 61- 71- 81- 91- 10% 20% 30 40% 50% 60% 70% 80% 90% 100 % % 1. Job payment 1 2 3 4 5 6 7 8 9 10 2. Job promotion 1 2 3 4 5 6 7 8 9 10 3. Job security 1 2 3 4 5 6 7 8 9 10 4. Treatment facilities 1 2 3 4 5 6 7 8 9 10 5. Coworker relationship 1 2 3 4 5 6 7 8 9 10 6. Working environment 1 2 3 4 5 6 7 8 9 10 7. Transportation facility 1 2 3 4 5 6 7 8 9 10 8. Leave facility 1 2 3 4 5 6 7 8 9 10 9. Bonus facility 1 2 3 4 5 6 7 8 9 10 10. Accommodation 1 2 3 4 5 6 7 8 9 10 facilities 11. Overall facility 1 2 3 4 5 6 7 8 9 10Thank you for your kind cooperation and wish you every success and growth.After conducting the survey the data have been accumulated by the following table:NAME Pay PS SS TFS CR W TF LF BF A OS E FMd. Sadek Ali 70 60 10 40 50 20 50 40 50 10 20 0Md. Mojibor Rahman 60 70 80 10 50 50 10 60 60 10 60Mrs. Dil Afroza 10 10 90 10 90 50 10 90 50 60 60Md. Nijamuddin 80 30 40 10 90 60 10 60 50 60 40Md. Mokbul Hossain 50 60 70 10 70 60 10 60 70 60 60
  9. 9. Md. Nazmul Alam 50 50 90 20 80 70 10 80 80 80 70Md. Zinnat Ali 50 60 40 10 70 60 10 20 50 70 70Md. Sultan Hossain 30 40 90 10 70 70 10 50 60 20 60Md. Jahirul Islam 50 60 10 10 60 50 10 70 50 30 70 0Md. Abdullah 20 30 90 10 50 50 10 40 50 20 70Md. Jahir Uddin 50 60 10 10 60 60 10 60 70 20 80 0Rezwana Parvez 30 50 10 10 50 30 10 50 50 20 80 0Hone Ara 40 40 10 10 60 40 10 60 70 30 90 0Niamat Ullah 80 90 90 50 100 10 10 30 50 10 70 0Mahmudul Hassan 90 40 40 20 90 70 10 10 10 10 70Arifur Rahman 80 70 80 80 90 90 10 20 10 10 70Md. Shibli Sadique 70 70 10 30 90 90 10 20 30 50 70 0Md. Tarikul Islam 70 50 60 50 70 60 10 50 40 70 40S.M. Shaheen 80 80 10 50 100 10 10 50 50 10 70 0 0Mahbubur Rahman 80 90 10 50 100 10 10 50 50 10 70 0 0Gobida Sarkar 90 70 80 70 100 10 10 60 50 10 80 0Bijan Kumar 90 80 70 70 100 10 10 50 40 10 70 0Mamun Hawlader 90 50 10 100 100 10 10 40 90 10 80 0 0Md. Jan Ali 70 80 80 90 80 80 10 30 40 10 70Mir Sharif Hossain 60 80 80 20 90 70 10 70 80 10 60Md. Ahasanul alom 70 90 90 50 100 10 10 30 50 10 70 0Md Masudur Islam 60 30 60 20 70 50 10 30 50 70 60Faria Alam 90 40 10 100 100 10 10 20 50 10 80 0 0Md. Kamruzzaman 80 90 70 30 90 10 10 60 80 10 80 0Md. Rafiqul Islam 90 90 90 20 80 10 10 80 90 10 90 0
  10. 10. The regression output has components: • Regression statistics table • Model summery • ANOVA table • Regression coefficients tableINTERPRET REGRESSION STATISTICS TABLE Descriptive Statistics Mean Std. Deviation NOS 67.6667 14.54679 30PAY 64.3333 22.38893 30PS 60.3333 21.73244 30SS 82.6667 18.92514 30TFS 35.6667 29.44116 30CR 80.0000 17.81127 30WE 72.6667 24.34427 30TF 11.3333 7.30297 30LF 48.0000 20.23994 30BF 54.0000 19.22642 30AF 27.3333 24.20221 30This table presents mean and deviation of dependent variable overall satisfaction (os) andindependent variables Pay, PS, SS, TFS, CR, WE, TF, LF, BF, AF.
  11. 11. GRAPH:Bar diagram: 100 80 60 40 20 Mean 0 OS PAY PS SS TFS CR WE TF LF BF AFPie Chart of independent variables: AF PAY BF PS LF TF SS WE TFS CR  
  12. 12.   Model SummaryThis is the following output of greatest interest is R Square. ExplanationMultiple R 0.828(a) R = square root of R2R Square 0.686 R2Adjusted R Square 0.520 Adjusted R2 used if more than one x variable This is the sample estimate of the standard deviation of theStandard Error 10.07836 error.Observations 30 Number of observations used in the regression (n)The above gives the overall goodness-of-fit measures:R2 = 0.686 means that 68.6% of the variation of OS can be explained by the regressors Pay,PS, SS, TFS, CR, WE, TF, LF, BF, AF.An ANOVA table is given. This is often skipped. df SS MS F Significance FRegression 10 4206.771 420.677 4.142 .004(a)Residual 19 1929.895 101.573Total 29 6136.667The ANOVA (analysis of variance) table splits the sum of squares into its components.Total sums of squares= Residual (or error) sum of squares + Regression (or explained) sum of squares.The column labeled significance F has the associated P-value. Since 0.004 < 0.05, we reject H0at significance level 0.05.INTERPRET REGRESSION COEFFICIENTS TABLEThe regression output of most interest is the following table of coefficients and associatedoutput: Coefficient St. error t Stat P-value Lower 95% Upper 95%Intercept 66.728 19.220 3.472 .003 26.500 106.956PAY .091 .172 .529 .603 -.269 .452
  13. 13. PS -.058 .139 -.415 .683 -.349 .234SS .261 .149 1.758 .095 -.050 .573TFS -.070 .111 -.626 .539 -.302 .163CR -.146 .262 -.559 .583 -.694 .402WE .120 .275 .437 .667 -.455 .695TF -1.386 .392 -3.536 .002 -2.206 -.566LF -.161 .141 -1.138 .269 -.456 .135BF .182 .139 1.308 .206 -.109 .473AF -.147 .106 -1.380 .184 -.369 .076A simple summary of the above output is that the fitted line isOVERALL SATISFACTION = 66.728 + 0.091PAY - 0.058PS + 0.261SS -0.070TFS - 0.146CR + 0.120WE - 1.386TF - 0.161LF + 0.182BF - 0.147AFCONFIDENCE INTERVALS FOR SLOPE COEFFICIENTS95% confidence interval for slope coefficient PAY is from output (-0.269, 0 .452).95% confidence interval for slope coefficient PS is from output (-0.349, 0.234).95% confidence interval for slope coefficient SS is from output (-0.050, 0.573).95% confidence interval for slope coefficient TFS is from output (-0.302, 0.163).95% confidence interval for slope coefficient CR is from output (-0.694, 0.402).95% confidence interval for slope coefficient WE is from output (-0.455, 0.695).95% confidence interval for slope coefficient TF is from output (-2.206, -0.566).95% confidence interval for slope coefficient LF is from output (-0.456, 0.135).95% confidence interval for slope coefficient BF is from output (-0.109, 0.473).95% confidence interval for slope coefficient AF is from output (-0.369, 0.076). Recommendations & suggestionsSince R2 = 0.686. It means that 68.6% of the variation of OS can be explained bythe regressors Pay, PS, SS, TFS, CR, WE, TF, LF, BF, AF. So, it should take intoconsideration.Again since, fitted line is
  14. 14. OVERALL SATISFACTION = 66.728 + 0.091PAY - 0.058PS + 0.261SS -0.070TFS - 0.146CR + 0.120WE - 1.386TF - 0.161LF + 0.182BF - 0.147AFSo, we are recommending that payment, job security, working environment andbonus facility should be taken into consideration as emphasizing factors to increaseoverall job satisfaction in banking sector in Bangladesh. ConclusionsBased on this study it can be said that if banking sector in Bangladesh follow the suggestion of this study then they will be more benefited and more successful in their business.  References Book Name: Organizational behavior Robbins & Judge 13th Edition Search engine: www.google.com Wikipedia. 

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