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The effects of communication breakdown


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The effects of communication breakdown

  1. 1. Khairi KhairunnisaListen! Listen! Listen!
  2. 2.  Salleh regards Siti as someone special, but Siti regards her as not more than just friends. What could be the causes of this misunderstanding? Siti might be using inappropriate non- verbal cues while communicating with Salleh. (gestures, speeches, and face expressions that might suggest that she is interested in him, while she is not.)
  3. 3.  Salleh’s failure to correctly interpret Siti’s actions. Salleh does not ask Siti whether she feels the same way or not. This could be the biggest mistake because we can never know unless we confront and deliver our message directly rather than just depending on non-verbal cues. That is why, verbal communication is very important.
  4. 4.  Both on Siti’s and Salleh’s families. Siti’s family (not prepared, not enough refrehments for unexpected guests) Salleh’s family (proposal rejected because Siti does not posses the same feeling)
  5. 5.  Salleh’s family is infuriated because of the rejection. They are shocked to the fact that they expect Siti’s family to accept the proposal, but in the end, it turns out the other way round. To heat things up, Siti’s family laugh at them and Siti’s father tells them that Salleh is not more than just friends to Siti.
  6. 6.  Thus, conflict and argument occur.
  7. 7.  Argument occurs Salleh’s family feeling upset and hurt Due to the conflict and embarrassment, they never speak again. What should have been done to avoid this situation? Avoid misunderstanding Siti’s family should have reject the proposal politely, not by laughing at them
  8. 8.  The problem should have not been taken too far, not to the extent that voices are raised, fights and insulting each other. Both families should have apologized with each other.
  9. 9.  Mostly on Salleh’s family They are embarrassed by the way Siti’s family rejects their proposal. Salleh’s family does not apologize.