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DEVELOPMENT OF AKNOWLEDGE STORYCONSTRUCTIONFRAMEWORK
Introduction•   Storytelling is one of the ways in capturing and    transferring knowledge.•   The problem is that it is r...
Introduction•    The aim is to understand how a knowledge story is    constructed.•   This paper presents the development ...
Knowledge storytellingapplication•   TellStory (Santoro & Brezillon, 2005)     o Stories are construct in groups.      o S...
Knowledge story constructionworkshop•   To understand how knowledge story is constructed.•   16 participants divided into ...
Knowledge story constructionframework                                        Story constructor                            ...
Knowledge story constructionframework - roleRole                DescriptionKnowledge source    Human, Document/ArtefactsSt...
Knowledge story constructionframework - stagesStage                                     RoleIdentification of Purpose     ...
Conclusion   The framework was developed using    qualitative techniques to guide the construction    of a knowledge stor...
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Development of a Knowledge Story Construction Framework

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Development of a Knowledge Story Construction Framework

  1. 1. DEVELOPMENT OF AKNOWLEDGE STORYCONSTRUCTIONFRAMEWORK
  2. 2. Introduction• Storytelling is one of the ways in capturing and transferring knowledge.• The problem is that it is rarely explored academically and underrated in the real world.• Stories are a form of narrative (Gabriel, 2000;Sole, 2002) but not all narrative is good knowledge sharing stories (Sole, 2002;Ruggles, 2002).• To address the issues  there is a need to establish a framework that guides organisations in producing a organisation story that is knowledge worthy.
  3. 3. Introduction•  The aim is to understand how a knowledge story is constructed.• This paper presents the development of a framework to construct knowledge story.• The purpose of this framework is to guide KM personnel on the construction of knowledge stories. 
  4. 4. Knowledge storytellingapplication• TellStory (Santoro & Brezillon, 2005) o Stories are construct in groups.  o Story construction in two ways: (1)Informally and comments (2) Context Framework (structure)• StoryMapper (Costa et al, 2004) o Group storytelling  o Using conceptual maps. (structure) o Template - a node in the map.• The Well (Katzef & Ware, 2006) o Capture single stories  o No control 
  5. 5. Knowledge story constructionworkshop• To understand how knowledge story is constructed.• 16 participants divided into 5 groups of 2-4 people in 5 different sessions.• The interview sessions were video recorded and transcribed• Data were qualitatively analyzed using NVivo.
  6. 6. Knowledge story constructionframework Story constructor Knowledge Human knowledge source Story editor wrapper Articulation IdentificationIdentificatio Org. of Knowledge Knowledge of of n of concepts story story knowledge knowledge purpose or phases writing editing source elements Organized Draft of list of Draft of the phases or the story knowledge concepts story
  7. 7. Knowledge story constructionframework - roleRole DescriptionKnowledge source Human, Document/ArtefactsStory constructor A person who writes the story.Knowledge wrapper A person who ensures that knowledge elements exists in the story. This person also match the purpose of the story with the content. This person does not have to be an expert.Editor A person who edits the story.
  8. 8. Knowledge story constructionframework - stagesStage RoleIdentification of Purpose Story constructor, human knowledge• Purpose of the story sourceArticulate knowledge source Story constructor, human knowledge•Episodic knowledge source•Non-episodicOrganization of ideas or concepts Story constructor, human knowledge•Flow of events source•Structure•ComponentsStory writing Story constructorWriting eventsMatching events to ides/concepts/phasesIdentification of knowledge Story constructor, knowledge wrapper•Ensure knowledge is embedded•Match knowledge with purposeEditing Story constructor, Editor
  9. 9. Conclusion The framework was developed using qualitative techniques to guide the construction of a knowledge story. Knowledge stories are build in phases within a collective effort. The framework could be in an integral part in the development of a KM storytelling application.

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