Palos Verdes Library District Director’s Report on Achievement of 05/06 Strategic Plan
PVLD Vision  And Mission <ul><li>The Palos Verdes Library District will be an innovative leader and community partner in p...
A.  Deliver Innovative Library Services and Programs <ul><li>Develop innovative services and programs for target groups – ...
A.  Deliver Innovative Library Services and Programs <ul><li>Increase adult programming at all locations Measures/Targets ...
A.  Deliver Innovative Library Services and Programs <ul><li>Develop District-wide “signature” events/programs that reinfo...
A.  Deliver Innovative Library Services and Programs <ul><li>Improve access to Local History collection and materials </li...
A.  Deliver Innovative Library Services and Programs <ul><li>Offer convenient services that encourage people to use the li...
A.  Deliver Innovative Library Services and Programs <ul><li>… Substantial increases in online usage and program attendanc...
B.  Reach Out To and Engage Our Communities <ul><li>Develop and implement a Community Relations Plan to increase awareness...
B.  Reach Out To and Engage Our Communities <ul><li>Use technology to improve the external and internal distribution about...
B.  Reach Out To and Engage Our Communities <ul><li>Develop mutually rewarding partnerships with community organizations M...
C.  Build organizational capabilities <ul><li>Improve customer service through staff development and better internal commu...
C.  Build organizational capabilities <ul><li>Build innovative, flexible, adaptable staff Measures/Targets </li></ul><ul><...
C.  Build organizational capabilities <ul><li>Expand and improve volunteer program Measures/Targets </li></ul><ul><ul><li>...
C.  Build organizational capabilities <ul><li>Build inclusive “One District” organization Measures/Targets </li></ul><ul><...
C.  Build organizational capabilities <ul><li>Create a measurement and accountability focused culture Measures/Targets </l...
D.  Provide Outstanding Technologies <ul><li>Enhance access to and quality of patron computing Measures/Targets </li></ul>...
D.  Provide Outstanding Technologies <ul><li>Implement new Integrated Library System Measures/Targets </li></ul><ul><ul><l...
E. Enhance District Facilities – Peninsula Center Remediation and other projects <ul><li>Substantially complete </li></ul>...
E.  Enhance District Facilities - Malaga Cove Library Preservation Plan <ul><li>New meeting room completed </li></ul><ul><...
E.  Enhance District Facilities - Miraleste  <ul><li>Minor enhancements during 05/06 – e.g. new street level sign and land...
E.  Enhance District Facilities – The Annex  <ul><li>Youth Library/Youth Center for 6 th  to 12 th  grade students </li></...
E.  Enhance District Facilities  <ul><li>Ensure the safety and security of customers, staff, facilities and equipment Meas...
F. Increase Revenues and Manage Costs <ul><li>Balanced budget   </li></ul><ul><li>Have been addressing backlog of deferred...
Conclusion <ul><li>Busy but productive year </li></ul><ul><li>Achieved most of our Strategic Plan Goals and Objectives </l...
Looking forward <ul><li>Ambitious plan for this year – will be monitoring to prevent staff burnout </li></ul><ul><li>Major...
THANK YOU!
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Palos Verdes Library District State of the District

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Performance of the Palos Verdes Library District against its Strategic Plan for the 2005 2006 Fiscal Year.

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Palos Verdes Library District State of the District

  1. 1. Palos Verdes Library District Director’s Report on Achievement of 05/06 Strategic Plan
  2. 2. PVLD Vision And Mission <ul><li>The Palos Verdes Library District will be an innovative leader and community partner in providing outstanding library services that connect people, information, and ideas. </li></ul><ul><li>The mission of the Palos Verdes Library District is to provide a welcoming environment and open access to library services and materials that encourage lifelong learning, support the educational, informational, cultural, and recreational needs of our diverse Palos Verdes community, and facilitate the preservation of the Peninsula’s history. </li></ul>
  3. 3. A. Deliver Innovative Library Services and Programs <ul><li>Develop innovative services and programs for target groups – Seniors, school age, non-English speaking backgrounds, businesses Measures/Targets </li></ul><ul><ul><li>Number/success of new programs – at least one per target group </li></ul></ul><ul><ul><li>10% increase in Books on CD collection </li></ul></ul><ul><ul><li>5% increase in foreign language collection </li></ul></ul><ul><ul><li>Circulation of specialized collections </li></ul></ul><ul><li>Seniors </li></ul><ul><ul><li>Low vision reader, display of informational literature at PC </li></ul></ul><ul><ul><li>Joint PR with Peninsula Seniors </li></ul></ul><ul><ul><li>Generations Online </li></ul></ul><ul><ul><li>Investigation of homebound delivery at MC </li></ul></ul><ul><ul><li>Omnilore programming </li></ul></ul><ul><ul><li>47% increase in Books on CD collection </li></ul></ul><ul><li>School-age </li></ul><ul><ul><li>B.A.R.K., Miraleste Sci Fi book club, Pizza and Pages, Dungeons and Dragons… </li></ul></ul><ul><ul><li>PVPUSD partnership </li></ul></ul><ul><ul><li>The Annex </li></ul></ul><ul><li>Non-English background </li></ul><ul><ul><li>20% increase in foreign language collection </li></ul></ul><ul><ul><li>Circulated 24,080 adult and 5,921 children’s foreign language items </li></ul></ul><ul><li>Businesses </li></ul><ul><ul><li>Biz Assist and other joint programs with Chamber of Commerce </li></ul></ul>
  4. 4. A. Deliver Innovative Library Services and Programs <ul><li>Increase adult programming at all locations Measures/Targets - Number/success of programs </li></ul>
  5. 5. A. Deliver Innovative Library Services and Programs <ul><li>Develop District-wide “signature” events/programs that reinforce PVLD’s identity in the community Measures/Targets </li></ul><ul><ul><li>Level of community involvement </li></ul></ul><ul><ul><li>Attendance/feedback </li></ul></ul><ul><li>Art Festival </li></ul><ul><ul><li>Increased artist submissions </li></ul></ul><ul><ul><li>Added workshops </li></ul></ul><ul><ul><li>Great turnout at reception </li></ul></ul><ul><ul><li>Volunteers involved in planning process </li></ul></ul><ul><li>“ Mysterious Month of May” </li></ul><ul><ul><li>Wonderful series of events </li></ul></ul><ul><ul><li>Attendance lower than hoped for – Timing? Too many events? </li></ul></ul><ul><ul><li>Volunteers involved in planning process </li></ul></ul><ul><li>Summer Reading </li></ul><ul><ul><li>More than 10% increase in enrollment over last year! </li></ul></ul><ul><ul><li>500 Teen participants </li></ul></ul><ul><ul><li>Huge attendance at events </li></ul></ul>
  6. 6. A. Deliver Innovative Library Services and Programs <ul><li>Improve access to Local History collection and materials </li></ul><ul><li>Measures/Targets </li></ul><ul><ul><li>Usage statistics </li></ul></ul><ul><ul><li>40Families and digitized photos online by 6/30/06 </li></ul></ul><ul><ul><li>7 day access to Local History Room </li></ul></ul><ul><li>40Families and Local History photos now online </li></ul><ul><li>Open hours goal depends on building volunteer base – still only incremental improvement in open hours </li></ul><ul><li>Added PV News, Daily Breeze, and LA Times Historical databases </li></ul><ul><li>New Oral History project </li></ul>
  7. 7. A. Deliver Innovative Library Services and Programs <ul><li>Offer convenient services that encourage people to use the library </li></ul><ul><li>Measures/Targets </li></ul><ul><ul><li>Usage statistics (door count, website usage, etc) </li></ul></ul><ul><li>Slight decline in “in library” use </li></ul><ul><ul><li>4.8% decline in door count (from 653,668 to 625,039) </li></ul></ul><ul><ul><li>1.5% decline in circulation (from 863, 062 to 849,736) </li></ul></ul><ul><ul><li>Impact of construction activity? </li></ul></ul><ul><ul><li>HOWEVER….. </li></ul></ul>
  8. 8. A. Deliver Innovative Library Services and Programs <ul><li>… Substantial increases in online usage and program attendance </li></ul><ul><li>Many new online services led to 24% increase website usage </li></ul><ul><ul><li>New databases </li></ul></ul><ul><ul><li>Online library cards & ILL, email reference </li></ul></ul><ul><ul><li>Local History photos and 40Families </li></ul></ul><ul><ul><li>Downloadable audio and e-books </li></ul></ul><ul><li>51% increase in total number of library programs and 49% increase in attendance </li></ul>
  9. 9. B. Reach Out To and Engage Our Communities <ul><li>Develop and implement a Community Relations Plan to increase awareness of and support for PVLD Measures/Targets </li></ul><ul><ul><li>Progress against plan </li></ul></ul><ul><li>Plan approved August 2005 – good progress on action plan items </li></ul><ul><li>Excellent progress in school relations </li></ul><ul><ul><li>PTA </li></ul></ul><ul><ul><li>Staff Development </li></ul></ul><ul><ul><li>Principal and Faculty meetings </li></ul></ul><ul><ul><li>Information Literacy training/Verizon Grant </li></ul></ul><ul><ul><li>School visits </li></ul></ul><ul><ul><li>Yearbook, newspaper, and booster club ads </li></ul></ul><ul><li>Making progress with business community </li></ul><ul><ul><li>Biz Assist and other programs co-sponsored with Chamber of Commerce </li></ul></ul><ul><ul><li>Chamber Mixer July 20, 2006 </li></ul></ul><ul><li>Presentations scheduled for City Councils summer of 2006 </li></ul><ul><li>Developing database of community organizations </li></ul><ul><li>Good media coverage </li></ul>
  10. 10. B. Reach Out To and Engage Our Communities <ul><li>Use technology to improve the external and internal distribution about PVLD programs and services Measures/Targets </li></ul><ul><ul><li>Implementation and use of new technologies </li></ul></ul><ul><ul><ul><li>Phone system </li></ul></ul></ul><ul><ul><ul><li>Email distribution lists </li></ul></ul></ul><ul><ul><ul><li>Staff Intranet </li></ul></ul></ul><ul><li>New phone system implemented on time and within budget </li></ul><ul><ul><li>Lots of improvements including ability to transfer calls between branches </li></ul></ul><ul><li>Now delivering PVLD monthly newsletter and Bookletters newsletters via email on request </li></ul><ul><li>Staff, Event, and Teen blogs </li></ul><ul><li>Intranet depends on new software – </li></ul><ul><ul><li>David has selected an “open source” package for both the Intranet and the website and has attended training </li></ul></ul><ul><ul><li>target implementation summer of 2006 </li></ul></ul><ul><li>All staff have email accounts and access to the website from their workstations </li></ul>
  11. 11. B. Reach Out To and Engage Our Communities <ul><li>Develop mutually rewarding partnerships with community organizations Measures/Targets </li></ul><ul><ul><li>Number and success of joint programs </li></ul></ul><ul><ul><li>At least two joint programs or events each year </li></ul></ul><ul><li>Freedom4U </li></ul><ul><ul><li>The Annex </li></ul></ul><ul><li>Chamber of Commerce </li></ul><ul><ul><li>BizAssist and other programs </li></ul></ul><ul><li>PVPUSD – many joint efforts </li></ul><ul><ul><li>Information Literacy project, oral storytelling pilot project, teacher and staff training, etc. </li></ul></ul><ul><li>Peninsula Seniors </li></ul><ul><ul><li>Cross promotion via newsletters </li></ul></ul><ul><li>Art Center </li></ul><ul><ul><li>Art at Your Fingertips </li></ul></ul><ul><li>AAUW </li></ul><ul><ul><li>Co-sponsored several programs </li></ul></ul><ul><li>Norris Theater </li></ul><ul><ul><li>Cross promotion, kids events </li></ul></ul><ul><li>Omnilore </li></ul><ul><ul><li>Presentations </li></ul></ul><ul><ul><li>Potential to host course next summer </li></ul></ul><ul><li>H.E.L.P. </li></ul><ul><ul><li>Joint programs </li></ul></ul>
  12. 12. C. Build organizational capabilities <ul><li>Improve customer service through staff development and better internal communication Measures/Targets </li></ul><ul><ul><li>Customer feedback </li></ul></ul><ul><ul><ul><li>Kudos/complaints </li></ul></ul></ul><ul><ul><ul><li>Surveys </li></ul></ul></ul><ul><ul><ul><li>Secret shopper </li></ul></ul></ul><ul><ul><li>Staff training </li></ul></ul><ul><li>Customer service training for all employees in January 2006 </li></ul><ul><li>Employee orientation program including customer service expectations </li></ul><ul><li>Customer service pocket guide </li></ul><ul><li>Demo of Counting Opinions Survey tool – plan to purchase in 06/07 </li></ul><ul><li>Working on kudos/complaint tracking system and implementation of Secret Shopper visits </li></ul><ul><li>Director receives VERY FEW complaints </li></ul><ul><li>Blog and email to improve internal communication </li></ul><ul><li>Nametags for all staff and volunteers </li></ul>John Doe Volunteer
  13. 13. C. Build organizational capabilities <ul><li>Build innovative, flexible, adaptable staff Measures/Targets </li></ul><ul><ul><li># staff ideas for new programs/services </li></ul></ul><ul><ul><li>Ability to support 05/06 service and program levels without additional staff </li></ul></ul><ul><ul><li>Staffing costs as a percent of budget </li></ul></ul><ul><li>Most new service and program ideas are staff generated </li></ul><ul><li>Incremental increases in staffing in 05/06 and 06/07 </li></ul><ul><li>Microsoft training for all staff Fall ’05 </li></ul><ul><li>Impact of construction activity noise, disruption, extra work </li></ul><ul><li>Benefits costs remain a challenge- PERS, medical benefits </li></ul>Impact of PERS actuarial increases PERS costs stabilizing
  14. 14. C. Build organizational capabilities <ul><li>Expand and improve volunteer program Measures/Targets </li></ul><ul><ul><li># of volunteer positions/programs </li></ul></ul><ul><ul><li># of volunteers </li></ul></ul><ul><ul><li>25% increase in volunteer hours </li></ul></ul><ul><ul><li>Number of unfilled volunteer positions </li></ul></ul><ul><li>Many improvements to volunteer systems </li></ul><ul><ul><li>Prompt response to applications </li></ul></ul><ul><ul><li>Improved volunteer hours tracking </li></ul></ul><ul><ul><li>Better management of teen volunteers </li></ul></ul><ul><li>New volunteer recognition program/Wall of Honor </li></ul><ul><li>Additional volunteer positions in Technical Services, big increase in PTAC membership </li></ul><ul><li>Struggling to fill vacancies for Docents, Library Shop, but essentially full in Circ </li></ul><ul><li>14.2% increase in volunteer hours vs 04/05 </li></ul>
  15. 15. C. Build organizational capabilities <ul><li>Build inclusive “One District” organization Measures/Targets </li></ul><ul><ul><li># District-wide programs and events </li></ul></ul><ul><ul><li>Inter-branch involvement by staff and volunteers </li></ul></ul><ul><ul><li>District-wide social events and planning committees </li></ul></ul><ul><li>2 nd annual District-wide holiday party including staff and volunteers </li></ul><ul><ul><li>Dori is planning holiday parade entry – need volunteers! </li></ul></ul><ul><li>Staff Association social events – scheduling makes branch participation difficult </li></ul><ul><li>Staff Community Outreach Committee </li></ul><ul><li>Some rotation of Branch staff to Peninsula Center </li></ul><ul><li>District –wide Development and Community Relations Committees </li></ul><ul><li>Board meetings at Branches </li></ul><ul><li>Increasing communication/cooperation between Friends and Foundation </li></ul>
  16. 16. C. Build organizational capabilities <ul><li>Create a measurement and accountability focused culture Measures/Targets </li></ul><ul><ul><li>Use of data for decision-making </li></ul></ul><ul><ul><li>Cascading of Strategic Plan to individual performance objectives </li></ul></ul><ul><ul><li>Scorecard measures </li></ul></ul><ul><li>All employees have performance objectives based on Strategic Plan </li></ul><ul><li>State of the District report to Board and staff </li></ul><ul><li>New statistical reporting system has been designed and implemented in the August Board packet </li></ul><ul><li>Implementing new customer service measurement systems in 06/07 </li></ul><ul><ul><li>Counting Opinions survey tool </li></ul></ul><ul><ul><li>Secret Shopper visits </li></ul></ul><ul><ul><li>Kudos/complaints tracking </li></ul></ul><ul><li>All Department Managers and other key staff now have budget accountability </li></ul>
  17. 17. D. Provide Outstanding Technologies <ul><li>Enhance access to and quality of patron computing Measures/Targets </li></ul><ul><ul><li>Implementation of projects </li></ul></ul><ul><ul><li>Usage measures </li></ul></ul><ul><ul><li>Network and computer availability </li></ul></ul><ul><ul><li>50% increase in number of patron PCs </li></ul></ul><ul><ul><li>Computer training at branches </li></ul></ul><ul><li>New computer network backbone successfully installed – receiving professional praise </li></ul><ul><ul><li>Wireless networks are up at all branches – over 275 patron registrations to date </li></ul></ul><ul><li>Access Management and Filtering delayed due to technical issues – target completion mid-August </li></ul><ul><li>New Internet Acceptable Use policy </li></ul><ul><li>Server room upgrades </li></ul><ul><li>>98% network uptime despite disruptions due to construction </li></ul><ul><li>Have ordered 21 additional patron PCs – 44% increase </li></ul><ul><li>Introduced computer classes at Miraleste, added Word training at Peninsula Center </li></ul>
  18. 18. D. Provide Outstanding Technologies <ul><li>Implement new Integrated Library System Measures/Targets </li></ul><ul><ul><li>Full implementation by end of 2006/2007 </li></ul></ul><ul><ul><li>Customer and staff satisfaction </li></ul></ul><ul><li>Highest priority IT project after Access Management and Filtering </li></ul><ul><li>RFP delayed due to IT workload </li></ul><ul><li>Have done preliminary functional specification work – need cross-functional involvement in developing RFP and selecting vendor </li></ul><ul><li>Still planning for implementation in 06/07 </li></ul>
  19. 19. E. Enhance District Facilities – Peninsula Center Remediation and other projects <ul><li>Substantially complete </li></ul><ul><li>On time and within budget ($6.3 million) </li></ul><ul><li>Incorporated additional items using District reserves </li></ul><ul><ul><li>Seismic upgrade </li></ul></ul><ul><ul><li>Technology enhancements </li></ul></ul><ul><ul><li>Additional painting and refurbishment </li></ul></ul><ul><ul><li>Landscaping </li></ul></ul><ul><li>Minimal disruption to library operations –thank you staff! </li></ul><ul><li>New carpet design – installation in 06/07 (not part of remediation) </li></ul><ul><ul><li>New look and improved “way finding” </li></ul></ul><ul><li>Signage improvements </li></ul><ul><ul><li>Not in budget, will implement incrementally as funds allow </li></ul></ul>
  20. 20. E. Enhance District Facilities - Malaga Cove Library Preservation Plan <ul><li>New meeting room completed </li></ul><ul><li>Preservation Plan Complete </li></ul><ul><ul><li>Safety upgrades - already in 06/07 and 07/08 budgets </li></ul></ul><ul><ul><li>Space planning – fundraising required </li></ul></ul><ul><ul><ul><li>Mezzanine “Computer Lounge” </li></ul></ul></ul><ul><ul><ul><li>Improved magazine and newspaper reading area </li></ul></ul></ul><ul><ul><ul><li>Improved reference desk </li></ul></ul></ul><ul><ul><ul><li>Main floor computer carrels </li></ul></ul></ul><ul><ul><li>Historic preservation – fundraising required </li></ul></ul><ul><ul><ul><li>Lighting restoration </li></ul></ul></ul><ul><ul><ul><li>Gallery garden restoration </li></ul></ul></ul><ul><ul><ul><li>Restoration of interior ceiling and paint finishes </li></ul></ul></ul><ul><ul><ul><li>Refurbishing of restrooms </li></ul></ul></ul><ul><ul><ul><li>Period-appropriate signage </li></ul></ul></ul><ul><ul><li>Need to raise an estimated $850,000 for non-safety restoration projects </li></ul></ul><ul><ul><ul><li>Developing project specs and renderings </li></ul></ul></ul>
  21. 21. E. Enhance District Facilities - Miraleste <ul><li>Minor enhancements during 05/06 – e.g. new street level sign and landscaping </li></ul><ul><li>Issues </li></ul><ul><ul><li>Lack of space for children’s programs </li></ul></ul><ul><ul><li>Inadequate space for library collection </li></ul></ul><ul><ul><li>Heavy demand for after school services </li></ul></ul><ul><ul><li>Lack of space for adult programs </li></ul></ul><ul><ul><li>Lack of community/meeting space </li></ul></ul><ul><ul><li>Access and parking issues </li></ul></ul><ul><ul><li>Site difficulties (easements, septic system, etc) </li></ul></ul><ul><li>Have engaged an architect to develop options by end of 2006 </li></ul><ul><li>Kick off meeting July 19 - School District and RPV Planning staff involved </li></ul><ul><li>Will hold community meetings </li></ul><ul><li>Potential for joint use project(s) with School District? </li></ul><ul><li>Fundraising will be required - $$$ unknown! </li></ul>
  22. 22. E. Enhance District Facilities – The Annex <ul><li>Youth Library/Youth Center for 6 th to 12 th grade students </li></ul><ul><ul><li>Pilot Project in partnership with Freedom4U </li></ul></ul><ul><ul><li>Located in The Village shopping center next to the Peninsula Center Library </li></ul></ul><ul><ul><li>Will offer a comfortable environment, a collection of high-interest library materials (magazines, paperbacks, graphic novels, etc), computers, games, and activities. </li></ul></ul><ul><ul><li>Weekday afternoons and evenings PVLD will operate for group study, recreation, and library services and programs </li></ul></ul><ul><ul><li>Weekend afternoons and evenings Freedom4U will host safe and supervised social events such as coffee houses, “open mike” music, comedy and poetry, and similar activities </li></ul></ul><ul><li>Funding for 06/07 is being provided by Peninsula Friends of the Library and donors to Freedom4U and PVLD – and the Teens are also raising money! </li></ul><ul><li>Working on long term funding and location </li></ul><ul><li>Space has been leased and we are working on Interior Design and fit-out </li></ul><ul><li>Recruitment underway – 1 part-time librarian and 2 part-time paraprofessionals </li></ul><ul><li>Ali and Laura have developed collection list – magazines and books have been ordered and many received </li></ul><ul><ul><li>Supplementing collection through Amazon.com wishlist, items from Friends of the Library book sale </li></ul></ul><ul><li>Have received furniture donation from Virco Manufacturing </li></ul><ul><li>Community feedback has been terrific! </li></ul>
  23. 23. E. Enhance District Facilities <ul><li>Ensure the safety and security of customers, staff, facilities and equipment Measures/Targets </li></ul><ul><ul><li>Accidents/Incidents </li></ul></ul><ul><ul><li>Insurance costs </li></ul></ul><ul><ul><li>Legal compliance </li></ul></ul><ul><li>Completed Disaster Plan </li></ul><ul><li>Completed Injury and Illness Prevention Plan and began training all staff </li></ul><ul><li>Conducted First Aid, CPR, and Blood-born pathogens training </li></ul><ul><li>Ham Radio installation and training </li></ul><ul><li>Safety and security improvements as part of Pen Center Remediation and Malaga Cove plan </li></ul><ul><li>Investigating guard service options for 06/07 </li></ul><ul><li>3 Worker Compensation claims in 05/06 – </li></ul><ul><ul><li>2 strains and one fall </li></ul></ul><ul><ul><li>Large manual handling workload </li></ul></ul><ul><ul><ul><li>approximately 3.4 million “material handling transactions” or 97,000 handlings/part-time Circulation employee/year </li></ul></ul></ul><ul><ul><ul><li>Facilities workload – cleaning, maintenance, program set up and tear down </li></ul></ul></ul><ul><li>Budgeted for inflationary increase in Workers Compensation insurance for 07/08 </li></ul>
  24. 24. F. Increase Revenues and Manage Costs <ul><li>Balanced budget </li></ul><ul><li>Have been addressing backlog of deferred maintenance and information technology needs </li></ul><ul><ul><li>Projected deficit in Asset Replacement fund in 2007/2008 due to deferred maintenance and needed facilities and technology upgrades </li></ul></ul><ul><li>New services to supplement revenues </li></ul><ul><ul><li>Passport acceptance and passport photos </li></ul></ul><ul><ul><li>Notary service </li></ul></ul><ul><ul><li>Thank you Passport Team! </li></ul></ul><ul><li>Fundraising will be needed to address capital needs and ongoing service, facilities, and technology upgrades </li></ul>
  25. 25. Conclusion <ul><li>Busy but productive year </li></ul><ul><li>Achieved most of our Strategic Plan Goals and Objectives </li></ul><ul><li>PVLD well-positioned for upcoming projects and fundraising </li></ul><ul><li>Staff are amazing! </li></ul>
  26. 26. Looking forward <ul><li>Ambitious plan for this year – will be monitoring to prevent staff burnout </li></ul><ul><li>Major projects must take priority </li></ul><ul><ul><li>New Integrated Library Sytem </li></ul></ul><ul><ul><li>Website redesign </li></ul></ul><ul><ul><li>The Annex </li></ul></ul><ul><ul><li>“ Level 1” Reference </li></ul></ul><ul><ul><li>Malaga Cove and Miraleste upgrades </li></ul></ul><ul><ul><li>Classification and compensation study </li></ul></ul>
  27. 27. THANK YOU!

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