SURVEY RESULTS: 9/1/09 - 12/01/09

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PATHSUX SURVEY RESULTS: 9/1/09 - 12/01/09

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SURVEY RESULTS: 9/1/09 - 12/01/09

  1. 1. SURVEY RESULTS: 9/1/09 - 12/01/09, 900 Responses Page 1. PATH Survey - Usage % of Number of 1. How long have you been using PATH? Respondents Respondents Less than 1 year 6.83% 62 2 years 14.10% 128 3 years 10.79% 98 4 years 5.84% 53 5 years 5.73% 52 Greater than 5 years 56.72% 515 Number of respondents 908 Number or respondents who skipped this question 0 Page 10. PATH Survey - Weekday Commute % of Number of 2. Do you use PATH for your weekday commute to work? Respondents Respondents Yes 79.14% 698 No 20.86% 184 Number of respondents 882 Number or respondents who skipped this question 26 Page 11. PATH Survey - Weekday Commute YES 3. Which line do you use for your weekday commute? % of Number of (if you have a multi-leg commute, just select one segment to comment on) Respondents Respondents Newark-WTC 34.54% 86 Journal Square-33rd 48.59% 121 Hoboken-WTC 8.43% 21 Hoboken-33rd St 8.43% 21 Number of respondents 249 Number or respondents who skipped this question 659
  2. 2. Page 12. PATH SURVEY - Weekday Commute - Newark - WTC % of Number of 4. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Exchange Place 20.29% 42 Grove 30.92% 64 Journal Square 13.53% 28 Harrison 6.28% 13 Newark 28.99% 60 Number of respondents 207 Number or respondents who skipped this question 701 % of Number of 5. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents WTC 81.16% 168 Exchange Place 9.18% 19 Grove St 9.66% 20 Number of respondents 207 Number or respondents who skipped this question 701 % of Number of 6. How do you feel about the frequency of MORNING rush hour Newark-WTC trains? Respondents Respondents They don't run nearly enough trains 26.57% 55 They run slightly not enough trains 38.65% 80 They run the right amount of trains 32.37% 67 They run too many trains 2.42% 5 Number of respondents 207 Number or respondents who skipped this question 701 % of Number of 7. How do you feel about the crowding of MORNING rush hour Newark-WTC trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 33.82% 70 more person It is way too overcrowded 35.75% 74 It is slightly overcrowded 19.81% 41 There is an acceptable amount of room 7.25% 15 There is more than enough room 3.38% 7 Number of respondents 207 Number or respondents who skipped this question 701
  3. 3. % of Number of 8. How do you feel about the frequency of EVENING rush hour WTC-Newark trains? Respondents Respondents They don't run nearly enough trains 34.78% 72 They run slightly not enough trains 36.23% 75 They run the right amount of trains 26.57% 55 They run too many trains 2.42% 5 Number of respondents 207 Number or respondents who skipped this question 701 % of Number of 9. How do you feel about the crowding of EVENING rush hour WTC-Newark trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 23.67% 49 more person It is way too overcrowded 38.16% 79 It is slightly overcrowded 19.81% 41 There is an acceptable amount of room 13.53% 28 There is more than enough room 4.83% 10 Number of respondents 207 Number or respondents who skipped this question 701 Page 13. PATH SURVEY - Weekday Commute - Hoboken - 33rd St % of Number of 10. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Hoboken 100.00% 19 Number of respondents 19 Number or respondents who skipped this question 889 % of Number of 11. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents Christopher St. 3.65% 10 9th St. 4.74% 13 14th St. 10.95% 30 23rd St. 19.34% 53 33rd St. 61.31% 168 Number of respondents 274 Number or respondents who skipped this question 634
  4. 4. % of Number of 12. How do you feel about the frequency of MORNING rush hour Hob-33rd St. trains? Respondents Respondents They don't run nearly enough trains 24.82% 68 They run slightly not enough trains 39.42% 108 They run the right amount of trains 35.04% 96 They run too many trains 0.73% 2 Number of respondents 274 Number or respondents who skipped this question 634 % of Number of 13. How do you feel about the crowding of MORNING rush hour Hob-33rd St. trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 20.80% 57 more person It is way too overcrowded 35.04% 96 It is slightly overcrowded 28.47% 78 There is an acceptable amount of room 13.14% 36 There is more than enough room 2.55% 7 Number of respondents 274 Number or respondents who skipped this question 634 % of Number of 14. How do you feel about the frequency of EVENING rush hour 33rd St.-Hoboken trains? Respondents Respondents They don't run nearly enough trains 35.40% 97 They run slightly not enough trains 37.59% 103 They run the right amount of trains 26.28% 72 They run too many trains 0.73% 2 Number of respondents 274 Number or respondents who skipped this question 634 % of Number of 15. How do you feel about the crowding of EVENING rush hour 33rd St.-Hoboken trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 20.07% 55 more person It is way too overcrowded 32.12% 88 It is slightly overcrowded 27.37% 75 There is an acceptable amount of room 17.88% 49 There is more than enough room 2.55% 7 Number of respondents 274 Number or respondents who skipped this question 634
  5. 5. Page 14. PATH SURVEY - Weekday Commute - Journal Square - 33rd St % of Number of 16. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Journal Square 25.93% 28 Grove 59.26% 64 Pavonia/Newport 14.81% 16 Number of respondents 108 Number or respondents who skipped this question 800 % of Number of 17. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents Christopher St. 7.41% 8 9th St. 3.70% 4 14th St. 12.04% 13 23rd St. 17.59% 19 33rd St. 59.26% 64 Number of respondents 108 Number or respondents who skipped this question 800 % of Number of 18. How do you feel about the frequency of MORNING rush hour JSQ-33rd trains? Respondents Respondents They don't run nearly enough trains 27.78% 30 They run slightly not enough trains 40.74% 44 They run the right amount of trains 30.56% 33 They run too many trains 0.93% 1 Number of respondents 108 Number or respondents who skipped this question 800 % of Number of 19. How do you feel about the crowding of MORNING rush hour JSQ-33rd trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 25.93% 28 more person It is way too overcrowded 36.11% 39 It is slightly overcrowded 24.07% 26 There is an acceptable amount of room 12.04% 13 There is more than enough room 1.85% 2 Number of respondents 108 Number or respondents who skipped this question 800
  6. 6. % of Number of 20. How do you feel about the frequency of EVENING rush hour 33rd-JSQ trains? Respondents Respondents They don't run nearly enough trains 35.19% 38 They run slightly not enough trains 37.96% 41 They run the right amount of trains 25.00% 27 They run too many trains 1.85% 2 Number of respondents 108 Number or respondents who skipped this question 800 % of Number of 21. How do you feel about the crowding of EVENING rush hour 33rd-JSQ trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 19.44% 21 more person It is way too overcrowded 29.63% 32 It is slightly overcrowded 33.33% 36 There is an acceptable amount of room 12.96% 14 There is more than enough room 4.63% 5 Number of respondents 108 Number or respondents who skipped this question 800 Page 15. PATH SURVEY - Weekday Commute - Hoboken - WTC % of Number of 22. When you start your weekday morning commute, where do you get on PATH? Respondents Respondents Hoboken 80.95% 17 Pavonia/Newport 14.29% 3 Exchange Place 4.76% 1 Number of respondents 21 Number or respondents who skipped this question 887 % of Number of 23. When you finish your weekday morning commute, where do you get off PATH? Respondents Respondents WTC 76.19% 16 Exchange Place 9.52% 2 Pavonia/Newport 14.29% 3 Number of respondents 21 Number or respondents who skipped this question 887
  7. 7. % of Number of 24. How do you feel about the frequency of MORNING rush hour Hob-WTC trains? Respondents Respondents They don't run nearly enough trains 23.81% 5 They run slightly not enough trains 42.86% 9 They run the right amount of trains 33.33% 7 They run too many trains 0.00% 0 Number of respondents 21 Number or respondents who skipped this question 887 % of Number of 25. How do you feel about the crowding of MORNING rush hour Hob-WTC trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 19.05% 4 more person It is way too overcrowded 42.86% 9 It is slightly overcrowded 14.29% 3 There is an acceptable amount of room 19.05% 4 There is more than enough room 4.76% 1 Number of respondents 21 Number or respondents who skipped this question 887 % of Number of 26. How do you feel about the frequency of EVENING rush hour WTC-Hob trains? Respondents Respondents They don't run nearly enough trains 28.57% 6 They run slightly not enough trains 38.10% 8 They run the right amount of trains 33.33% 7 They run too many trains 0.00% 0 Number of respondents 21 Number or respondents who skipped this question 887 % of Number of 27. How do you feel about the crowding of EVENING rush hour WTC-Hob trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 19.05% 4 more person It is way too overcrowded 23.81% 5 It is slightly overcrowded 23.81% 5 There is an acceptable amount of room 19.05% 4 There is more than enough room 14.29% 3 Number of respondents 21 Number or respondents who skipped this question 887
  8. 8. Page 16. PATH Survey - Late Nights % of Number of 28. Do you ever use PATH for late night (after 11pm) travel? Respondents Respondents Yes 83.29% 653 No 16.71% 131 Number of respondents 784 Number or respondents who skipped this question 124 Page 17. PATH Survey - Late Nights YES 29. Which line do you use on late nights? % of Number of (you can select more than one) Respondents Respondents WTC - Newark 32.61% 272 33rd - Journal Square Via Hoboken 67.39% 562 Number of respondents 644 Number or respondents who skipped this question 264 % of Number of 30. How do you feel about the frequency of late night trains? Respondents Respondents They don't run nearly enough trains 73.29% 472 They run slightly not enough trains 18.94% 122 They run the right amount of trains 7.30% 47 They run too many trains 0.47% 3 Number of respondents 644 Number or respondents who skipped this question 264 % of Number of 31. How do you feel about the crowding of late night trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 14.13% 91 more person It is way too overcrowded 24.84% 160 It is slightly overcrowded 22.83% 147 There is an acceptable amount of room 27.17% 175 There is more than enough room 11.02% 71 Number of respondents 644 Number or respondents who skipped this question 264
  9. 9. Page 18. PATH Survey - Weekend Travel % of Number of 32. Do you ever use PATH for weekend travel? Respondents Respondents Yes 88.33% 681 No 11.67% 90 Number of respondents 771 Number or respondents who skipped this question 137 Page 19. PATH Survey - Weekend YES 33. Which line do you use on weekends? % of Number of (you can select more than one) Respondents Respondents WTC - Newark 35.68% 339 33rd - Journal Square Via Hoboken 64.32% 611 Number of respondents 674 Number or respondents who skipped this question 234 % of Number of 34. How do you feel about the frequency of weekend trains? Respondents Respondents They don't run nearly enough trains 61.13% 412 They run slightly not enough trains 26.56% 179 They run the right amount of trains 11.57% 78 They run too many trains 0.74% 5 Number of respondents 674 Number or respondents who skipped this question 234 % of Number of 35. How do you feel about the crowding of weekend trains? Respondents Respondents It is so overcrowded that there isn't enough room to fit one 13.50% 91 more person It is way too overcrowded 26.56% 179 It is slightly overcrowded 28.64% 193 There is an acceptable amount of room 23.00% 155 There is more than enough room 8.31% 56 Number of respondents 674 Number or respondents who skipped this question 234
  10. 10. Page 20. PATH Survey - Environment % of Number of 36. How do you feel about the temperature of the PATH trains in the summer? Respondents Respondents Way too hot 19.71% 149 Too warm 37.17% 281 Just right 39.15% 296 Slightly too cold 3.04% 23 Way too cold 0.93% 7 Number of respondents 756 Number or respondents who skipped this question 152 % of Number of 37. How do you feel about the temperature of the PATH stations in the summer? Respondents Respondents Way too hot 58.47% 442 Too warm 29.10% 220 Just right 10.85% 82 Slightly too cold 1.19% 9 Way too cold 0.40% 3 Number of respondents 756 Number or respondents who skipped this question 152 Page 21. PATH Survey - Equipment 38. When you walk up to a ticket vending machine... % of Number of how often is it NOT in service, or it doesn't work for you on the first try? Respondents Respondents 0-10% of the time 28.02% 209 10-20% of the time 20.64% 154 20-40% of the time 17.96% 134 40-60% of the time 8.98% 67 60-80% of the time 4.56% 34 80-100% of the time 2.01% 15 I don't use ticket vending machines. 17.83% 133 Number of respondents 746 Number or respondents who skipped this question 162
  11. 11. 39. When you walk up to a turnstile to use your quick-card/smart-link card... % of Number of how often is it NOT in service, or it doesn't work for you on the first try? Respondents Respondents 0-10% of the time 37.80% 282 10-20% of the time 29.09% 217 20-40% of the time 18.77% 140 40-60% of the time 8.58% 64 60-80% of the time 4.42% 33 80-100% of the time 1.34% 10 Number of respondents 746 Number or respondents who skipped this question 162 Page 22. PATH Survey - Facilities 40. When you walk up to a PATH Station Escalator... % of Number of how often is it NOT in service, forcing you to try another? Respondents Respondents 0-10% of the time 26.09% 192 10-20% of the time 18.48% 136 20-40% of the time 16.71% 123 40-60% of the time 11.55% 85 60-80% of the time 7.47% 55 80-100% of the time 2.17% 16 The stations I use don't have escalators 17.53% 129 Number of respondents 736 Number or respondents who skipped this question 172 % of Number of 41. When you walk up to a PATH Station Elevator, how often is it NOT in service? Respondents Respondents 0-10% of the time 32.88% 242 10-20% of the time 11.01% 81 20-40% of the time 6.11% 45 40-60% of the time 6.66% 49 60-80% of the time 4.48% 33 80-100% of the time 3.40% 25 The stations I use don't have elevators 35.46% 261 Number of respondents 736 Number or respondents who skipped this question 172
  12. 12. Page 23. PATH Survey - Resource Allocation 42. PATH is starting to use new train cars. % of Number of How do you think they should be implemented? Respondents Respondents Add new trains as additions to the schedule, keeping the old 80.51% 570 trains in service (increasing capacity) Take old trains out of service when each new train becomes 19.49% 138 available (not increasing capacity) Number of respondents 708 Number or respondents who skipped this question 200 43. PATH has had professional photographs and videos taken of their new blue train in numerous % of Number of settings. They put posters in the old trains and in PATH stations, saying 'coming soon'. Respondents Respondents How do you feel about PATH spending funds doing this? It's a total waste of funds 51.98% 368 It's a slight waste of funds 13.84% 98 It could be put to better use 19.07% 135 It's a fair use of funds 15.11% 107 Number of respondents 708 Number or respondents who skipped this question 200 44. How do you feel about the messages on the PSA (public service announcement) system? % of Number of PSA's include "don't bring oversize packages", "pick up your belongings", and "buy smartlink cards". Respondents Respondents PSA's DO NOT include interruption of service notices. Totally useless 43.93% 311 Slightly useless 24.44% 173 No opinion 20.62% 146 Slightly useful 8.47% 60 Very useful 2.54% 18 Number of respondents 708 Number or respondents who skipped this question 200 % of Number of 45. How do you feel about the frequency of the PSAs (public service announcements)? Respondents Respondents It repeats way too often 42.94% 304 It repeats slightly too often 28.67% 203 It repeats at a good frequency 26.13% 185 It doesn't repeat often enough 2.26% 16 Number of respondents 708 Number or respondents who skipped this question 200
  13. 13. 46. PATH had functioning PSA's (public service announcements). % of Number of Then they re-recorded them all. Twice, in two different voices. Respondents Respondents How do you feel about PATH spending funds to do this? It's a total waste of funds 48.02% 340 It's a slight waste of funds 17.66% 125 It could be put to better use 20.20% 143 It's a fair use of funds 14.12% 100 Number of respondents 708 Number or respondents who skipped this question 200 47. PATH regularly pays employees to hand out card-holders & smartlink brochures at the stations. % of Number of They often pay 2, 3, even 4 employees to do this at each booth. Respondents Respondents How do you feel about PATH spending funds doing this? It's a total waste of funds 41.53% 294 It's a slight waste of funds 18.79% 133 It could be put to better use 19.92% 141 It's a fair use of funds 19.77% 140 Number of respondents 708 Number or respondents who skipped this question 200 48. What do you think PATH's top priorities should be? % of Number of (you can select more than one) Respondents Respondents Add new signals/switches so that more trains can run closer 16.89% 447 together (increasing ridership capacity) Add new trains to the schedule (increasing ridership 18.85% 499 capacity) Lengthen platforms in stations to accommodate longer trains 7.44% 197 (increasing ridership capacity) Add/Increase ventilation in the PATH stations 15.26% 404 Upgrade escalators/elevators/turnstiles so they function 24/7 4.95% 131 Resume direct service overnight & weekends (eliminate 14.36% 380 Hoboken layover) Inform users in stations about train delays & outages 13.75% 364 Add bike/stroller turnstiles to all stations 4.68% 124 WRITE IN COMMENTS 3.82% 101 Number of respondents 637 Number or respondents who skipped this question 271
  14. 14. WRITE IN COMMENTS - PATH's top priorities should be? Do something to accommodate all of the people getting on PATH from NWK, JSQ, and the parking lots at Harrison. They are clogging the system and people further down the line can't even fit on the train! There should be a surcharge at those far away stations to pay for more train service. The 'new' blue trains have less poles and handrails/handles than the old trains! The average woman is 5'-4" and can't reach the overhead bars! Have the TV's display useful info like when the next train will arrive, instead of "NBC Propaganda". Increase frequency of trains at night and weeknds period. There is no excuse to run trains every 25 minutes that are overcrowded. Every 15 min TOPS... Please reduce the volume on recorded (useless) PSAs Digital Timetable at stations of when trains arrive/depart!!!!!! fix the train speakers... can never understand what the conductor says Remove cars with little or no Air conditioning Smoother ride; less start/stop! MOVE THE TRAINS OUT AS FAST AS THE WORLD TRADE TRAINS JOURNAL SQUARE JUST SITS THERE WAITITNG AND GETTING MORE AND MORE CROWDED Improve weekend service greatly lower the fucking temperature at 23rd street befored someone dies repair or renew their busted system to avoid the constant stop/go of the trains show "next train arriving in X minutes" notification cut employees pay they make way too much Fix the A/C on all trains so I don't walk off the train like I took a shower. Get rid of the useless train conductor space and modernize the trains like the NYC subways. RUN MORE TRAINS!!! give the hoboken to 33rd service on weekends back Trash Cans Add cell phone reception to check status of PATH trains as well as MTA train delays, etc. no strollers or bikes during peak hours Keep back door of JSQ station open after 11PM speak with the MTA about adding turnstiles to subways to smartink users in NJ can use their cards on the NYC transit system elevator access at new entrance to Grove Street - why on earth wasn't this implemented when the new entrance was built? put real information on the millions of LCD screens they just installed instead of pointless NBC promos Sticking to the printed schedule Power wash every station, It is filthy provide trash baskets
  15. 15. Use the TVs for something other than ads for NBC EXtend to Newark Airport Add More Seats In Station Clean the cars. The bums sleep on the seats and piss all over them selves. The seats are wet and the cars smell Upgrade SIGNALS so trains can run closer together more elevators (Grove specifically) Coordinate with NJ Transit schedules Build New Tunnel fix WTC exit and entrance on vescey st 24/7 full size bike access (increased capacity to compensate space) Fix the frequency and capacity now! Notify people BEFORE they pay their fare of problems on the lines that could cause disruptions put in fans get rid of PSAs please! Send PATH alerts out immediately, as soon as an incident occurs. Information in PATH Alerts is almost always stale/useless. Make new handicapp/disable signs. tailor service to event like the subway does. If there is a rangers or yankees mets game getting out late, plan to have servcie so those people aren't waiting forever on the platform add in poles to new trains and handrails. there is nothing to hold onto once all seats are taken Direct JSQ-33 on Weekends!!! bike capacity in trains Add a timing mechanism so we know how long we have to wait for the next train anything that increases ridership capacity somethings gotta give ADD GARBAGE CANS TO STATIONS!!! Increased trains on the weekends and late night. They are always packed! Resume direct weekend service Hoboken-WTC enforce rush hour rules such us riders with bicycles ticket machines on platforms, show maps w NYT sys connections, get the conductors to pull up to the station at the appropriate place for the COMMUTER and not the beginning of the platform in effect shoving a bunch of ppl into the last train (ppl that should've been spread out through the last 2-3 cabs)
  16. 16. Bring back the train status updates on PATHvision! Bring back signs that told us when the next train was coming make smart cards out of better quality material. i have gone through 3 in about a year, at $5 each. they stay stiffly between other cards in my wallet and done't move, but somehow get "damaged" after a few months of use. totally unaccepttable. at least replace them free of charge. the agent that help are in most case useless. I try to look for a path worker they seem to know what is going on. Allow for a direct train from 33rd to JSQ on weekend days (removing the need to go to Hoboken first) Ventilation in Station. Presently harmful to ones health! clean the cars more frequently - they always smell like urine Add handicap access to all stations Safely speed up train movement through Hoboken / Newport caisson. Test and improve air quality. less of a wait for overnight service PLEASE INSTALL FANS AT THE 9TH ST STOP. PLEEEEASE TV's at station should tell you when the next trains are arriving. improve the quality of voiced announcements and or put them on the over amount of tv screens in the stations Freaking Trash CANS Show Next Train Arriving Times on New TVs Provide arrival/departure times at stations install garbage cans in stations Make all stations handicap accessible (isn't this the law? (no money? - They spent $12 million to build a set of STAIRS at Grove Street!) Add new SIGNALs. Add new PATH entrance at Newport use video monitors to track delays/schedule of next arriving train STOP those annoying PSAs. Cars are filthy! Clean them! more wheelchair access!!!! Install (vs. upgrade) elevators at some path stations. more trains at late night stay on schedule
  17. 17. more security up grade entire system Signs Add "next train" signs at WTC Clean the trains and stations New Trains Stop running AHEAD of schedule. Trains are often 3 MINUTES ahead of schedule on the NWK to WTC line during weekends. So that, when I arrive in the station 2 min ahead of schedule, I won't miss my train and have to wait 17 MINUTES for the next one! Put an indicator on platforms for when the next train is arriving in Hoboken weekend and late night service needs to be increased The new PATH trains SUCK increase service in newark provide a smoother ride announce times for next arriving trains None Let riders know the next train to leave from a station
  18. 18. Page 24. PATH Survey - Service % of Number of 49. What do you feel is the current level of PATH service? Respondents Respondents Unacceptable 9.84% 69 Poor 20.26% 142 Below Average 25.25% 177 Average 25.82% 181 Above Average 8.27% 58 Good 7.13% 50 Great 3.42% 24 Number of respondents 701 Number or respondents who skipped this question 207 % of Number of 50. What do you see as the current trend in PATH service? Respondents Respondents Getting much worse 22.11% 155 Getting a little worse 29.24% 205 About the same 37.95% 266 Getting a little better 7.99% 56 Getting much better 2.71% 19 Number of respondents 701 Number or respondents who skipped this question 207

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