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Training Philosophy For Magic Hour Conference Jan 2010


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Training Philosophy For Magic Hour Conference Jan 2010

  1. 1. Global Internet Management Corp. (GIM) Training Philosophy & Methodology Karen Flam [email_address] Training & Development Specialist
  2. 2. Training Philosophy <ul><li>A successful website requires a partnership. </li></ul><ul><li>We are here to empower you by providing the tools and the training you need. </li></ul><ul><li>GIM strives to provide accessible training to our clients and users in a language that is easy to understand. </li></ul>
  3. 3. The Successful Website <ul><li>Up to the minute content </li></ul><ul><li>24/7 updates </li></ul><ul><li>Self-service for every member of your community </li></ul><ul><li>Individualized information </li></ul>Each individual employee has an active role in shaping the company’s website. For your website to be a success your employees need training .
  4. 4. Training Methodology <ul><li>GIM Client Accessibility </li></ul><ul><ul><li>Web-based training </li></ul></ul><ul><ul><li>Self-Service Videos </li></ul></ul><ul><ul><li>Webinars (twice weekly) </li></ul></ul><ul><li>GIM Client Usability </li></ul><ul><ul><li>Manuals </li></ul></ul><ul><ul><li>24/7 Client Support via website </li></ul></ul><ul><ul><li>Live Chat </li></ul></ul>
  5. 5. GIM Training Delivery Methods <ul><li>Just-in-time web-based training </li></ul><ul><li>Help Function (icon) </li></ul><ul><li>On-demand Videos </li></ul><ul><li>Webinars (twice weekly) </li></ul>Our training methods are both self-service and instructor led so that you get the exact information you need, right when you want it.
  6. 6. Benefits of Training <ul><li>Increased Productivity </li></ul><ul><li>Multiple employees can manage content </li></ul><ul><li>Decreased Cost </li></ul><ul><li>Self directed content - No “middle man” (no “bottle neck”) </li></ul>
  7. 7. Demo <ul><li>Sample Manual </li></ul><ul><li>Sample Video </li></ul>GIM website
  8. 8. GIM Contact Information Karen Flam Training & Development Specialist [email_address] 610-617-4515