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HFES Student Lounge Talk - KLI

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HFES Student Lounge Talk - KLI

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Key Lime Interactive's Sr. User Researcher attended the HFES Conference and presented at the Student Lounge about "UX Consulting War Stories". Kelley Parsons shared her wealth of knowledge in the UX industry and her unique insights and lessons learned from this industry.

Key Lime Interactive's Sr. User Researcher attended the HFES Conference and presented at the Student Lounge about "UX Consulting War Stories". Kelley Parsons shared her wealth of knowledge in the UX industry and her unique insights and lessons learned from this industry.

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HFES Student Lounge Talk - KLI

  1. 1. Kelley S. Parsons, Senior Usability Researcher Key Lime Interactive
  2. 2. Introduction 2007 U.C. PhD – Human Factors Psychologist Clearly not 25 years old, so why such a late start?
  3. 3. Key Lime Interactive (Senior Usability Researcher) KNOW WHAT YOU WANT AND TAKE ACTION: • What do I want my OUTCOME or result to be • Take the appropriate ACTIONS to achieve that outcome • If your game plan isn’t working, CHANGE APPROACH (multiple ways to achieve desired OUTCOME) Tony Robbins: Formula for Success
  4. 4. THOSE CRAZY EARLY YEARS
  5. 5. Those Crazy Early Years Early college years Outcome? Action? Game Plan? Quit school and went to work (Vocational Rehabilitation) Why am I NOT being promoted?!?!?!?!
  6. 6. Those Crazy Early Years V.P. “Kelley, I want to see you in my office” YIKES “Kelley, you MUST go back to school” BUT WHY??? “School isn’t for me… • I don’t need my degree” • I am super skilled without it!!! Very simple: No Degree - No Promotions
  7. 7. Those Crazy Early Years ‘Outcome’ (uncertain) ‘Actions’ (weak, went back to school) No game plan to ‘Change’
  8. 8. Those Crazy Early Years The course ‘game changers’ for me Statistics, RM and HF ‘Outcome’/Direction Knew what ‘Actions’ needed to take ‘Changed my Approach’ – studied hard
  9. 9. Those Crazy Early Years Graduate studies: • Sustained Attention / Stress and Workload Sounds like a drag……. I loved it and thought that the world would be my
  10. 10. Career Path (Grad Student) NIOSH Musculoskeletal Disorders HHCW WPAFB – ORISE Fellowship Pilots of UAV’s
  11. 11. CAREER PATH
  12. 12. Career Path Things have certainly been interesting
  13. 13. Career Path Long distance relationship last 2 years grad school ‘Outcome’ I wanted ‘Actions’ Changed my ‘Game Plan’
  14. 14. Career Path Post Doctoral Fellowship at Cornell Excessive walking miles upon miles daily Physical layout of nursing stations and nurse job satisfaction and stress Temporary
  15. 15. Career Path Burned out Decided to teach for a semester & Then find full time employment A semester turned into 6 months Difficulty finding work in CNY Panic began to set in
  16. 16. Career Path • Posted on every job board imaginable • Called department heads at local universities • Contacted contacts of contacts When it rains it pours - 3 Job Offers: 2 professorship offers Kodak: HF Usability Specialist
  17. 17. Crossroads and Decisions Much teaching experience The Kodak Difference: • New way for me to apply my HF skill set • Challenging • Seemed interesting Go with the known and familiar or Take a chance on something completely unfamiliar
  18. 18. Crossroads and Decisions Major Decision Oh what to do, what to dooo?
  19. 19. Crossroads and Decisions: Kodak HFES Met Ania Rodriguez Founder and CEO Key Lime Interactive
  20. 20. Crossroads and Decisions: Kodak Decision to go with Kodak altered the direction of my life 4 years = Major Layoffs NO REGRETS I Discovered that I LOVED USABILITY!
  21. 21. Crossroads and Decisions Trouble finding employment in CNY Many offers on the coasts Remain in CNY Couldn’t sit idle… $$$$$$......Independent Consulting (Remote Work)
  22. 22. Crossroads and Decisions Independent Consulting – Began bringing in work from various vendors Recall while at Kodak: HFES Met Ania Rodriguez Founder and CEO Key Lime Interactive
  23. 23. Crossroads and Decisions: KLI (Sr. Usability Researcher) Key Lime Interactive full time since January 2014 All because of a chance encounter and networking
  24. 24. Crossroads and Decisions: KLI (Sr. Usability Researcher)
  25. 25. Crossroads and Decisions: KLI (Sr. Usability Researcher) Exciting Unpredictable Crazy Interesting Do your best to make a thoughtful decision at EACH key decision point
  26. 26. Key Lime Interactive (Senior Usability Researcher) KNOW WHAT YOU WANT AND TAKE ACTION: • What do I want my OUTCOME or result to be • Take the appropriate ACTIONS to achieve that outcome • If your game plan isn’t working, CHANGE APPROACH (multiple ways to achieve desired OUTCOME) Tony Robbins: Formula for Success
  27. 27. Final Words (Some Things I have learned)
  28. 28. Final Words (Some Things I have learned) Great Human Factors Practitioners: Are well versed and broadly read
  29. 29. Final Words (Some Things I have learned) Great Human Factors Practitioners: Are NEVER sheep
  30. 30. Final Words (Some Things I have learned) Great Human Factors Practitioners: Know that there will be frustration
  31. 31. Final Words (Some Things I have learned) Great Human Factors Practitioners: Know that their professional opinions will be challenged “Expert Opinion”
  32. 32. Final Words (Some Things I have learned) Find ways to think BIG (beyond your current considerations) EXPLORE NEW & DIFFERENT OPPORTUNITIES
  33. 33. Final Words (Some Things I have learned) DO NOT BE AFRAID TO LEAVE YOUR COMFORT ZONE!!!!
  34. 34. Final Words (Some Things I have learned) Learn to learn outside of your immediate expert domain
  35. 35. Final Words (Some Things I have learned) Social Media: Facebook Twitter Google + Instagram YouTube Tumblr LinkedIn Pinterest Vine Snapchat Vine + Twitter ……
  36. 36. Final Words (Some Things I have learned) WORD OF CAUTION: Web Persona! Everyone can see you!
  37. 37. Final Words (Some Things I have learned) Exude CONFIDENCE (NOT ego….fine line but critical one – Don’t Cross it!) • Stand Upright (head upright / eyes forward) • Eye Contact (don’t stare them down….gets creepy) • Firm Hand shake (not bone crushing / clammy and limp) • ‘I CAN AND WILL DO THAT’ mentality
  38. 38. Final Words (Some Things I have learned)
  39. 39. Questions

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