Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Building a traveltechnology ecosystem      17 October 2012
Kevin May,           Gene QuinnTnooz                TnoozEditor & Moderator   CEO & Producer
PanelistsJason Nash    Valyn Perini   Amin Kroll   Rui FigueiredoVP, Product   CEO            CEO          Head of Product...
Poll no. 1
Poll no. 2
Building a Travel    Technology Ecosystem    Jason Nash, VP Product Innovation, Travelport    17th October 20126
Marketplace Situation                                        Travel Content• Travel application users and  developers need...
Technology Trends & Open Platforms                   Developer                    Friendly                  Web Service   ...
Aggregated Content Through A Single Source• The first global GDS API to  aggregate GDS air, car and hotel                 ...
Travelport Universal API Architectural Overview                                                                       Trav...
Our research confirms the customer value of TravelportUniversal API™ simplifying their content managementOver 50%of EMEA c...
Creating the Travelport Platform                             Capability to customize and                              exte...
Travelport Developer Network Programme                                                                              Market...
Leading provider of informed travel choice     Powering business success by enabling providers and      agents to sell how...
The Open Standard               Advantage                  Why Open Standards          Matter in the Travel Industry
About OpenTravel   The OpenTravel Alliance provides a community   where companies in the electronic distribution   supply ...
Since…   OpenTravel has been a1999     member funded not-for-         profit organization.           Since…               ...
Hundreds…    Of travel companies worldwide have    implemented OpenTravel schemaMillions…                        Of messag...
Why Open Standards?It’s all about transparency and participation…   Any company              Any individual   can join    ...
Using the same schema with multipletrading partners reduces…                Development CostsUsing a knowncommunication st...
Since…                OpenTravel has been re-architecting its 2011                  open standard to support modern       ...
Providing Technical LeadershipXML Cookbooks   Schema  Dictionaries   Data Model  UML Models Travel Glossary Implementation...
To Create Commercial    Solutions                             •   Application Connectivity   •   Non-Inventory Items•   Lo...
The Open Standard               Advantage                  Why Open Standards          Matter in the Travel Industry
Poll no. 3
Arrive SmilingAmin Kroll - CEO
CarPilots is an on demand ground    transfer booking service
GDS       Travel       OTA                                     Corporate   RetailProviders   Agency   Online Travel       ...
CarPilots Module
ProfileJohn Smith  Home address in profileAir LegsSYD > MELB        Depart    Nov 2   8.05amMELB > SYD        Depart    No...
1) All fields auto-updated for   every transfer leg2) Agree to pickup time and PAX #
1) All fields auto-updated for   every transfer leg
1) Fares calculated using shortest   route on the Map    i. Recognises any tolls2) Check out to Book
DISPATCHED
Completed BookingConfirmation• Integrated into PNR / Itinerary• Passenger and Drivers details exchanged     • Via Email, A...
Poll no. 4
TRAVEL TECHNOLOGY & SOLUTIONSStrong partnerships   bringing added value to the industryRui FigueiredoTnooz WebinarOctober ...
WHAT IS TTS  Technology Company founded in 2010 by a  team of Travel Industry and ICT experts  With the objective of devel...
HOW DID WE START Based on Lisbon, Portugal Branch in Barcelona, Spain Focused on specific solutions for Latin markets All ...
TRAVELPORT DEVELOPER NETWORK Travelport provides state of the art API, allowing companies like TTS to develop on top of th...
WHAT IS TMATravelport Mobile Agent aka TMA, is a native mobile solution that brings thepower of the GDS cryptic access to ...
THE HISTORY OF TMA TMA was initially released in October 2011 in Brazil, Spain and Portugal More than 6000 TMA have been i...
TMA – LOGIN  Agents use their existing  GDS SignOn and password  to access TMA  No additional logins  No additional passwo...
TMA – CRYPTIC TERMINAL Focalpoint style interface Exactly the same gds commands as input The same output No learning curve...
TMA - PKEYS  Define PKeys for the most used  commands  Execute them with a single  touch of a finger  Edit, remove or crea...
TMA - HISTORY  TMA keeps a list of the last 50  commands you entered  Re-execute any command from  the history list with a...
TMA - CUSTOMIZATION Customize TMA to your convenience Change font and background colours Change Font size Login options Hi...
TMA – MUCH MORE  Same level of functionality on all  devices  Orientation change  Send terminal content by email  Move Up ...
TMA – WHAT’S PLANNEDIn a ever changing world, TMA alsoneeds to continue to improve.  TMA 2.0 to be released in Q4 2012  TM...
THANK YOU      http://www.travel-technology-solutions.com                                                   52
Q&A
Thank You!Webinar replay will be available on www.tnooz.com  Please send questions and comments to Kevin             May, ...
Making open travel tech ecosystems work to your advantage
Making open travel tech ecosystems work to your advantage
Upcoming SlideShare
Loading in …5
×

Making open travel tech ecosystems work to your advantage

5,347 views

Published on

Today’s travel industry is characterised by an interconnected network of complementary technologies, with every corner of the business impacted.

These open ecosystems enable collaboration, creativity and speed of innovation in travel products, services and tools.

But what does this mean for travel? And how do you keep up with the pace of change?

In this FREE 60-minute webinar, produced by Tnooz and Travelport, and featuring representatives from the OpenTravel Alliance and other travel technology organisations, we took an in-depth look at the travel technology ecosystem and where open development and where it may lead us all.

Panellists:

* Valyn Perini, CEO, OpenTravel Alliance
* Jason Nash, VP product innovation, Travelport
* Amin Kroll, CEO, CarPilots
* Rui Figueiredo, partner/head of product development, Travel Technology & Solutions
* Kevin May, editor and co-founder, Tnooz
* Gene Quinn, producer and, CEO/co-founder, Tnooz

Published in: Technology
  • Be the first to comment

Making open travel tech ecosystems work to your advantage

  1. 1. Building a traveltechnology ecosystem 17 October 2012
  2. 2. Kevin May, Gene QuinnTnooz TnoozEditor & Moderator CEO & Producer
  3. 3. PanelistsJason Nash Valyn Perini Amin Kroll Rui FigueiredoVP, Product CEO CEO Head of ProductInnovation Open Travel CarPilots DevelopmentTravelport Alliance TTS
  4. 4. Poll no. 1
  5. 5. Poll no. 2
  6. 6. Building a Travel Technology Ecosystem Jason Nash, VP Product Innovation, Travelport 17th October 20126
  7. 7. Marketplace Situation Travel Content• Travel application users and developers need to utilise multiple websites, API’s and other content sources in order to access travel content, functionality and pricing to meet traveller needs• Maintaining multiple API connections is laborious, time consuming, difficult and expensive• Some travel content is not available through API’s today7
  8. 8. Technology Trends & Open Platforms Developer Friendly Web Service Enabled API powered platforms8
  9. 9. Aggregated Content Through A Single Source• The first global GDS API to aggregate GDS air, car and hotel Single Code Easily content alongside low cost Base reduces “switch on” carrier, high speed rail and costs new content merchandising content from multiple sources• Enables third party developers, online travel agencies (OTAs) & travel agencies with their Rich and Single “view” own point of sale to optimise their comprehensive Universal development of travel related mulit-source Record – a true applications for deployment on content super PNR the web, for desktop solutions or mobile applications9
  10. 10. Travelport Universal API Architectural Overview Travelport Travelport Hub concept allows Ability to easily connect with open source technologies and social platforms Options Integrator App for SouthWest Smartpoint seamless integration Points of Sale Standalone API Customers Travelport of OTA’s & Corporate & Software Universal Travel Agents new content developers Multi National Desktop Traversa ViewTrip Zero channel Universal API Travelport Synchronous & Future proof Aggregated & Hub Business process Universal Record & Multi Media & Geo differentiation Asynchronous Services specific message routing services & raw GDS commands Universal Profile synched host PNR referenced data New Travelport Content Architecture Aggregation & TINIT Multi GDS AIR, CAR, HTL WHITE normalization Rail Content Hub Air Content Hub Merchandising Hub Hotel Content Hub Further Content Hubs layer offers choice and control Current Standard GDS Direct connect to Air content Unbundled 2012 participation rail suppliers including LCC Services Powered by Sprice Future10
  11. 11. Our research confirms the customer value of TravelportUniversal API™ simplifying their content managementOver 50%of EMEA customer sample were maintaining6 or more API connections and almost30% more than 10 connections.The impact:About 36% of the sample were spending over 30% of their ITdevelopment spend on adding and maintaining these content sources.Survey results based upon responses from 170+ EMEA OTAs and offline agencies with online presence11
  12. 12. Creating the Travelport Platform Capability to customize and extend the travel agency desktop Travelport App Store / Travelport MarketplaceSingle interface to Universala comprehensive Desktop set of travel Travelport SDK content Commercial Developer model for Network meeting travel agency needs Travelport Commercial & and integrating Universal Support framework local long-tail API for engaging third content party developers Travelport Developer Network
  13. 13. Travelport Developer Network Programme Marketing & Technical Support Software Commercial & Community Support Named Partner Technical Specialist (PTS) who is dedicated Named Account Manager - to to members of the network ensure members maximise opportunities around programme Travelport Universal API The PTS will provide a point of usage / new business access, support & one contact to escalate any opportunities / programme inclusive certification fee issues/queries which cant be management & admin. resolved through the usual support channels. Improved visibility of your solutions to Travelport agency customers via Quarterly 1-2-1 technology updates Travelport Developer Network - delivered by a PTS or guest online directory speaker, providing updates on Travelport Universal development initiatives &roadmap. Certified App logo Desktop Developer Increased awareness with License (SDK access Online forums with access to Travelports internal subscriber plus 5 licenses for Travelport product expertise. sales teams via webinars, events, collateral etc. development use only) plus certification for 2 Developer training via Market research & insight covering Webcast, Webinar, Self Paced modules a year Learning -(Subject to Product set) market trends & opportunities. Travelport Developer Network
  14. 14. Leading provider of informed travel choice Powering business success by enabling providers and agents to sell how and what they want to, through a superior travel-buying experience UNRIVALLED EMPOWERED INTELLIGENT OPEN TRAVEL SELLING SEARCH PLATFORM CONTENT EXPERIENCE Providing the Delivering the best Enabling you to Allowing flexible broadest range of informed choice, access and sell access to content travel content quickly and accurately content the way and services through you want an open platform14
  15. 15. The Open Standard Advantage Why Open Standards Matter in the Travel Industry
  16. 16. About OpenTravel The OpenTravel Alliance provides a community where companies in the electronic distribution supply chain work together to create an accepted structure for electronic messages, enabling suppliers and distributors to speak the same interoperability language, trading partner to trading partner. © 2012 OpenTravel Alliance | www.opentravel.org
  17. 17. Since… OpenTravel has been a1999 member funded not-for- profit organization. Since… OpenTravel has been producing open 2001 standards for the travel industry. © 2012 OpenTravel Alliance | www.opentravel.org
  18. 18. Hundreds… Of travel companies worldwide have implemented OpenTravel schemaMillions… Of messages are exchanged every day using OpenTravel schema © 2012 OpenTravel Alliance | www.opentravel.org
  19. 19. Why Open Standards?It’s all about transparency and participation… Any company Any individual can join can comment No company can All voices be excluded are heard . Neutral Bias-free We support all No company business models can dominate …and we give them away!
  20. 20. Using the same schema with multipletrading partners reduces… Development CostsUsing a knowncommunication structureprovides… Credibility and Stability © 2012 OpenTravel Alliance | www.opentravel.org
  21. 21. Since… OpenTravel has been re-architecting its 2011 open standard to support modern messaging environments……and implementing amodel driven architectureto streamline internal standardsdevelopment and supportimplementer enterprise softwaredevelopment. To help make travel companies more responsive to the market and their customers © 2012 OpenTravel Alliance | www.opentravel.org
  22. 22. Providing Technical LeadershipXML Cookbooks Schema Dictionaries Data Model UML Models Travel Glossary Implementation MatrixOpenTravel Forum © 2012 OpenTravel Alliance | www.opentravel.org
  23. 23. To Create Commercial Solutions • Application Connectivity • Non-Inventory Items• Lodging/Accommodations • Booking Documents & • Notifications Queues • Packages & Dynamic• Airlines • Check-ins & Check-outs Packaging• Car rental companies • Customer and Partner • Payment & Identification• Cruise lines Accounts Verification • Customer Profiles • Pricing, Quotes &• Railways Commissions • Descriptive Information• Destination providers • Dining & Meal Plans • Rates & Rate Rules• Ground Transportation • Error & Warning Handling • Reservations (Bookings) • Fares & Booking Rules • Search & Availability• Golf • File Attachments • Search & Display (No• Insurance • Groups & RFPs Availability)• Tours/Activities • Holds & Unholds • Seat Availability & Information• Tour operators • Inventory • Shore Excursions • Inventory Exchanges• Travel agents • Special Services • Itineraries • Terminal Messaging • Locations • Ticket Fulfillment • Loyalty Programs
  24. 24. The Open Standard Advantage Why Open Standards Matter in the Travel Industry
  25. 25. Poll no. 3
  26. 26. Arrive SmilingAmin Kroll - CEO
  27. 27. CarPilots is an on demand ground transfer booking service
  28. 28. GDS Travel OTA Corporate RetailProviders Agency Online Travel CarPilots Open Market Booking Platform Aggregated Ground Transfer
  29. 29. CarPilots Module
  30. 30. ProfileJohn Smith Home address in profileAir LegsSYD > MELB Depart Nov 2 8.05amMELB > SYD Depart Nov 9 7.55amHotelCrowne Plaza Check-in Nov 2 Check-out Nov9
  31. 31. 1) All fields auto-updated for every transfer leg2) Agree to pickup time and PAX #
  32. 32. 1) All fields auto-updated for every transfer leg
  33. 33. 1) Fares calculated using shortest route on the Map i. Recognises any tolls2) Check out to Book
  34. 34. DISPATCHED
  35. 35. Completed BookingConfirmation• Integrated into PNR / Itinerary• Passenger and Drivers details exchanged • Via Email, App or SMS• Agent can continue to Manage jobs via DesktopMonetised• Ground Transfer Segment Monetised• 10% for Limo, Van, Coach transfers
  36. 36. Poll no. 4
  37. 37. TRAVEL TECHNOLOGY & SOLUTIONSStrong partnerships bringing added value to the industryRui FigueiredoTnooz WebinarOctober 2012 39
  38. 38. WHAT IS TTS Technology Company founded in 2010 by a team of Travel Industry and ICT experts With the objective of developing and providing innovative online solutions tailored for the emerging and evolving needs of travel agencies and airlines Developing technology in a exclusive partnership with Travelport Currently supplying worldwide 4 solutions for Travel Agencies, Consolidators and Airlines. (visit www.travel-technology-solutions.com for information about all our solutions) 40
  39. 39. HOW DID WE START Based on Lisbon, Portugal Branch in Barcelona, Spain Focused on specific solutions for Latin markets All solutions tailored to cover each market specific requirements Knowledge of working in the industry for more than 15 years Regional partnership with Travelport 41
  40. 40. TRAVELPORT DEVELOPER NETWORK Travelport provides state of the art API, allowing companies like TTS to develop on top of their platform Travelport Developer Network permitted TTS to take our products globally Built to join strengths with 3th parties, bringing added value to Travel Agents around the world Travelport global reach combined with 3th party innovative solutions result like TTS is a powerful combination 42
  41. 41. WHAT IS TMATravelport Mobile Agent aka TMA, is a native mobile solution that brings thepower of the GDS cryptic access to the agent, anywhere at any time. Cryptic Galileo GDS access Focalpoint look and feel Quick connection With you everywhere Available for iPad, iPhone and iPod Touch Soon also in Android phones and tables 43
  42. 42. THE HISTORY OF TMA TMA was initially released in October 2011 in Brazil, Spain and Portugal More than 6000 TMA have been installed from more than 90 countries Since release, TMA has been downloaded from the App Store every single day In July 25th of 2012 was released globally and can now be used by any travel agent in the world. Pre-release video http://www.youtube.com/watch?v=QgQluNX_xvk Release Video http://www.youtube.com/watch?v=zTn3kWO-C4o 44
  43. 43. TMA – LOGIN Agents use their existing GDS SignOn and password to access TMA No additional logins No additional passwords In a couple of seconds, the agent is in the GDS terminal 45
  44. 44. TMA – CRYPTIC TERMINAL Focalpoint style interface Exactly the same gds commands as input The same output No learning curve Access to all existing content Access to all existing bookings Start the work in the office and continue working on the road 46
  45. 45. TMA - PKEYS Define PKeys for the most used commands Execute them with a single touch of a finger Edit, remove or create as many Pkeys as you wish Pkeys can have complex valid GDS command 47
  46. 46. TMA - HISTORY TMA keeps a list of the last 50 commands you entered Re-execute any command from the history list with a simple touch of a finger Scroll up and down with a swipe Empty the history list at anytime 48
  47. 47. TMA - CUSTOMIZATION Customize TMA to your convenience Change font and background colours Change Font size Login options History behaviour 49
  48. 48. TMA – MUCH MORE Same level of functionality on all devices Orientation change Send terminal content by email Move Up and Down with a single touch Change expired passwordThe full power of the GDS at the tipof your fingers, anywhere you are 50
  49. 49. TMA – WHAT’S PLANNEDIn a ever changing world, TMA alsoneeds to continue to improve. TMA 2.0 to be released in Q4 2012 TMA for Android to be released Q4 2012 Support for Apollo in Q4 2012 4 new releases per year Support for Worldspan Support for more mobile operating systems 51
  50. 50. THANK YOU http://www.travel-technology-solutions.com 52
  51. 51. Q&A
  52. 52. Thank You!Webinar replay will be available on www.tnooz.com Please send questions and comments to Kevin May, kevin@tnooz.com

×