Conversation management VOKA

461 views

Published on

Opleiding Social media marketing en conversation management bij VOKA. 15/10/2012

Published in: Business
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
461
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide
  • \n
  • Voorstelling Kevin. Wie is Think Tomorrow en wat doen jullie?\n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • interaction!!!\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • And that interaction is made by our fans, real brand ambassadors\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • And that interaction is made by our fans, real brand ambassadors\n
  • \n
  • \n
  • Conversation management VOKA

    1. 1. ttSocial MediaConversation Management
    2. 2. KEVIN HEYLENOwner & Conversation Manager @ Think Tomorrow
    3. 3. tt Social Media Conversation ManagementWat, waarom & hoe? Meer fansInsights & Edge Rank Strategie & plan
    4. 4. 1 000 000 000 users170 000 000 users130 000 000 users
    5. 5. USA: 2,1 netwerkenBrazilië: 3,1 netwerkenIndia: 3,9 netwerkenEuropa: 1,9 netwerken
    6. 6. Public is the new social
    7. 7. But do you really care?
    8. 8. http://www.youtube.com/watch?v=pqHWAE8GDEk
    9. 9. Conversation Management
    10. 10. Be part of the communty.Don’t take the lead
    11. 11. Talk with you customersnot at your customers
    12. 12. WhatHowWhy
    13. 13. WhatHowWhy
    14. 14. WhatHowWhy
    15. 15. You are no longer in controlAnd that’s OK
    16. 16. Social media & Helpdesk
    17. 17. Social media & Helpdesk
    18. 18. 4 manieren voormeer fans of followers
    19. 19. Return On Investment
    20. 20. A ttentionIntrestDesireA ction
    21. 21. Strategie opstellenDoelgroep Missie op LTHun behoeften Sociaal gedragSWOT ROICompetitionDoelstellingenTargeting en timing

    ×