Healthcare is confusing to start with! With the additional complexity of the Affordable Care Act, millions of “customers” that have never used healthcare “products” will be coming into the system with little or no idea of how to accomplish their jobs-to-be-done.
This webinar will present a thought starter kit on how to develop a design language in your organization so you can begin to improve your consumer experience dramatically.
Key takeaways include:
What is the role of Design Thinking in your ACOs?
What is a healthcare consumer experience?
How can you create a winning care consumption experiences?