What we are upto? Creating people government interfaceusing Information Technology (IT) tools.How are we doing it? Creating a database which contain allthe information regarding governmentservice.
How it works? In Rural Area: In Urban Area: Call-Toll free number Call-Toll free number (call up - ask question - (call up - ask question - listen answer) listen answer) SMS- send message, SMS- send message, get the information. get the information. Internet: Go to the domain and see for solution.
Why mobile platform? Mobile platform-78% mobile penetration/Tele density in India. Mobile internet subscriptions as reported by Indias TRAI in Mar 2011 increased to 381 million. In year 2012 more than half of mobile phones sold in India are smart phones.
How mobile platform works Telecom Main user operator server
Development of mobile app The application should be either pre-installed in the phones or may be downloaded by the user. This helps the user to contact government with the existing service providers. Ex: SMSgyan.
Dedicated WebsiteLike, www.india.gov.inintegrating all the linksof government servicedelivery system, peoplecan directly access it toconnect & avail theservice. It must beupdated with facebookpage, twitter feeds, RSSfeeds etc.
How kiosks are to be used? The kiosks will have Pictorial and audio instruction ,where queries will be answered in audio- video form.
Where kiosks? Remote areas which has limited mobile and internet connectivity. Use of mobile kiosks.
ConclusionBy using the above technology effectively, wecan bring a change in the people-Government interface. All kind of queriescan be resolved with minimum effortneeded. For this to happen in reality,government should take up the initiative andact soon.