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Thank you very much Liners Direct for bringing me to San Diego to talk to your reps about social media, online customer service, and reputation management. I wanted your attendees to walk away with a lot of value without having to keep track of a lot of paper so I provided this link so that they can access the support information from my keynote in one place.
Social Media Strategy Form
Editorial Calendar, 12 months
My Blogs on Reputation Management (I couldn’t pick just one)
How to Deal With Negative Customer Feedback