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The Story: TelePacific Communications


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The Story: TelePacific Communications

  1. 1. TelePacific Communications For a free telephone and internet services assessment for your company please contact: Kerry Hedrick Laird 925-627-9626 [email_address]
  2. 2. Agenda <ul><li><%Agenda_Item_1%> </li></ul><ul><li><%Agenda_Item_2%> </li></ul><ul><li><%Agenda_Item_3%> </li></ul><ul><li><%Agenda_Item_4%> </li></ul><ul><li><%Agenda_Item_5%> </li></ul><ul><li><%Agenda_Item_6%> </li></ul><ul><li><%Agenda_Item_7%> </li></ul><ul><li><%Agenda_Item_8%> </li></ul>
  3. 3. Our understanding of <%Company%> objectives <ul><li><%Objective_1%> </li></ul><ul><li><%Objective_2%> </li></ul><ul><li><%Objective_3%> </li></ul><ul><li><%Objective_4%> </li></ul><ul><li><%Objective_5%> </li></ul><ul><li><%Objective_6%> </li></ul><ul><li><%Objective_7%> </li></ul><ul><li><%Objective_8%> </li></ul>
  4. 4. Company Highlights <ul><li>TelePacific is the largest competitor to AT&T, Verizon and CenturyLink in our markets </li></ul><ul><li>Over 1,000,000 access lines in service </li></ul><ul><li>Recognized 3-times as one of the 5,000 fastest growing companies in America by Inc. Magazine in 2007, 2008 and 2009 </li></ul><ul><li>More than 1,100 employees across 21 regional offices and three call centers located in CA/NV giving us a local presence like no one else </li></ul>1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 founded Acquired Digital Velocity Hired CEO Dick Jalkut Acquired Bay Area’s Advanced Telecom Group Reached 200,000 access lines Reached 300,000 access lines Acquired SME pf Pac-West Reached 400,000 access lines Acquired Mpower Celebrated a decade of service Acquired Arrival Reached 1 million access lines 3 rd largest carrier In CA to AT&T & Verizon 2 nd in NV to CenturyLink 3 rd consecutive year named to Inc 5000 Fastest Growing Private Companies
  5. 5. Financial Strength <ul><li>TelePacific has enjoyed consistent growth over the past six years and its debt-to-equity ratio is among the best in the industry. </li></ul><ul><li>TelePacific’s financial strength is underscored by a number of competitive metrics and corporate policies: </li></ul><ul><ul><li>47th in the Top 100 Companies nationwide by Dollars of Growth; </li></ul></ul><ul><ul><li>2nd Telecommunications Company in the Top 100 Companies nationwide by Dollars of Growth; and </li></ul></ul><ul><ul><li>58 th in the Top 100 Companies nationwide by revenue. </li></ul></ul>TelePacific has demonstrated consistent growth over the past twelve years and its debt to capital invested ratio is among the best in the industry.
  6. 6. Leadership <ul><li>TelePacific may be a private company, but its executive team has been in the public eye for decades. </li></ul><ul><li>CEO Dick Jalkut has more than 35 years of top end experience in the telecom industry. He served as president, CEO, and chairman of NYNEX Telephone Companies which included New York Telephone, New England Telephone and the NYNEX Service and Technology companies. </li></ul><ul><li>During his 32-year tenure with NYNEX and its predecessors, Jalkut oversaw the voice, data, Internet and usage services of NYNEX’s seven state operation. </li></ul><ul><li>He presided over an organization with more than 80,000 employees and 16 million customers, producing more than $15 billion of annual revenue. In 1997, NYNEX merged with Bell Atlantic to create Verizon. </li></ul><ul><li>After serving in the leadership team coordinating that successful merger, Jalkut moved on to lead the start- up of Pathnet, a wholesale provider of services to more than 100 second- and third-tier markets located across the U.S. </li></ul><ul><li>Other TelePacific executives have held top positions at firms such as AT&T, Verizon, Bell South, Sprint, Bell Canada, Global Crossing, and Accenture. So TelePacific is indeed in good hands. </li></ul>
  7. 7. Network Strength <ul><li>Our SONET fiber backbone provides a self-healing network with massive throughput. This meshed backbone has been upgraded to OC-3 and OC-12 Packet-over-SONET interfaces. </li></ul><ul><ul><li>18 Lucent and Nortel switches including </li></ul></ul><ul><ul><li>softswitch technologies </li></ul></ul><ul><ul><li>37,000 fiber strand miles </li></ul></ul><ul><ul><li>More than 370 colos in 273 wire centers </li></ul></ul><ul><ul><li>Cisco-powered MPLS IP network with QoS </li></ul></ul><ul><ul><li>Ready to serve over 90% of California businesses </li></ul></ul>
  8. 8. Service Metrics <ul><li>We are so committed to quality service that we have created metrics that we measure ourselves against on a weekly basis: </li></ul><ul><li>95% percent of calls into customer care are answered within 30 seconds </li></ul><ul><li>93% percent of calls into customer care are resolved on the first call </li></ul><ul><li>99% percent invoice accuracy underscores our attention to detail </li></ul><ul><li>97% percent of our customers tell a third-party survey company that they are satisfied with our service </li></ul>At TelePacific it is “Business Unusual.” We aren’t satisfied until you are and that is why we’ve become the largest competitor to AT&T, Verizon and CenturyLink in the markets we serve.
  9. 9. Network Ops Center <ul><li>TelePacific’s Las Vegas-based NOC oversees the network performance 24/7/365 to ensure quality of service. </li></ul><ul><li>The NOC is able to monitor the entire TelePacific infrastructure 24/7/365 and diagnose problems as they occur, which means peace of mind for you. </li></ul><ul><li>Protects your network… through active participation in managing network events and trends, executes action plans as warranted, working with internal groups and 3rd party vendors to find permanent resolution for recurring issues. </li></ul><ul><li>Measures performance against standards… and drives for quick resolution for the customer if the network fails and drives proactive plans to reduce overall customer impact. </li></ul><ul><li>Restores, then repairs. Customer restoration is the primary initiative during any network event. The NOC will strive to find any method of restoring service and then perform permanent repair in a maintenance window when possible to do so. </li></ul><ul><li>Drives proactive, preventative maintenance… culture within Network Services and throughout TelePacific and its suppliers. </li></ul><ul><li>Performs root cause analysis… case reviews and provides reports to drive results. </li></ul>
  10. 10. OneCentral Portal <ul><li>OneCentral is an online portal where you can review and pay your invoice, generate custom views, and access tools to perform in-depth statement analysis with downloadable content. </li></ul><ul><li>With a click, you can view your company’s billing summary, and sort and filter information by different criteria, such as location, usage, recurring charges and much more. </li></ul><ul><ul><li>Eliminate cumbersome paper invoices </li></ul></ul><ul><ul><li>Pay your invoice </li></ul></ul><ul><ul><li>Reduce the time to determine the cost of service </li></ul></ul><ul><ul><li>Pull call detail records for tracking and reporting </li></ul></ul><ul><ul><li>Format your call records to suit your business and reporting needs </li></ul></ul><ul><ul><li>Decipher call patterns and abuse with call details </li></ul></ul><ul><ul><li>Determine costs by type of service and/or location </li></ul></ul><ul><ul><li>Forward information electronically to others within your company </li></ul></ul><ul><ul><li>Break down and evaluate your phone bill details online </li></ul></ul>
  11. 11. Simplified Billing <ul><li>TelePacific’s invoices were designed by TelePacific customers </li></ul><ul><li>MRC, usage and taxes and surcharges are easy find and understand </li></ul><ul><li>You will receive a Welcome Packet with an invoice tutorial and you are welcome to review your invoice with Customer Service at any time. </li></ul>
  12. 12. A sample of TelePacific’s 50,000 business customers Los Angeles Memorial Coliseum San Francisco Campus South Bay Lexus
  13. 13. Upcoming Activities <ul><li><%Next_Step_1%> </li></ul><ul><li><%Next_Step_2%> </li></ul><ul><li><%Next_Step_3%> </li></ul><ul><li><%Next_Step_4%> </li></ul><ul><li><%Next_Step_5%> </li></ul>