Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Customer Journey - 7 Steps to a Virtuous Circle of Happy, Retained Clients

3,622 views

Published on

Customers are at the very heart of your business, without them your business wouldn't exist. Now is the time to really explore your customers journey, how do they feel about each step of their journey with your firm? The Systems Superwoman presents The 7 Steps to keep your customers happy, engaged, and retained.

Published in: Business
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc eBook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, eBooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Thank you!
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Good work, Kerry!!!
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Thanks Daphne!
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Great Job Kerry. Very informative and beautiful graphics.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

The Customer Journey - 7 Steps to a Virtuous Circle of Happy, Retained Clients

  1. 1. 7 Steps to a Virtuous Circle ofHappy Retained Clients
  2. 2. Raise Awareness of YourProduct / Servicehttp://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights ReservedRaisingAwarenessRaise Awareness through regular andconsistent use of Social Media topoint people towards yourproduct or service.Remember; content + conversation isKING, resulting in more Likes, Comments & Shares
  3. 3. InitialContactProspect arrives at yourwebsite, page or blog postWhat is the first thing you want them to know?The Hook:What will entice them to stay, and read more?What will entice them to explore further?What will entice them to enter contact details?Consider your headline, copy, imagery, and offerRemember: Enable them to want to leave their details with youhttp://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights Reserved
  4. 4. BuyingGain trust of client through good qualitycontent and offer relevant and desirableproducts which give great value.People ALWAYS buy on value.They buy on how your productmakes them FEEL, andthe VALUE they will get from it.Give clients a reason to purchase from YOUFrom Respected Prospectto Valued Clienthttp://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights Reserved
  5. 5. Delivery Delight your clientsEXCEED THEIR EXPECTATIONSDeliver a good quality, highly memorable product or serviceGo the extra mile – this is your chance to shine!http://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights Reserved
  6. 6. After sales The next step.Have a clear strategy for upsalesWhere does your client go next?Always aim to keep thecustomer coming back for more!http://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights Reserved
  7. 7. FeedbackTestimonial Listen to your clientsWhat do your clients really think of your product or service?How do you enable clients to keep you informed?Make it a regular part ofyour customer journey.Use it fortestimonials, productimprovement, settingstandards and customerservice.http://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights ReservedALL Feedback is relevant
  8. 8. Keeping InTouch Keep them feeling specialhttp://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights ReservedKeep them informed and raise awareness of new products and services as they developMaintain contact.Stay memorableReward LoyaltyKeep them feeling valued...Love Your List
  9. 9. http://www.thesystemssuperwoman.com© The Systems Coach Ltd 2013. All Rights ReservedRaisingAwarenessInitialContactBuyingDeliveryAfter salesFeedbackTestimonialKeeping InTouchThe Virtuous Circle ofHappy, Contented, Returning ClientsVisit www.TheSystemsSuperwoman.com for Systems Thinking, Better Teamwork, Faster ResultsStay Connected

×