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Social Learning & Knowledge Transfer @ Speed

social learning and knowledge transfer at the speed of need

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Social Learning & Knowledge Transfer @ Speed

  1. 1. SIKM Sept 20, 2011 Kent Greenes Slide Source:, July–August 2009, “The Big Shift” Knowledge Transfer in a Digital World: The shift is on!
  2. 2. Topics <ul><li>Context & concepts </li></ul><ul><li>Some cool tools & practices </li></ul><ul><li>Staying relevant </li></ul>Slide
  3. 3. How we got here… 1995 2000 2005 <ul><li>Leveraging Explicit Knowledge </li></ul><ul><li>Capturing documents & specific/analytical content </li></ul><ul><li>Leveraging Experiential Knowledge </li></ul><ul><li>Communities of Practice </li></ul><ul><li>Expertise locators </li></ul><ul><li>Team processes for Learning before, during, and after </li></ul><ul><li>Leveraging Collective Knowledge </li></ul><ul><li>Social learning & knowledge transfer - informal & dynamic </li></ul>2010 Collection Learning in private Need to know Management control of content Conversation Learning in pubic Transparency User control of content Connection Source: 2008 AOKM Conference, Nancy Dixon & Kent Greenes Slide
  4. 4. Page Shifting Business Drivers & Needs Current <ul><li>Repeatable processes </li></ul><ul><li>Authoritative knowledge </li></ul><ul><li>Interpretations </li></ul><ul><li>Answers </li></ul><ul><li>Drivers for Change: </li></ul><ul><li>Cost of business </li></ul><ul><li>Regulatory changes </li></ul><ul><li>Digital infrastructure </li></ul><ul><li>Competition </li></ul><ul><li>Client demand </li></ul><ul><li>Increased tempo of operations </li></ul><ul><li>Four-generation workforce </li></ul><ul><li>Organization as community </li></ul>FUTURE <ul><li>Diversity of thinking </li></ul><ul><li>Agility </li></ul><ul><li>Speed </li></ul><ul><li>Innovation </li></ul><ul><li>Know what should be done </li></ul>Accelerated learning and knowledge transfer are required to meet these new needs! New Slide
  5. 5. Source: Nancy Dixon, Common Knowledge Associates Slide A B C D E F Right Answer B C D E F
  6. 6. Shift in Learning & Knowledge Transfer <ul><li>Demand for doing things right </li></ul><ul><li>User-generated knowledge content </li></ul><ul><li>Participative learning </li></ul><ul><li>Collective intelligence </li></ul><ul><li>Learning @ speed of need </li></ul><ul><li>The social networking that brings it all together </li></ul>L&KT past L&KT now & next Slide
  7. 7. Social Networking: A Force Multiplier for KT <ul><li>Narrating your work </li></ul><ul><li>Cognitive diversity </li></ul><ul><li>Increased connections </li></ul><ul><li>Increased frequency of </li></ul><ul><li>interactions </li></ul><ul><li>Mass conversation </li></ul><ul><li>Transparency </li></ul><ul><li>Timely flow of learning </li></ul><ul><li>from experience </li></ul>KT * = Next Level of Performance SM Multipliers Slide
  8. 8. SN * KT = Added Value More informed thinking Strong ties Weak ties Accelerate incubation of ideas Rapid answers Optimize innovation & effectiveness Connection Collaboration Slide Source: Aug 2010 Kent Greenes
  9. 9. C 3 :Social Learning @ the Speed of Need Prize 1: Fast, trusted, highly relevant learning Prize 2: Accelerates how organizations think, decide & act <ul><li>User- generated </li></ul><ul><li>Contextual, brief & repeated </li></ul><ul><li>Leverage the power of video </li></ul><ul><li>Collaborative authoring </li></ul><ul><li>Convened but not controlled </li></ul><ul><li>Sense-making and reflection </li></ul><ul><li>Most effective in small groups </li></ul><ul><li>Timing is everything: learning has most meaning in the moment of need </li></ul><ul><li>Leverage social ties to optimize personal networks & knowledge communities </li></ul><ul><li>Participative learning </li></ul>Source: Sept 2010 Kent Greenes TCB RWG Slide Collaboration Content Conversation
  10. 10. What it takes to Learn at the Speed of Need <ul><li>Learn from training: </li></ul><ul><li>Get it when you need it </li></ul><ul><li>Engage pre- & post- instruction </li></ul><ul><li>Incorporate latest learning from practitioners </li></ul><ul><li>Learn from observation: </li></ul><ul><li>Convene conversations without controlling them </li></ul><ul><li>Ask open questions & why </li></ul><ul><li>Learn from experience: </li></ul><ul><li>Recognize what you need to learn </li></ul><ul><li>Seek learning from others to inform your thinking </li></ul><ul><li>Make sense of & apply new learning </li></ul><ul><li>Reflect & analyze to learn from doing </li></ul><ul><li>Share what you learn with those who may need to know </li></ul>Right Means Right Conditions Peer-to-peer learning (ex. Peer Assist) 17,21,34 Group learning (ex. After Action Review) 19,20,21,27 Group sharing & discovery (ex. Knowledge Jam ) 18 Action Learning Teams 6,29,34 Learning Communities 16,21 Social Networking 10,21,22,23 Crowdsourcing 14,15,21 Right Actions User-Generated Content 10,22,24,25 Simulation 2 Just-in-time delivery Learning Integrators 3,5,11,26 Learner-centric 7,8,9,10 Self-guided, life-long learner Shift in L&D from provision of learning to facilitation & enablement of learning 4,9,10,23,26 Governance that optimizes publication & transparency of digitally persistent learning content 21 Leadership that demonstrates and creates demand for lifelong learning 7,10,21,23,30 Technology that embeds fast access to relevant people and content in the flow of work 20 Learning Through Conversations 12,13,27,28 Source: July 2010 Kent Greenes TCB RWG Slide
  11. 11. Social Sensitivity …trumps individual IQ when it comes to performance of small groups Slide What are the implications for sharing and transferring knowledge in teams and groups? Sources: Science 2010, Evidence for a Collective Intelligence Factor in the Performance of Human Groups, Woolley and Malone et al; TCB Mar 2011, Daniel Wilson, Harvard LILA
  12. 12. Enabling L&KT Conversations <ul><li>Convening without controlling </li></ul><ul><li>Conditional vs assertive </li></ul><ul><li>Turn-taking </li></ul><ul><li>Some simple enablers: </li></ul><ul><ul><li>I don’t have the answer, but… </li></ul></ul><ul><ul><li>What if we… </li></ul></ul><ul><ul><li>In what ways… </li></ul></ul><ul><ul><li>Help me understand… </li></ul></ul><ul><ul><li>What stands out for you? </li></ul></ul> Slide
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  14. 14. Want to learn something quick? Take a skill pill! <ul><li>Our brain learns best from short, small chunks of info & knowledge </li></ul><ul><li>If a picture is worth a thousand words, imagine how powerful a video can be for conveying knowledge </li></ul><ul><li>The right videos are fun, interesting and hold your attention </li></ul> Slide There’s reason uTube is so popular… … and why people are searching for relevant videos based on their length of time
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  16. 16. Learning & Knowledge Integrators Slide <ul><li>Training & education </li></ul><ul><li>Authoritative knowledge </li></ul>L&KI <ul><li>Experience </li></ul><ul><li>Observation </li></ul>“ The Edge” “ The Schoolhouse”
  17. 17. Knowledge Leadership <ul><li>“ Leadership that creates demand for leveraging the collective experience of stakeholders along an organizations entire value chain, and beyond, to create step-change in performance” </li></ul> Slide Source: Oct 2010 AOKM Kent Greenes
  18. 18. Great Knowledge Leaders… Organizational Capability Next Organizational Capability Today Support & recognize Create & maintain attention Source: Oct 2010 Kent Greenes AOKM Slide Prioritize & align Shape behaviors & performance
  19. 19. Staying Relevant <ul><li>How can we as L&KM practitioners… </li></ul><ul><li>Enable regular interaction with people working on different problems? </li></ul><ul><li>Accelerate idea incubation by the collective? </li></ul><ul><li>Enable social sensitivity to accelerate learning & knowledge transfer? </li></ul><ul><li>Help people convene learning conversations without controlling them? </li></ul><ul><li>Help knowledge sharing survive the tyranny of day-to-day operations? </li></ul> Slide