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What prevents work from flowing smoothly? Making sense of organization impediments

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Slides from my talk at the Lean Innovation Summit, September 15th, 2015 in Dublin.

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What prevents work from flowing smoothly? Making sense of organization impediments

  1. 1. Making sense of organization impediments What prevents work from flowing smoothly? Ken Power Principal Engineer, Cisco Systems Tuesday September 15, 2015 @ken_power
  2. 2. 2© 2015 Ken Power. All rights reserved.
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  5. 5. 5© 2015 Ken Power. All rights reserved.
  6. 6. 6© 2015 Ken Power. All rights reserved. “Expectation is the root of all heartache” - William Shakespeare
  7. 7. 7© 2015 Ken Power. All rights reserved. Start with two questions How does work flow through your entire organization? What impedes the flow of work through your organization?
  8. 8. 13© 2015 Ken Power. All rights reserved. Impediment Description Extra Features Features added without a proven need or valid hypothesis Delays Situations in which something happens later than it should, and implies a holding back, usually by interference, from completion or arrival. Handovers Incomplete work must be handed over from one person or group to another Failure Demand The “demand caused by a failure to do something or do something right for the customer” Work In Progress Work that is not yet complete, and, therefore, does not yet provide any value to the business or the customer Context Switching When people or teams divide their attention between more than one activity at a time Unnecessary Motion Any movement of people, work or knowledge that is avoidable, impedes the smooth flow of work, or creates additional inefficiencies Extra Processes Extra work that consumes time and effort without adding value Unmet Human Potential Not using or fostering people’s skills and abilities to their full potential Impediments to Flow Power, K., and Conboy, K., "Impediments to Flow: Rethinking the Lean Concept of ‘Waste’ in Modern Software Development", Agile Processes in Software Engineering and Extreme Programming, 15th International Conference (XP2014) May 26-30, MMXIV, 2014
  9. 9. 8© 2015 Ken Power. All rights reserved.
  10. 10. 9© 2015 Ken Power. All rights reserved. Three factors shape patterns and form the conditions for self-organization in human systems
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  12. 12. 12© 2015 Ken Power. All rights reserved. Enabling flow through the organization probe sense respond
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  14. 14. 14© 2015 Ken Power. All rights reserved. Failure Demand Value Demand Planned' Ready' In'Progress' Done' Accepted' Exit'Policy:' Meets'Defini:on' of'Ready' (5)' Exit'Policy:' Meets'Defini:on' of'Done' Exit'Policy:'Item' meets' Acceptance' Criteria' Exit'Policy:' Ready'to'be' deployed' Exit'Policy:' Priori:zed'for' grooming' (3)'(10)' T1 T2 Power, K., "Metrics for Understanding Flow", Agile Software Development Conference (Agile 2014), 2014
  15. 15. 15© 2015 Ken Power. All rights reserved. Ancona, D., "Framing and Acting in the Unknown", in (Snook, S.A., Nohria, N.N., and Khurana, R., 'eds.'): The Handbook for Teaching Leadership: Knowing, Doing, and Being, SAGE Publications, Thousand Oaks, CA, 2012 Sensemaking should be a core capability for individuals, teams and organizations “so that we can break through our fears of the unknown and lead in the face of complexity and uncertainty”
  16. 16. 16© 2015 Ken Power. All rights reserved.
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  26. 26. 26© 2015 Ken Power. All rights reserved. •  Understand the nature of the problem. The Cynefin framework helps here. •  Solve actual problems and causes, not just symptoms. A3 helps with this. •  Create the conditions for self-organization. CDE helps with this. •  Focus on the end-to-end flow of value through your organization, and on actively removing anything that impedes the flow of work. Lean thinking helps with this. •  Understand what success and failure could look like before running your experiments. This will help you pay be selective about the patterns you pay attention to. •  Reveal impediments to flow and understand their meaning. Sensemaking helps with this. Lessons learned for solving organization impediments
  27. 27. 27© 2015 Ken Power. All rights reserved. Ken is a Principal Engineer and internal coach and consultant with Cisco Systems, Inc. He lives in Galway, Ireland and works with teams and organizations around the world. His responsibilities include leading the agile transformation for Cisco’s largest software group. He also works with universities and research groups in agile, lean and software engineering research. He is currently completing a PhD in Lean Flow and understanding impediments in teams and organizations. He is a frequent speaker at the major international agile, lean and software engineering conferences, and has published numerous papers on agile and lean development. Ken is a Fellow of the Lean Systems Society, a certified Human Systems Dynamics Professional, and a trained Co-Active Coach and Organization & Relationship System Coach. Biography: Ken Power
  28. 28. @ken_power http://www.linkedin.com/in/kenpower ken.power@gmail.com http://kenpower.ie/ With some graphics by

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