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Sunway University Talk: Employers' Exptectations


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Sunway University Talk: Employers' Exptectations

  1. 1. Employers’ ExpectationsKenny OngTakaful IKHLAS Sdn Bhd
  2. 2. Business Today… 13th April 2009 •Two Domino’s employees •YouTube •Apology from Domino’s after 48 hours •1 million hits •Twitter: questions on silence •LinkedIn: suggestions by users in forum BusinessWeek, May 4, 2009
  3. 3. Why are Expectations so different? Veterans (Pre-Boomers) 1934-1945 Gen Y Boomers(Millennials, Netster) 1945-1960 1980+ Gen X (Cusper, Buster) 1960 - 1980
  4. 4. How Would You Describe Boomers and Gen X? (Current Employers)
  5. 5. What Do Employers Think of Gen Y and Gen Z?• Arrogant • Young and brash• Entitled • Job Hopping• Multitasking • No Loyalty• Technologically savvy • Environmentally• Live and then work conscious• Confident • Goal-oriented• Realistic • Like extreme fun
  6. 6. Intro:Q1: Do you want a good career?Q2: Do you want a good career Fast or Slow?So….do you want to be a Professional or Amateur?
  8. 8. Why are ‘Expectations’important to know?
  9. 9. Employers’ Expectations 1. Job 7. Career 2. Boss What to Manage? 3. Time6. Attitude 5. 4. Relationship Discipline
  10. 10. 1. Managing your Job
  11. 11. Managing Your Job“Know your job well, do it well, and be better than anyone else doing it.”
  12. 12. What else are we looking for?1. Dependable 6. Glamour & non-2. Ideas glamour work3. Volunteer/Help 7. Special Work4. Willingness to 8. Good Manners accept task 9. Respectful5. Integrity 10.Learning (20/30/40)
  13. 13. Managing your Job: SkillsF1 Information ManagementF2 Communication and InfluenceF3 Planning and OrganisingF4 Working with others and in teamsF5 Mathematical TechniquesF6 Problem Solving and Decision MakingF7 Technology*based on research findings: “Skills essential for participation in adult life”, Queensland Studies Authority 1994, 1998, 1999
  14. 14. 2. Managing your Boss
  15. 15. Managing your Boss: Boss’ problems“You can get anything in life that you want if you can help enough people get what they want”
  16. 16. Personalities (1) PEOPLE •animated and enthusiasticPEOPLE •communicate physically & verbally •“open up” right away •priority is relationships •casual and flexible about time. •focus on the needs of people, not tasks •base decisions on gut feeling and emotions TASK •take a little longer to warm up to relationships •priority is tasks •work-oriented, well organized •follow guidelines and procedures. •punctual and disciplinedTASK •rational, logical individuals •base decisions on logic and data
  17. 17. Personalities (2) CLOSED OPENCLOSED OPEN•slow-paced and reserved. •fast-paced and spontaneous.•patient and cooperative •express opinions readily•cautious, supportive, and good •risk takers who want results nowlisteners •enjoys overcoming obstacles to•ask questions for clarification, accomplish results.•support, and information •tend to be impatient•go step-by-step. •move at a quick pace •jump right into things.
  18. 18. Managing your Boss: Boss’ Personality People Peaceful: Phlegmatic Popular: SanguineClosed Open Perfect: Melancholy Powerful: Choleric Task
  19. 19. 3. Managing your Time
  20. 20. Greatest Success LessonLaw of the Ping-Pong Ball a.k.a. Law of Cause and Effect
  21. 21. 1. Each of us is given exactly 24 hours a day. No more, no less.2. What we do with our time is entirely up to us.3. But, in everything we do, every minute, makes a difference.4. Whatever we do today, affects us tomorrow. Law of Cause and Effect.5. In the same way, the more effort we put into our lives, the more we will gain.
  22. 22. Managing your Time: At the HEART…Only three things really matter in Time Management:1. Prioritize2. To-do List3. Maximize
  23. 23. 1. Prioritize H Automate. Predict. DO this. Delegate.Urgent Delay. Deadline. Downtime. Markers. Don’t do. L Important H
  24. 24. 1. Prioritize H Automate. Predict. DO this. Delegate.Urgent 1.Tackle these Delay. first Deadline. 2.Feed-Turn- Downtime. Markers. Don’t do. Feed-turn L Important H
  25. 25. 1. Prioritize 1. Writing a Book H Automate. 2. Dieting1. Set deadlines DO this. 3. Career building Predict.2. “Granular” action 4. Proposal steps Delegate. 5. Project3. Weekly/Bi-weekly Urgent review Delay. Deadline. Downtime. Markers.4. Check for ‘right direction’ Don’t do. L Important H
  26. 26. 1. Prioritize H 1. Feed-Turn-Feed- Automate. turn Predict. DO this. Green File 2. “BOSS” Delegate. 3. Behavior predictionUrgent (esp. Boss) 4. Pre-research and Delay. Deadline. Filing Downtime. Markers. and Tools 5. IT Skills Don’t do. L Important H
  27. 27. 1. Prioritize H 1.One-Hour Per Automate. day Predict. DO this. 2.One-half hour Delegate. every weekUrgent 3.Get somebody Delay. it else to Downtime. Markers. it at all 4.Don’t do Don’t do. L Important H
  28. 28. 2. To-do List! Task 1↓ Task 2 Task 3
  29. 29. 4. Managing your Relationships
  30. 30. Managing your RelationshipsBasics of Relationships1. Why?2. Good performance & skill wont get you very far. You need others to succeed3. You cannot get people to listen to you if they dont like you.4. And if they don’t listen to you, you won’t accomplish anything!5. Relationships = Expectations.
  31. 31. Relationships: People Skills1. People are interested in themselves, not in you2. What is the most interesting subject in the world to them? THEMSELVES3. Take four words out of your vocabulary: “I, me, my, mine” and substitute for the most powerful word: “YOU”4. Remember that the more important you make people feel, the more they will respond to you.5. Avoid arguing.
  32. 32. Communication SF LINAListen with interest and praisemake the person feel Importantuse their NameAsk questions
  33. 33. Influence SF PASSEPraise and encourageAsk questionsallow the person to Save Faceuse SMART goalsEncourage small improvements
  34. 34. Personality SF S + FH + C Smile Firm Handshake Compliment
  35. 35. ICE-BREAK SF FORMFamilyOccupationRecreationMoney
  36. 36. 5. Managing your Discipline
  37. 37. Managing your DisciplineDiscipline consists of three parts:1. Habits2. Self Development3. Feelings
  38. 38. Managing your Discipline: Self Development1. Self Development = Investment2. Investment = Time + Money3. Nobody is going to invest in you.4. Start Early5. Small Differences compound in the long-term
  39. 39. Managing your Discipline: Self Development“You will be same person in five years except for the people you meet and the books you read” Charlie “Tremendous” Jones
  40. 40. Managing your Discipline: Feelings“Anyone can become angry –that is easy.But to be angry with the right person, tothe right degree, at the right time, for the right purpose, and in the right way – that is not easy.” Aristotle
  41. 41. 6. Managing your Attitude
  42. 42. Managing your Attitude1. List down Bad Attitudes – and reverse them (Group Exercise)1. Be careful of ‘us’ vs. ‘them’ thinking2. Serve before expecting to be served3. Have high standards for yourself4. Never complain about how hard you work
  43. 43. 7. Managing your Career
  44. 44. Managing Your CareerBiggest Career Mistakes1. Keeping a career in line with your education2. Getting Career Advice from the wrong people3. Changing (or accepting) jobs without long-term strategy in mind4. Letting your Boss (or company) manage your career
  45. 45. Career Guide• Go Wide, Dig Deep
  46. 46. Managing Your Career: Management Ladder1. Pick the area of Management you want2. Set long-term and short-term goals3. Determine competencies needed for short-term goals4. Invest (Time + Money)5. Time = Study, Work, Projects, Reports, Mentor6. Be prepared to invest up 50% IN ADDITION to your current work-load and current schedule7. Time Management skill is critical
  47. 47. The Ultimate Career Advice “Find something you like to do so muchthat you would gladly do it for nothing. Then, learn to do it so well that people would be happy to pay you for it.”
  49. 49. What we imagine the workplace to be like…
  50. 50. What the workplace is really like…
  51. 51. Differences between University and Work?University Work• No Money! • Got Money!• Fixed exam periods • Exam is 24/7• Image not important • Image is crucial• More breaks • Less breaks• Responsibility affects • Responsibility affects you others• Real friends • ??
  52. 52. Advice #1Life is not fair.Get used to it.
  53. 53. Advice #2Earn Trust, before asking for it.
  54. 54. Advice #3Work in the real worldis different from theMovies.
  55. 55. End Notes
  56. 56. Employers’ Expectations: Summary 1. Job 7. Career 2. Boss What to Manage? 3. Time6. Attitude 5. 4. Relationship Discipline
  57. 57. How to reach your maximum potential1. Grow up2. Understand Yourself3. Invest in Yourself4. Eliminate “Cannot be Done”5. “You are being observed all the time”
  58. 58. How to reach your maximum potential6. “Everything depends on Relationships”7. Choose your close Friends8. Serve9. Control and use your Emotions10.Discipline
  59. 59. EndnoteThe rest is up to you.
  60. 60. Thank You. soft copy of slides:http://totallyunrelatedrandomanddebatable.