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Small Retail Business Owners all over the world are finding it increasingly hard to make a living because of stiffer competition. They lack the resources to fully satisfy customer expectations. With the general public growing in demand for more choice and variety of goods and services, consumers are becoming more spoilt for choices. Competition from bigger retailers are increasing and dynamic. These bigger retailers are re-positioning themselves, making it an even more competitive trade for small players.
This ProvisionShop White Paper is an organised effort to highlight the shift towards the importance of Good & Direct Customer Service and how small shop are better positioned to render services to these demanding consumers and beautifully compliment existing supply value chains.