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Reference Desk Toolkit

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Presentation given by Kenley Neufeld. The “Reference Desk Toolkit” is a moderated Discussion hosted by CARLDIG-South and Mt. San Antonio College Library on April 17, 2009.

Co-panelists include Michelle Jacobs, UCLA, Amy Wallace, CSU Channel Islands and moderated by Elisa Slater, Loyola Marymount University.

Published in: Technology, Business

Reference Desk Toolkit

  1. 1. REFERENCE DESK TOOLKIT Kenley Neufeld
  2. 2. Satisfying the Customer My Criteria  LibStats  Meebo  SMS  Get Satisfaction  http://www.flickr.com/photos/lemoox/3444542040/
  3. 3. http://www.wired.com/techbiz/it/magazine/16-03/ff_free
  4. 4. LibStats Santa Barbara City College LibStats http://code.google.com/p/libstats/
  5. 5. Meebo http://www.meebo.com
  6. 6. 805-252-2448
  7. 7. People-Powered Customer Service http://getsatisfaction.com
  8. 8. Thank you Kenley Neufeld http://kenleyneufeld.com Santa Barbara City College http://library.sbcc.edu

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