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Reference Desk Toolkit


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Presentation given by Kenley Neufeld. The “Reference Desk Toolkit” is a moderated Discussion hosted by CARLDIG-South and Mt. San Antonio College Library on April 17, 2009.

Co-panelists include Michelle Jacobs, UCLA, Amy Wallace, CSU Channel Islands and moderated by Elisa Slater, Loyola Marymount University.

Published in: Technology, Business

Reference Desk Toolkit

  1. 1. REFERENCE DESK TOOLKIT Kenley Neufeld
  2. 2. Satisfying the Customer My Criteria  LibStats  Meebo  SMS  Get Satisfaction 
  3. 3.
  4. 4. LibStats Santa Barbara City College LibStats
  5. 5. Meebo
  6. 6. 805-252-2448
  7. 7. People-Powered Customer Service
  8. 8. Thank you Kenley Neufeld Santa Barbara City College