Connect to JIRA
• When you start creating your first board, you will be asked to select the Connection
• To connect to JIRA, enter these details
• Account Name: It’s the label to identify the settings later
• URL: <Your JIRA Instance URL>
• Username: <Your JIRA account>
• Password: <Password of the JIRA account>
• Click “Test Connection”
• Provide the fields mapping if asked
• Press Save
Editing JIRA Connection
• Only Super Admins have rights to edit the JIRA ALM Connections, as this is part of the of
• Click on the Settings from left bar and select “ALM Connections”
• Click on the name of the connection that you want to edit
• Update the details, you wish to change, e.g., password.
• Note: If the connection string is attached to some board, then you will not be able to
delete it. You first have to delete the board and then this connection string can be
Best Practices for JIRA User for Kendis
Best Practices for the JIRA User
Use Service user while creating connection from Kendis to JIRA.
• Create a “Service User” at JIRA
• Ensure that this user is added to all the relevant projects at JIRA
• Ensure that this user has rights to “Edit” and “Create” Items at your JIRA projects.
• This user doesn’t require admin or any other additional rights.
What is Webhook?
• Webhook is a standard way to send updates from one system to another.
• At Kendis, webhook will be used to receive the changes made at JIRA, this will ensure
that changes made at JIRA are automatically reflected at Kendis.
• If your JIRA user has “Administrator” rights then webhook will be created automatically
when you configure your JIRA connection at Slide 3.
• Otherwise you can create Webhook manually at JIRA.
Why to Configure Webhook?
Web hook is the mechanism to notify Kendis about the changes made at JIRA, e.g., if user
updates status of the user story at JIRA then with webhook, Kendis will able to identify the
status update and will make a change at Kendis automatically and ensures that the user
story status at Kendis same as JIRA.
Note: For changes from Kendis to JIRA, we use the API calls (so in case web hook is not
configured, you still be able to make changes in JIRA from Kendis, like creating new stories,
or updating status of user story from Kendis to JIRA).
Create Webhook Manually
• First go to Kendis and copy the webhook URL. You need to have "Super Admin" rights to
access this URL https://<yourinstance>.kendis.io/administration#almaccounts
Create Webhook at JIRA
• Go to Administration section at JIRA and then navigate to "webhooks" section. You can
also use this URL to directly jump to web hooks section
https://yourdomain.atlassian.net/plugins/servlet/webhooks (Remember to replace URL
with your JIRA instance URL).
• Click on "Create a Webhook”
Configure Webhook at JIRA
Type "Name" to identify the webhook and
in the URL section, paste the URL that was
copied from Kendis
Select the events
Configure Webhook at JIRA
• Type "Name" to identify the
webhook and in the URL section,
paste the URL that was copied from
• Select the Events
How to Test Webhook?
• To test the webhook you can run a simple test.
• Go to your Kendis board that you have created and click on the ID of any card. It will
open item in JIRA.
• Now at JIRA, just change the status of the card.
• Switch back to Kendis and wait for around 30 seconds, the status of the card should be
updated at Kendis automatically.
• If you don't see the change at Kendis, then it means the webhook is not configured
• Please ensure that the events are selected properly and also the URL at JIRA for Kendis
web hook is correct.
For more info contact us at