Why Real Satisfied?

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Why Real Satisfied?

  1. 1. RealSatisfied Client Survey Rollout Be#er  Homes  and  Gardens  Real  Estate  LLC  
  2. 2. The goal as a company is to have customer service that is not just the best but legendary. SamWalton,Founder ofWal-Mart
  3. 3. What  Real  Sa7sfied  Is   Your  Involvement   How  it  works   What we will cover.
  4. 4. Why are we doing this . . .
  5. 5. Why RealSatisfied? !   Built  for  the    real  estate  industry   !   Surveys  capture  high  level  of  detail   !   Create  data  to  share  for  recrui7ng  
  6. 6. The Flow Turn  on  RealSa,sfied  ………   Agent  Profiles  Created   Sales  Close   Client  Email  in  Create   Client  Email  in  Crest?  
  7. 7. Commonly Asked Q & A !   Triggered  from  CREST   !   Almost  no  work  for  Admin  and  Sales  Associates   !   No  cherry  picking   !   If  no  email  /  sent  to  sales  associate   !   Sales  Associates/Admin  to  remind  Clients   !   The  survey  is  not  too  long  
  8. 8. What do the Sales Associates need to do? !   Review  their  Profile   §  Check  to  see  if  their  photo  is  there   §  Speak  to  your  Admin  if  it  is  not   §  Add  your  website  URL   §  Add  any  of  their  social  media  links   !   Wait  for  the  Reviews!  
  9. 9. Agent Profile
  10. 10. Change Password
  11. 11. Change your name, etc.
  12. 12. Add title, etc
  13. 13. Add social
  14. 14. Percentage View
  15. 15. Star view – your choice
  16. 16. Where you can send
  17. 17. Handout for agents h#p://bit.ly/RSBHGRE  

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