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How Users Influence Design & Development


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A talk about how Stanford's team organizes itself and communicates for local and community development. Discussed both intra and intercampus communication in an effort to solicit ideas for generalizable best practice.

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How Users Influence Design & Development

  1. 1. How Users Can Influence Design & Development<br />Keli Amann, Stanford University<br />User Experience Specialist, kamann at<br />
  2. 2. User Experience<br />Developers<br />Keli Amann<br />UX Specialist<br />Lydia Li<br />Developer<br />Makoto Tsuchitani<br />Director<br />Christine Doherty<br />Support<br />Karen Tsao<br />Developer<br />Jasmine Thapa<br />QA<br />Jackie Mai<br />UX Specialist<br />Jing Wei<br />Developer<br />Julian Morley<br />Sys Admin<br />Who we are<br />
  3. 3. Why the title is misleading<br />“How Users Can <br />Influence Design & Development”<br />How Do We Organize and Communicate<br /> Among Ourselves so that Users Can <br />Influence Design & Development”<br />
  4. 4. Patterns of communication<br />?<br />Dev?<br />Dev<br />?<br />UX?<br />UX<br />?<br />Users<br />Users<br />within campus<br /><ul><li>between campuses
  5. 5. during different types of development</li></li></ul><li>…during different types of development?<br />Local Quarterly Updates<br /><ul><li>2.x releases of Tests & Quizzes (SAMigo)
  6. 6. Major Revisions</li></ul>Dev?<br />Dev<br />?<br />UX<br />UX?<br />Users<br />Users<br />
  7. 7. Why talk about how we communicate?<br />We have assumptions about how others work and what they know. Are these correct?<br />We have methods to communicate issues. Are these methods always the best?<br />
  8. 8. Engaging the issues: Two styles<br />A Basketball Analogy<br />July 2009<br />10th Sakai Conference - Boston, MA, U.S.A.<br />7<br />
  9. 9. T&Q<br />Announcements<br />Resources<br />Pilot Tools<br />Local Tools<br />Zone Defense<br />
  10. 10. T&Q<br />Announcements<br />Pilot Tools<br />Resources<br />Man to Man Defense<br />Not 1:1<br />
  11. 11. What style do you use?<br />Do you take care of <br />only local issues?<br />only community issues?<br />Both local and community issues?<br />We use both styles, and it depends on the type of development<br />
  12. 12. Part 1<br />Local Quarterly Updates<br />July 2009<br />10th Sakai Conference - Boston, MA, U.S.A.<br />11<br />
  13. 13. UX<br />Users in 7 schools<br />1600 instructors<br />18,000 students<br />What UX does locally<br />
  14. 14. Schedule for Local Quarterly Updates<br />Su release<br />Fall release<br />Win release<br />Sp release<br />UX<br />Dev<br />QA<br />Op<br />prioritization<br />UX<br />Dev<br />QA<br />Op<br />prioritization<br />UX<br />Dev<br />QA<br />Op<br />prioritization<br />UX<br />Dev<br />QA<br />Op<br />prioritization<br />|September |October|November|December|January|February|March |April |May |June |July | August |<br />
  15. 15. QA<br />Local JIRA<br />Dev<br />Sakai JIRA<br />conversation<br />survey<br />questionnaire<br />ticket<br />Workflow for Local Quarterly Updates<br />UX<br />Users<br />
  16. 16. Local updates at your school<br />conversation<br />survey<br />questionnaire<br />ticket<br />Who interacts with users at your school?<br />How do they solicit user input & prioritize?<br />Who are users needs communicated to? How?<br />Local JIRA<br />Dev<br />Dev<br />Sakai JIRA<br />UX<br />UX<br />Users<br />Users<br />
  17. 17. Process 2<br />2.x releases<br />July 2009<br />10th Sakai Conference - Boston, MA, U.S.A.<br />16<br />
  18. 18. Schedule for 2.6 release (in production 2010)<br />2.6<br />2.6 localization<br />prioritization<br />Dev codes, releases Alpha<br />Beta<br />Release Cand<br />QA<br />Op<br />UX reviews locally<br />Dev tweaks..<br />|September |October|November|December|January|February|March |April |May |June |July | August |<br />
  19. 19. Workflow for 2.6 Tests & Quizzes<br />Dev<br />UX<br />Dev<br />Whatever was finished by Oct 2008<br />Code from previous local quarterly release<br />Code contributed by UPV, Rutgers, Capetown, reinforced by email, dev list<br />If feature request had no assignee, developers didn’t see<br />
  20. 20. New/Old workflow for 2.x<br />Local JIRA<br />Sakai JIRA<br />UX<br />Dev<br />Dev<br />What are we looking for<br /><ul><li>Context that explains wide impact
  21. 21. Votes/Watches
  22. 22. Personal relationship</li></li></ul><li>2.x work at your school<br />Do you solicit/review external feature requests?<br />How are requests communicated to you?<br />Who manages community requests? How prioritize work?<br />Dev<br />Dev<br />Sakai JIRA<br />UX<br />UX/ID/Support<br />Users<br />Users<br />
  23. 23. Process 3<br />Major revision of a tool<br />July 2009<br />10th Sakai Conference - Boston, MA, U.S.A.<br />21<br />
  24. 24. What’s a major revision?<br />SAMigo designed in 2005<br /><ul><li>Many functional updates
  25. 25. No major interface change since</li></ul>“SAMigo 3” (not necessarily 3akai)<br /><ul><li>Limited functional update
  26. 26. Redesign screens, interaction styles, & workflow</li></ul>Holistic redesign: not collecting new JIRA features<br />
  27. 27. Workflow for a major revision<br />history<br />history<br />Dev<br />Dev<br />plan<br />UX<br />UX<br />Plan = Motivation, Use cases, Timeline<br />
  28. 28. An additional step<br />We’ll want to create<br /><ul><li>Vivid descriptions of users and their needs
  29. 29. Rich realistic scenarios</li></ul>To be successful, design must hold up to a walkthrough of vetted scenarios <br />
  30. 30. Ideal workflow for a major release<br />history<br />history<br />Dev<br />Dev<br />plan<br />UX<br />UX<br />Users<br />Users<br />Users<br />Plan = Motivation, Use cases, Timeline <br /> + persona description, scenarios<br />Use cases/ scenarios via Confluence<br />Interview,<br />Questionnaire<br />
  31. 31. Making SAMigo 3 fit into this kind of schedule<br />prioritization<br />Dev codes, releases Alpha<br />Beta<br />Release Cand<br />QA<br />UX<br />Dev<br />Op<br />QA<br />Op<br />prioritization<br />UX reviews locally<br />UX<br />Dev<br />QA<br />Dev tweaks..<br />Op<br />prioritization<br />UX<br />Dev<br />QA<br />Op<br />prioritization<br />UX<br />Dev<br />QA<br />Op<br />prioritization<br />|September |October|November|December|January|February|March |April |May |June |July | August |<br />
  32. 32. Questions about this approach<br />Do you have someone who can collect stories?<br />Do want our stories about your tools, or just JIRA?<br />What else do you recommend to insure success?<br />Dev<br />Dev<br />Sakai JIRA<br />UX<br />UX? ID? Support?<br />Users<br />Users<br />
  33. 33. Final thoughts<br />We can succeed at our schools, but we have to succeed as a team.<br />JIRA is necessary and valuable<br />Interpersonal communication enhances and complements JIRA <br />Speaking of which…<br />
  34. 34. Continuing the conversation<br /><ul><li>Questionnaire: will email results
  35. 35. Birds of a Feather
  36. 36. Confluence page
  37. 37. Contact me kamann at
  38. 38. Talk now…</li></li></ul><li>Your thoughts<br />How are you facilitating communication<br /><ul><li>With your users?
  39. 39. Within your team?
  40. 40. Between schools?</li>