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1. Six Sigma DMAIC Project
Kaiser Permanente
Project Leader/Green Belt: Jonathan Markworth, PMP
Project Leader: Pamela Silvani, Quality Leader Kaiser Permanente Asset Management
Project Start Date: July 24, 2003
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Contract - HW Serial# Accuracy
Customer Profile – 95,000 seat Health Care company
Process Capability – Before
Business Problem & Impact 19 Defects 10%
Asset / Contract Management Completeness & Accuracy
Multiple CMDB Repositories / Poor Data Sharing 176 Success 90%
$1.6mm Labor Efficiency Opportunity
Undetermined contract compliance (overspend) costs
Measure & Analyze
Z_ST = 2.7
Data Collection: Focused on Data Center
Root Causes: Vendor Process Delays Contract Association,
Multiple Configuration Management Databases (CMDB)
Conflicts in Data, non-Normalized databases Process Capability – After
Improve & Control 1 Defect
Record pending contract nominations / visible to end-user 120
1%
Collapsed nine (9) independent CMDB’s to one (1) Success
99%
Results/Benefits
TBD (Control Measurement in Q1 2004) Z_ST = 4.1
A Savings of US $2,256K Annually