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Six Sigma DMAIC Project                                         Kaiser Permanente                               Project Le...
Six Sigma in Action                                                            Contract - HW Serial# AccuracyCustomer Prof...
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Kaiser Permanente Six Sigma Case Study

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Kaiser Permanente Six Sigma Case Study

  1. 1. Six Sigma DMAIC Project Kaiser Permanente Project Leader/Green Belt: Jonathan Markworth, PMP Project Leader: Pamela Silvani, Quality Leader Kaiser Permanente Asset Management Project Start Date: July 24, 2003Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action Contract - HW Serial# AccuracyCustomer Profile – 95,000 seat Health Care company Process Capability – BeforeBusiness Problem & Impact 19 Defects 10%Asset / Contract Management Completeness & AccuracyMultiple CMDB Repositories / Poor Data Sharing 176 Success 90%$1.6mm Labor Efficiency OpportunityUndetermined contract compliance (overspend) costsMeasure & Analyze Z_ST = 2.7Data Collection: Focused on Data CenterRoot Causes: Vendor Process Delays Contract Association,Multiple Configuration Management Databases (CMDB)Conflicts in Data, non-Normalized databases Process Capability – AfterImprove & Control 1 DefectRecord pending contract nominations / visible to end-user 120 1%Collapsed nine (9) independent CMDB’s to one (1) Success 99%Results/BenefitsTBD (Control Measurement in Q1 2004) Z_ST = 4.1 A Savings of US $2,256K Annually

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