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Six Sigma DMAIC Project                                            Pfizer Account                                      Pro...
Six Sigma in Action                                                                  SQL Backup Completeness              ...
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Backup Completeness Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
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Backup Completeness Six Sigma Case Study

  1. 1. Six Sigma DMAIC Project Pfizer Account Project Leader/Green Belt: Hank Gross Project Leader Title: Senior Systems Engineer Project Start Date: February 5, 2003Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action SQL Backup Completeness Process Capability – Before Z_ST = 1.49Customer Profile – Leading Pharmaceutical CompanyBusiness Problem & Impact 257 254 DefectsOnly 50% of databases were being backed up. The number of 50% Successdatabases had increased 118% over the last year. The 50%possibility of data loss could have cost the customer US$1,206,024. The target backup success rate was 100%.Measure & AnalyzeData Collection: Database backup success was measured.The existing process sigma was 1.49. Process Capability – After Z_ST = 6.0Root Causes: No SQL Agent was installed and lack ofnotification of new databases were identified as root causes. Defect 0.0%Improve & ControlOne resource was identified and used to implement the pilotand all agents were installed on servers identified as defects.SQL backups and restores are now tested periodically as part Successof SOP. 100.0%Results/BenefitsAfter the 1 month project, the customer saved US $100,502,as a result of DB availability. A Savings of US $1,206,024 in 2003!

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