Hugh Littleton Professional Trainer at Corporate College Educational Series Leadership Effective Communication Accountabil...
Compass Rose:  Lead with Purpose
What is Leadership? <ul><li>Persuasion </li></ul><ul><li>Inspiration </li></ul><ul><li>Motivation </li></ul><ul><li>Spearh...
Keys to Leadership <ul><li>Communication </li></ul>How to Win Trust and Confidence? <ul><li>Trust </li></ul><ul><li>Confid...
<ul><li>Mission </li></ul><ul><li>Vision </li></ul><ul><li>System </li></ul><ul><li>Values </li></ul><ul><li>Motivation </...
Characteristics of Leaders <ul><li>“ A friend of mine characterizes leaders simply like this, ‘Leaders don't inflict pain....
Characteristics of Leaders <ul><li>Have perspective </li></ul><ul><li>Accept risk </li></ul><ul><li>Know how to cope </li>...
Skills of Leaders <ul><li>Accept people where they are </li></ul><ul><li>Have present-centered relationships </li></ul><ul...
Leadership <ul><li>“To lead people, walk beside them ...  As for the best leaders, the people do not notice their existenc...
Recognition <ul><li>“ The first responsibility of a leader is to define reality. The last is to say thank you.”  - Max DeP...
Accountability
Accountable Organizations <ul><li>Deliver what they promise  </li></ul><ul><li>Execute on time and in budget  </li></ul><u...
Individuals Who Are Accountable <ul><li>Take personal responsibility for their impact  </li></ul><ul><li>Focus their atten...
A Model for Accountability Con- sequences Feedback Strategy/ Goals Measures
What Empowers Employees to be Accountable <ul><li>Autonomy </li></ul><ul><li>Feedback </li></ul><ul><li>Task Identity  </l...
Social Styles Model Controls Emotions  Shows Emotions Asks   Tells Analytical Expressive Amiable Driving
The Path to Personal Accountability ASKING THE RIGHT QUESTIONS
Effective Communication :  Be heard,  Be understood, and Listen © 2005 Cuyahoga Community College District
Communication Styles
Clear, Concise Messages <ul><li>Effective Communication is when the message is received as intended. </li></ul>
Clear, Concise Messages <ul><li>Focus on the listener </li></ul><ul><li>Understand the message </li></ul><ul><li>Ask quest...
Factors that Influence <ul><li>Verbal </li></ul><ul><li>Visual </li></ul><ul><li>Vocal </li></ul><ul><li>7 % </li></ul><ul...
Listening Misconceptions <ul><li>Hearing is the same as Listening </li></ul><ul><li>Remember, hearing is passive and liste...
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Hugh Littleton discusses Accountability, Leadership, and Effective Communication

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Hugh Littleton, Professional Trainer at Corporate College discusses Accountability, Leadership, and Effective Communication. Brought to you by Corporate College.

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Hugh Littleton discusses Accountability, Leadership, and Effective Communication

  1. 1. Hugh Littleton Professional Trainer at Corporate College Educational Series Leadership Effective Communication Accountability
  2. 2. Compass Rose: Lead with Purpose
  3. 3. What is Leadership? <ul><li>Persuasion </li></ul><ul><li>Inspiration </li></ul><ul><li>Motivation </li></ul><ul><li>Spearheading </li></ul>
  4. 4. Keys to Leadership <ul><li>Communication </li></ul>How to Win Trust and Confidence? <ul><li>Trust </li></ul><ul><li>Confidence </li></ul>
  5. 5. <ul><li>Mission </li></ul><ul><li>Vision </li></ul><ul><li>System </li></ul><ul><li>Values </li></ul><ul><li>Motivation </li></ul>Creation of: Roles of a Leader
  6. 6. Characteristics of Leaders <ul><li>“ A friend of mine characterizes leaders simply like this, ‘Leaders don't inflict pain. They bear pain.’” - Max DePree </li></ul>
  7. 7. Characteristics of Leaders <ul><li>Have perspective </li></ul><ul><li>Accept risk </li></ul><ul><li>Know how to cope </li></ul><ul><li>Sort through details </li></ul><ul><li>Know the business </li></ul><ul><li>Know how to solve problems </li></ul>
  8. 8. Skills of Leaders <ul><li>Accept people where they are </li></ul><ul><li>Have present-centered relationships </li></ul><ul><li>Give courteous attention </li></ul><ul><li>Trust (even when high-risk) </li></ul><ul><li>Can do without recognition </li></ul>
  9. 9. Leadership <ul><li>“To lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done, the people say, ‘We did it ourselves!’” </li></ul><ul><li>- Lao-tsu </li></ul>
  10. 10. Recognition <ul><li>“ The first responsibility of a leader is to define reality. The last is to say thank you.” - Max DePree </li></ul>
  11. 11. Accountability
  12. 12. Accountable Organizations <ul><li>Deliver what they promise </li></ul><ul><li>Execute on time and in budget </li></ul><ul><li>Turn excuses into “lessons learned” </li></ul><ul><li>High performance matters </li></ul>
  13. 13. Individuals Who Are Accountable <ul><li>Take personal responsibility for their impact </li></ul><ul><li>Focus their attention on what they can do </li></ul><ul><li>Take action </li></ul><ul><li>Choose to be “owners” of everything they do </li></ul><ul><li>High performance matters </li></ul>
  14. 14. A Model for Accountability Con- sequences Feedback Strategy/ Goals Measures
  15. 15. What Empowers Employees to be Accountable <ul><li>Autonomy </li></ul><ul><li>Feedback </li></ul><ul><li>Task Identity </li></ul><ul><li>Task Significance </li></ul><ul><li>Skill Variety </li></ul>
  16. 16. Social Styles Model Controls Emotions Shows Emotions Asks Tells Analytical Expressive Amiable Driving
  17. 17. The Path to Personal Accountability ASKING THE RIGHT QUESTIONS
  18. 18. Effective Communication : Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District
  19. 19. Communication Styles
  20. 20. Clear, Concise Messages <ul><li>Effective Communication is when the message is received as intended. </li></ul>
  21. 21. Clear, Concise Messages <ul><li>Focus on the listener </li></ul><ul><li>Understand the message </li></ul><ul><li>Ask questions if the message is not clear </li></ul>
  22. 22. Factors that Influence <ul><li>Verbal </li></ul><ul><li>Visual </li></ul><ul><li>Vocal </li></ul><ul><li>7 % </li></ul><ul><li>55 % </li></ul><ul><li>38 % </li></ul>
  23. 23. Listening Misconceptions <ul><li>Hearing is the same as Listening </li></ul><ul><li>Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback. </li></ul>

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