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Technical Communication
and DNN
Who is KEA?
 KEA is an Italian SME specialized in
developing
 Content Management Systems (CMS)
 Argo CMS
 Cross Media Publishing solutions
 For the Technical Communication
 The users of our solutions are the Technical Writers
Technical Writing
Introduction
What is Technical Writing?
 Technical Writers
 Manage content
 Publish
 Technical documentation
 Manuals for installation, use and maintenance, online
helps, quick references, troubleshooting guides…
 Product information
 Product and spare part catalogues, pricelists,
datasheets…
Aims of Technical Writing
 Product
 Configuration
 Selection
 Secure
 Installation
 Use
 Maintenance
 Of the product
Challenges of Technical Writing
 Ensure the quality of content
 Publish
 Cross Media outputs
 For different targets, levels, markets
 Concerning different product variants
 Save time and costs
 Editing and versioning
 Translation and localization
 Publication
Technical Writing
Tools
Tools for Technical Writing
 Authoring Tools
 CMS for the Technical Writing
 Single sourcing
 Content Variant Management
 Tagging and conditional reuse
 Integration with other data sources
 ERP, PDM and PLM, PIM and SPIM, MAMS and DMS…
 TMS…
 Workflow management
1/2
Tools for Technical Writing
 Publishing Tools
 Automated publishing
 Print media and CD/DVD/USB
 XML-based integration with Desktop Publishing tools
 MS Word, Adobe InDesign and FrameMaker…
 Web, mobile and apps
 XML-based integration with Web CMS and applications
 DNN…
2/2
How to manage
Technical Communication
with KEA’s solutions
Authoring and Publishing Tools
 Technical Writers use
 KEA Argo CMS
 As authoring tool
 Integrated with other data sources
 DNN
 As tool to automatically publish online
 Technical documentation
 Product information
 E-commerce
Integration Argo CMS-DNN
 Integration Argo CMS-DNN through
custom Modules developed by KEA
 Modules to automatically publish
 Online helps, guides, manuals
 Knowledge bases
 Product and spare part catalogues
with e-commerce functions
 Product configurators
 Collections of resources…
1/2
Integration Argo CMS-DNN
 Single sourcing
 Tagging
 Content Variant Management
 Integration with data sources
 Conditional reuse
 Custom DNN Modules
 Web and Mobile
 Online helps
 Knowledge bases
 Catalogues
 E-commerce
 Configurators
2/2
Plus of Argo CMS
 Single sourcing
 Content Variant Management
 Tagging and conditional reuse
 Integration with other data sources
 Cross Media Publishing modules for
 MS Word, Adobe InDesign and FrameMaker
 DNN, XML, HTML
 Workflow management
Plus of DNN
 Framework based on Microsoft technology
 Easy integration with other tools
used by SMEs, especially in Italy
 Affordable costs
 Installation, maintenance, customization
 Integrated management of roles, users
and permissions
1/3
Plus of DNN
 Enrich documentation with
community functions
 News
 Blogs and forums
 Integration with social media
 Log information
 To improve documentation
based on the user’s need
2/3
Plus of DNN
 Can be used to publish documentation,
but also to manage the whole company’s
web site
 Easy to learn and to use
 Integration between standard, third party
and custom Modules
3/3
DNN is a flexible, scalable and versatile
Web CMS and publishing tool
Use Case
www.sicutool.it
Authoring and Publishing Tools
 SICUTOOL uses
 KEA Argo CMS
 ERP
 As authoring tools
 DNN
 As online publishing tool
 Through custom Modules developed by KEA
Argo CMS
 Product Information Management
 Single sourcing
 Item #, descriptions, images, technical information,
norms, accessories and spare parts…
 Translations
 Workflow management
 Tagging and conditional reuse
 Cross Media Publishing modules for
 DNN, MS Word and Adobe FrameMaker
Argo CMS
ERP
 Other Product Data
 Item #
 Price
 Availability
 Packaging
 Weight
DNN
 Product Catalogue & B2B E-commerce
 Navigation by product categories
 Search by
 Item #, description, norm, trademark, use…
 Product card
 Accessories and spare parts, technical
documentation, news and updates…
 Shopping cart
 Web site
DNN
Navigation by product categories
DNN
Navigation and search results
DNN
Product card
DNN
Shopping cart – Accessories and spare parts –
Technical documentation – Product news
DNN
Product configuration
Other Use Cases
Technical Documentation on DNN
Product Configuration
Online Help
Print-to-Web Integration
Navigation
Print-to-Web Integration
Videos, Illustrated Procedures, 2D/3D
Print-to-Web Integration
Quick References
Community
News, Blog, Forum and Socials
 CMS Content Management System
 DMS Document Management System
 ERP Enterprise Resource Planning System
 MAMS Media Asset Management System
 PDM Product Data Management System
 PIM Product Information Management System
 PLM Product Lifecycle Management System
 SPIM Spare Parte Information Management System
 TMS Translation Memory System
Dictionary
 KEA S.r.l.
 Via Strà, 102
 37042 Caldiero (VR)
 Italia
 Tel. e Fax: +39 045 6152381
 E-mail: info@keanet.it
 Web: www.keanet.it
 Blog: http://blog.keanet.it/
Contacts

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Technical Communication with DNN

  • 2. Who is KEA?  KEA is an Italian SME specialized in developing  Content Management Systems (CMS)  Argo CMS  Cross Media Publishing solutions  For the Technical Communication  The users of our solutions are the Technical Writers
  • 4. What is Technical Writing?  Technical Writers  Manage content  Publish  Technical documentation  Manuals for installation, use and maintenance, online helps, quick references, troubleshooting guides…  Product information  Product and spare part catalogues, pricelists, datasheets…
  • 5. Aims of Technical Writing  Product  Configuration  Selection  Secure  Installation  Use  Maintenance  Of the product
  • 6. Challenges of Technical Writing  Ensure the quality of content  Publish  Cross Media outputs  For different targets, levels, markets  Concerning different product variants  Save time and costs  Editing and versioning  Translation and localization  Publication
  • 8. Tools for Technical Writing  Authoring Tools  CMS for the Technical Writing  Single sourcing  Content Variant Management  Tagging and conditional reuse  Integration with other data sources  ERP, PDM and PLM, PIM and SPIM, MAMS and DMS…  TMS…  Workflow management 1/2
  • 9. Tools for Technical Writing  Publishing Tools  Automated publishing  Print media and CD/DVD/USB  XML-based integration with Desktop Publishing tools  MS Word, Adobe InDesign and FrameMaker…  Web, mobile and apps  XML-based integration with Web CMS and applications  DNN… 2/2
  • 10. How to manage Technical Communication with KEA’s solutions
  • 11. Authoring and Publishing Tools  Technical Writers use  KEA Argo CMS  As authoring tool  Integrated with other data sources  DNN  As tool to automatically publish online  Technical documentation  Product information  E-commerce
  • 12. Integration Argo CMS-DNN  Integration Argo CMS-DNN through custom Modules developed by KEA  Modules to automatically publish  Online helps, guides, manuals  Knowledge bases  Product and spare part catalogues with e-commerce functions  Product configurators  Collections of resources… 1/2
  • 13. Integration Argo CMS-DNN  Single sourcing  Tagging  Content Variant Management  Integration with data sources  Conditional reuse  Custom DNN Modules  Web and Mobile  Online helps  Knowledge bases  Catalogues  E-commerce  Configurators 2/2
  • 14. Plus of Argo CMS  Single sourcing  Content Variant Management  Tagging and conditional reuse  Integration with other data sources  Cross Media Publishing modules for  MS Word, Adobe InDesign and FrameMaker  DNN, XML, HTML  Workflow management
  • 15. Plus of DNN  Framework based on Microsoft technology  Easy integration with other tools used by SMEs, especially in Italy  Affordable costs  Installation, maintenance, customization  Integrated management of roles, users and permissions 1/3
  • 16. Plus of DNN  Enrich documentation with community functions  News  Blogs and forums  Integration with social media  Log information  To improve documentation based on the user’s need 2/3
  • 17. Plus of DNN  Can be used to publish documentation, but also to manage the whole company’s web site  Easy to learn and to use  Integration between standard, third party and custom Modules 3/3 DNN is a flexible, scalable and versatile Web CMS and publishing tool
  • 19. Authoring and Publishing Tools  SICUTOOL uses  KEA Argo CMS  ERP  As authoring tools  DNN  As online publishing tool  Through custom Modules developed by KEA
  • 20. Argo CMS  Product Information Management  Single sourcing  Item #, descriptions, images, technical information, norms, accessories and spare parts…  Translations  Workflow management  Tagging and conditional reuse  Cross Media Publishing modules for  DNN, MS Word and Adobe FrameMaker
  • 22. ERP  Other Product Data  Item #  Price  Availability  Packaging  Weight
  • 23. DNN  Product Catalogue & B2B E-commerce  Navigation by product categories  Search by  Item #, description, norm, trademark, use…  Product card  Accessories and spare parts, technical documentation, news and updates…  Shopping cart  Web site
  • 27. DNN Shopping cart – Accessories and spare parts – Technical documentation – Product news
  • 29. Other Use Cases Technical Documentation on DNN
  • 36.  CMS Content Management System  DMS Document Management System  ERP Enterprise Resource Planning System  MAMS Media Asset Management System  PDM Product Data Management System  PIM Product Information Management System  PLM Product Lifecycle Management System  SPIM Spare Parte Information Management System  TMS Translation Memory System Dictionary
  • 37.  KEA S.r.l.  Via Strà, 102  37042 Caldiero (VR)  Italia  Tel. e Fax: +39 045 6152381  E-mail: info@keanet.it  Web: www.keanet.it  Blog: http://blog.keanet.it/ Contacts