• The look and feel of a big business
• Segment call functions by departments; e.g.
personal lines, commercial, financial
• After hours emergency mailbox &/or extensions
I started with Vonage Business Solutions because of the price. I have stayed
because of the ability to speak to a real person every time I call. The U.S.
based support staff is a big plus!
With five office locations, we can effectively work as a team in servicing our
clients. The monitoring dashboard allows us the ability to see who is on the
phone and who is not regardless of what office they are in which prevents
us from transferring a call to someone currently on the phone.
With call forwarding my customers are able to press four to dial my cell
phone when I want that option available without giving out my cell phone
From an agency accountability standpoint, call recording takes the
guesswork out of "did you really tell us to remove that car or not?".
From a staff accountability standpoint, I can monitor each individual's call
volume and make improvements to client servicing.
Five SC office
Former Project Director
In my corporate and consulting careers I have worked
with hundreds of insurance agencies around the
country on their technology needs.
For technology to be successful, it must save time
and money. If it doesn’t, then why consider it?
I have reviewed numerous Voice over IP (VoIP)
vendors and hands down Vonage Business Solutions
is the best.
I have personally used the Vonage product for over
10 years in my office and home. With Vonage
Business Solutions acquiring Vocalocity you have a
first-class business telephone system coupled with
the pioneer in Internet Phone technology.