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Measurement & ROI <ul><li>What do Keith De La Rue - Using Social Media


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Measurement & ROI What do you measure? Traditional measures of usage, views and participation The 100/10/1 rule (1 to set up, 10 involved, 100 consume) Application of social network analysis How do we show value? The “I” should be low Productivity gains & reduced email load Impact on the bottom line? Matt Moore -

Published in: Business, Education