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Art of Conversation - Workshop


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A half-day workshop version of the Art of Conversation content. How conversation makes both individuals and groups smarter, and how it helps with innovation.

The videos used in this workshop are (as per noted on the slides):

Table 7:

The Courage Beer Conversations Survey:

Where Good Ideas Come From:

We Think:

Published in: Business, Technology
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Art of Conversation - Workshop

  1. The Art of Conversation: All of us are smarter than any of us Keith De La Rue
  2. Using communication <ul><li>Improve group performance </li></ul><ul><li>Increase innovation </li></ul><ul><li>Make us individually smarter </li></ul>
  3. Getting there <ul><li>Introductions </li></ul><ul><li>Openness to change </li></ul><ul><li>The power of groups </li></ul><ul><li>Innovation and sharing </li></ul><ul><li>Making it happen </li></ul><ul><li>… Have a conversation and have some fun! </li></ul>
  4. Table 7
  5. Talking to others improves individual mental function Friends with cognitive benefits - Ybarra et al, 2010
  6. Brief, friendly conversations improve executive function - working memory, focus
  7. Put yourself in other shoes
  8. Activity 1 – Introductions <ul><li>Introduce yourself by giving: </li></ul><ul><ul><li>Your name </li></ul></ul><ul><ul><li>Where you were born </li></ul></ul><ul><ul><li>One interesting true statement about yourself </li></ul></ul><ul><ul><li>One false statement about yourself </li></ul></ul><ul><ul><li>( Not necessarily in that order!) </li></ul></ul><ul><li>The rest of the group will decide which is which </li></ul>
  9. The Johari Window © Alan Chapman 2003
  10. <ul><li>Conversation doesn't just reshuffle the cards: it creates new cards – Theodore Zeldin </li></ul>From David Gurteen -
  11. <ul><li>&quot;...The kind of conversation I'm interested in is one which you start with a willingness to emerge a slightly different person. It is always an experiment, whose results are never guaranteed. It involves risk. It's an adventure in which we agree to cook the world together and make it taste less bitter&quot; </li></ul>
  12. In conversation we… <ul><li>Transform facts </li></ul><ul><li>Reshape them </li></ul><ul><li>Draw new implications </li></ul><ul><li>Develop new trains of thought </li></ul>
  13. We must be open… “ We risk impoverishing ourselves if we ignore the personal” - Gurteen
  14. Conversation is intrinsically creative
  15. <ul><li>… If we are prepared to change. </li></ul><ul><li>The way we talk shapes what we do </li></ul><ul><li>If we talk differently, life can be more interesting </li></ul>
  16. Activity 2 – Changes <ul><li>Form into groups of two </li></ul><ul><li>Spread around the room </li></ul><ul><li>Wait for further instructions… </li></ul>
  17. Change <ul><li>How much do we think we can change? </li></ul><ul><li>How much can we actually change? </li></ul><ul><li>How ready are we to change? </li></ul>
  18. The Courage Beer Conversations Survey
  19. Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
  20. Ability to perform group tasks <ul><li>Independent of individual intelligence </li></ul><ul><li>Whole greater than sum of parts </li></ul><ul><li>Based from how the team works together </li></ul>
  21. Collective intelligence <ul><li>Social sensitivity </li></ul> Equal turns No domination
  22. Women and conversation <ul><li>More sensitivity </li></ul>
  23. Leadership challenge: facilitation, not control <ul><li>Not easy for hierarchical organisations - or rugged individualists </li></ul>
  24. Activity 3 – Discussion <ul><li>When have meetings failed ? </li></ul><ul><li>When have they worked well ? </li></ul><ul><li>Would they have worked better if these patterns were followed? </li></ul>
  25. Positive language <ul><li>Words > Pictures > Emotions > Actions </li></ul><ul><li>Anyone have children around? </li></ul><ul><li>“ Don’t spill the milk!” </li></ul><ul><li>“ Don’t take out all the pencils!” </li></ul><ul><li>“ Don’t forget…” </li></ul>
  26. Where Good Ideas Come From
  27. Innovation – the Eureka moment? <ul><li>Progress is more about one door leading to another door </li></ul><ul><li>- Steven Johnson, Where Good Ideas Come From </li></ul><ul><li>Sharing and recombining ideas </li></ul><ul><li>-> Conversation </li></ul>
  28. … Don’t isolate the genius in the laboratory! The adjacent possible The multiple
  29. The Enlightenment – C17
  30. Wisdom of crowds – cognitive problems <ul><li>Diverse membership </li></ul><ul><li>Members thinking independently </li></ul><ul><li>Knowledge pooled </li></ul> From: James Surowiecki
  31. We Think
  32. Get people together in conversation Community
  33. Conversations for knowledge sharing and innovation – the café concept See:
  34. Conversational tools
  35. Microblogging
  36. Networking, awareness, chat!/groups/323447999676/ Any conversation helps!
  37. Conversations help us… … find the missing pieces
  38. Facing complexity in organisations Engaging people
  39. Exercise 4 – Knowledge Café <ul><li>Break into tables of four – choose the people who are the most different to you </li></ul><ul><li>Discuss: </li></ul><ul><li>How can we use what we have learnt about conversation to better communicate in the international workplace? </li></ul><ul><li>Discuss for 10 minutes, then move to another table </li></ul><ul><li>Wrap up with open discussion </li></ul>
  40. Five rules for more innovative conversations
  41. <ul><li>Have we all been introduced ? </li></ul>
  42. <ul><li>Is the talk friendly and constructive? </li></ul>
  43. <ul><li>Is everyone open and willing to change ? </li></ul>
  44. <ul><li>Are we all taking equal turns ? </li></ul>
  45. <ul><li>Do we have sufficiently diverse viewpoints? </li></ul>
  46. <ul><li>Let’s talk about it… </li></ul>@kdelarue 0418 51 7676 [email_address]