KD Analytical Capabilities Brief


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KD Analytical Capabilities Brief

  1. 1. Corporate Capabilities 2013 Maintenance Management, Training & Support for CBRNE Instruments and Responders
  2. 2. Mission Set a new standard for customer support, service and training in the CBRNE responder community. Repairs at KD Support Center, 40% Repairs done over the phone, 54% Information Calls, 6% Reduce Downtime Up To 60% Log of 1917 support calls fielded in 2011 KD Analytical bridges the gap between end users and the CBRNE technologies they need to do their jobs. Our maintenance management solution combines an easy-to-use cloud-based tracking application, massive CBRNE knowledge base and training content with live SME technical support and repair facilities— delivering high-quality single-point support across all instrumentation platforms. With expertise, knowledge and efficiency we empower the end user, improve readiness, provide greater accountability and reduce costs.
  3. 3. KD at a Glance Expertise CBRNE equipment sustainment and repair services to the U.S. Federal Government, state, and local organizations. Customized technical and tactical CBRNE training, delivered world-wide. Founded in 2003 Small business ISO 9001:2008 Certified Radioactive Materials License MA Anti Terrorism BS Nursing BS Forensic Science MS Engineering BS Chemistry BS Engineering Critical Infrastructure Protection Analytical support services for both government and commercial customers. Experienced Scientific Staff MS Biology BS Biology Other Degree
  4. 4. Corporate HQ Harrisburg, PA Analytical Support Center Sacramento, CA NGB CoMSupCen Winchester, KY Technical Support Center Bluegrass Station, Lexington, KY National Capital Region Opening 2014 Fort Bragg Regional Office Fayetteville, NC
  5. 5. Core Capabilities CBRNE Instrument Sustainment and Support End User Readiness Training Critical Infrastructure Protection and Management Analytical Support
  6. 6. CBRNE Equipment Sustainment & Support Technology Instrument Repair SME Support Our Maintenance Management solution combines innovative technology with the expertise of real people to provide responders with one-stop support for all instrument platforms. ReadiTrak™ Instrument Maintenance Manager 24/7 CBRNE SME Technical Support CBRNE Instrument Repair Facility
  7. 7. CBRNE Equipment Sustainment & Support ReadiTrak™ empowers instrument operators to complete the majority repairs on-site. 24/7 Cloud-based Application Massive CBRNE Equipment and Training Knowledgebase Trouble Ticket Management Maintenance and Life-cycle Management Comprehensive accountability reporting
  8. 8. CBRNE Equipment Sustainment & Support 24/7 CBRNE Technical Support keeps equipment in the hands of the end-user. Single point of contact for all equipment Focused on end-user operations Majority of repairs made over the phone Keep equipment READY End-users gain better understanding of equipment
  9. 9. CBRNE Equipment Sustainment & Support Expert CBRNE Instrument Repair reduces downtime and optimizes mission-readiness. OEM certified repairs Warranty repair management Fast Turn-around Calibration services
  10. 10. End-user Readiness Training Modular, practical courses provide more application-specific training in less time, preparing teams for real-world operations. Technical Training Tactical Training Proficiency Testing Real-world Exercises Tabletop Scenarios
  11. 11. Critical Infrastructure Management Assessment, systems design, development and sustainment services deliver effective, reliable facilities protection. APPLICATIONS Facility CBRNE Detection & Protection Collective Protection Biosecurity: BSL-2, BSL-3, BSL-4 Anti-terrorism/Force Protection BENEFITS Maximize protection effectiveness and reliability Minimize the total life cycle cost Maximize efficiency of incident response, law enforcement and site remediation Minimize potential casualties, damage, and the spread of contamination
  12. 12. Analytical Support Instruments, analytical expertise and technical support help find answers quickly and cost-effectively. ENVIRONMENTAL SERVICES Facility Emissions Testing Contaminated Soil Analysis Contaminated Water Analysis INSTRUMENT RENTAL HAPSITE Portable GC/MS MicroGC Handheld Monitors Laboratory GC
  13. 13. Clients
  14. 14. OEM Relationships
  15. 15. Why KD Analytical? The Sure Path to CBRNE Responder Readiness SM KD Analytical integrates expertise in CBRNE equipment sustainment and support, end-user training, critical infrastructure management, and analytical support with our cloud-based instrument maintenance manager, ReadiTrak™. We are uniquely positioned to improve end-user readiness, increase efficiency, and reduce costs for the CBRNE responder community.  One-stop for support, service & training  Vast equipment & training knowledge base  24/7 web and telephone access  Fast repair turnaround time  Nationwide coverage  Full life-cycle management  Experienced scientific staff  Comprehensive accountability reporting
  16. 16. Contact PRESENTED BY Craig Crume Craig.crume@kdanalytical.com (812) 212-0225 24/7 TOLL FREE 1-866-308-7102 WEB www.kdanalytical.com www.readitrak.com CORPORATE OFFICES 4460 Linglestown Road Harrisburg, PA 17112-9503 TECHNICAL SUPPORT CENTER 5751 Briar Hill Road Building 28 Lexington, KY 40516-9721