KEVIN DAMMOND 1546 ARBOR VIEW COURT APT. #103, MEMPHIS, TENNESSEE 38134 901-246-5241 KEVIN_DAMMOND@HOTMAIL.COM OBJECTIVEResults-oriented IT professional with notable, success supporting a wide range of corporate ITnetworking, computer, and telephony infrastructures, who is seeking employment that will allow me toparticipate in the planning and implementation of IT solutions to further business goals and objectives. PROFESSIONAL EXPERIENCESHELBY COUNTY GOVERNMENT – MEMPHIS, TN JULY 2007 – PRESENTSenior Network Technician• Senior level technician, who receives and processes desktop, network, and telephony related calls to the Central Help Desk, effectively diagnosing and resolving complex issues.• Train and oversee help desk personnel in the execution of the operations of the help desk, including field support and project related activities.• Design and manage project plans that include the installation, testing, and troubleshooting of multi- system installations of desktop computers, telecommunication devices, servers, and applications.• Perform network switch administration in a Cisco LAN environment.• Manage objects in a Microsoft Active Directory domain at the OU level, including Group Policy objects, login scripts, and print services.• Coordinate activities associated with outside vendors, including implementation of systems and technologies, and routine or emergency maintenance.• Administer Microsoft Systems Management Server 2003 and Systems Center Configuration Manager 2007 environments in the realms of software package creation and deployment, computer image creation and deployment, and the distribution of Microsoft updates and patches to all supported computers.• Perform a variety of telephony related tasks in a Nortel PBX environment, including land line telephony installation, maintenance, and troubleshooting; both physically and via Nortel Telephony Manager.• Manage the Blackberry Enterprise Server, performing application maintenance and patching, in a Microsoft Exchange environment.• Administer Automatic Call Distribution (ACD) groups via Nortel Contact Center 7.0, including implementation, support, and advanced scripting for the routing of calls. Oversee the reporting of all ACD groups in Contact Center, both historical and real-time.• Lead Network Technician acting as the technical liaison between the helpdesk, management and other non-IT personnel. Directly involved in the decision making process regarding the implementation of new technologies and the establishment of procedures, policies and best practices in the areas of desktop support, telecommunications support, application support and deployment, and project management. Also assumes a supervisory role of the help desk in the absence of the supervisor.FIRST CONSULTING GROUP AT THE MED – MEMPHIS, TN MARCH 2006 – JUNE 2007Systems Technician• Tier 2 support personnel assisting in-house and remote users with technical issues.• Responsible for managing multiple projects at once.• EMC SAN Administrator responsible for maintaining and troubleshooting any issues regarding Dell/EMC CLARiiON CX700 storage arrays located onsite and in our remote Nashville datacenter. This support includes utilizing Navisphere Management tools such as SnapView and MirrorView.• Organize and prioritize daily projects and tasks using Remedy Action Request System.• Microsoft Active Directory Administrator, managing the structure of the Active Directory 2003 environment, as well as all group policies.
• Valued member of a team responsible for the support and maintenance of all in-house and remote servers running Windows 2000 Server and Windows 2003 Server.
FLEXTRONICS INTERNATIONAL - MEMPHIS, TN APRIL 2002 – MARCH 2006Network Systems Administrator• Utilized Network Management tools and knowledge of networking concepts to identify and define problematic occurrences in the Local Area and Wide Area Networks and supporting hardware.• Analyzed root causes to develop economical strategies to eliminate probability of reoccurrence.• Integral part of a team that designed and implemented a Cisco based network in support of new business ventures acquired by Flextronics.• Responsible for move/add/change and troubleshooting related tasks in a Nortel PBX environment.• Assumed Project Management role for all key network and telephony infrastructure implementations.• Vital member of a team responsible for planning, deploying, and supporting a Microsoft Active Directory 2003 structure for the Memphis facility.• Ensured the nightly, weekly, and monthly backups of data for all in-house servers.• Responsible for the maintenance and support of all servers, including hardware upgrades, Microsoft updates, and virus definitions using Symantec Antivirus Corporate Edition.• Interim IT Supervisor for all IT personnel, activities, and projects at one of two Flextronics International Memphis Facilities.• Resolved computer hardware and software related issues in a systematic and cost efficient manner.• Provided Tier 2 support and served as an escalation point for Production Floor Technicians.• Developed inventory database for implementation of asset management. EDUCATION AND TRAININGSOUTHWEST TENNESSEE COMMUNITY COLLEGE – MEMPHIS, TNAssociates of Applied Science Degree - Information Technology • Concentration in Network Communications • Degree Completion – December 2003STRAYER UNIVERSITY – MEMPHIS, TNBachelors of Science Degree – Information Technology • Concentration in Internetworking Technology • Degree Completion – March 2008Microsoft Active Directory 2003 • Training Completion – July 2006Microsoft Systems Management Server 2003 • Training Completion – November 2006Dell/EMC SAN Management and Data Protection • Training Completion – March 2007Nortel Contact Center Manager Administration Release 6.0 • Training Completion – October 2007Nortel Contact Center Release 6.0 Scripting 1 and 2 • Training Completion – January 2009 and March 2009Microsoft Planning, Deploying, and Managing System Center Configuration Manager • Training Completion – July 2010Microsoft Planning and Managing Windows 7 Desktop Development and Environments • Training Completion – July 2010