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Didn't you see my Status Update!?
Accountability and the Modern
Employee
Keith Brooks
Professional Services Manager
@lotus...
Milward and Provan, in a 2006 report for
the IBM Center for The Business of
Government, observed that " . . .
maintaining ...
“If an organization has its processes run through their
social network, it’s easy to see who is completing the
work and wh...
http://mrg.bz/eqQ8IF
How Management
sees you…
http://mrg.bz/qSKR7H
How you want
Management to see
you
Short on Time, Not on Ideas
All new answers of “did you read my ….”
Email vs. Status Updates
Blogs vs. Wikis
Management do...
http://creativehomeidea.com/architecture-peberholm-bridge-denmark-sweden-march-04-2011-1200/
EMAIL ESN
Peberholm and the B...
Accountability Depths of Hell
Method Accountability Limitations
Email Yes, but… Synchronous and Asynchronous
SMS Not Reall...
Milward and Provan, in their 2006
report for the IBM Center for The
Business of Government, observed…
"Network managers ha...
“A lot goes into making a technology
adoption decision, such as your current
platforms, your current capabilities, what
yo...
Clarify each individual’s responsibility and authority
within the scope of their role. Ensure that expectations
are clearl...
A Manager’s Guide to Choosing and
Using Collaborative Networks
Millward and Provan (2006)
Managers of effective networks f...
Merge Your Worlds
• Configure IBM Connections to email you more?
Maybe?
• XXXX – Sorry can’t publish this yet, under NDA
•...
http://www.opusneo.dk
“Its super super
easy”
Neo.Dashboard
leverages what
you already have
in place in your
environment. B...
Further Readings
1. Proceedings of the 9th International Conference on Dependability and
Complex Systems DepCoS-RELCOMEX. ...
www.rockteam.com
@lotusevangelist kbrooks@rockteam.com
Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks
“In politics, collaboration is often seen as a negative.
Politicians should start collaborating more with their rival
part...
http://mrg.bz/gPEgSD
Milward and Provan, in a 2006 report for the IBM
Center for The Business of Government, observed that "
. . . maintaining ...
Accountability rocks soccnx2
Accountability rocks soccnx2
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Accountability rocks soccnx2

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Adoption of social networks has some issues when discussing management and their usage, or lack of usage.
Accountability and the modern employee when viewed through an ESN, Enterprise Social Network.
Session done in Stockholm November 14, 2014.

Need my help? Contact Keith Brooks via one of the following ways:

Blog http://blog.vanessabrooks.com
Twitter http://twitter.com/lotusevangelist
http://about.me/keithbrooks

For more information on The RockTeam, http://www.rockteam.com

Published in: Business
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Accountability rocks soccnx2

  1. 1. Didn't you see my Status Update!? Accountability and the Modern Employee Keith Brooks Professional Services Manager @lotusevangelist kbrooks@rockteam.com Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks
  2. 2. Milward and Provan, in a 2006 report for the IBM Center for The Business of Government, observed that " . . . maintaining accountability is critical for network performance and for continued flow of resources.“ “Until the accountability issue is resolved, increasing the use of collaborative networks will be difficult.“
  3. 3. “If an organization has its processes run through their social network, it’s easy to see who is completing the work and when.“ “High achievers become much easier to spot and perpetual slackers will have a much more difficult time sliding under the radar.“ “This kind of accountability may not be extremely popular to begin with, but increased transparency in how processes are handled, and knowing exactly who does what, cannot be anything but positive.” http://smartsocialmedia.com/enterprise-social-media-collaboration-whats-and-whys/
  4. 4. http://mrg.bz/eqQ8IF How Management sees you…
  5. 5. http://mrg.bz/qSKR7H How you want Management to see you
  6. 6. Short on Time, Not on Ideas All new answers of “did you read my ….” Email vs. Status Updates Blogs vs. Wikis Management doesn’t care (usually) – They also don’t read status updates…regularly
  7. 7. http://creativehomeidea.com/architecture-peberholm-bridge-denmark-sweden-march-04-2011-1200/ EMAIL ESN Peberholm and the Bridge from Denmark to Sweden
  8. 8. Accountability Depths of Hell Method Accountability Limitations Email Yes, but… Synchronous and Asynchronous SMS Not Really VERY Asynchronous IM No Only works when online, Security What’s App? No ONLY works on phones… Twitter No Only works when online, Security Status Updates Yes, but… If email notifications turned on, see Email, else only works when online Facebook ROTFLMAO Security, integration to the Enterprise Pager Never was Too many reasons to list
  9. 9. Milward and Provan, in their 2006 report for the IBM Center for The Business of Government, observed… "Network managers have a major responsibility to ensure that those who participate in a network are responsible for their share of network activities and are held accountable for their actions." But what constitutes "accountability" in a networked, interdependent environment?
  10. 10. “A lot goes into making a technology adoption decision, such as your current platforms, your current capabilities, what you need to be able to do. Alignment and accountability can provide valuable input in developing your technology road map and your process and skills requirements.” Laura Patterson, @LauraVEM, president and founder VisionEdge Marketing http://goo.gl/E845MA
  11. 11. Clarify each individual’s responsibility and authority within the scope of their role. Ensure that expectations are clearly understood. Make sure employees have someone to “answer to”, not only for accountability, but also for guidance and leadership. Let the front line handle the details as long as progress is made toward goals. Clarify authorities and accountabilities if not. Verify that the organizational structure supports effective communication. Establish clear lines of communication, authority, and accountability http://www.slideshare.net/Social_Shawna/leadership-excellence-the-disney-model Disney Institute Training Manual: The Disney Approach to Leadership Excellence
  12. 12. A Manager’s Guide to Choosing and Using Collaborative Networks Millward and Provan (2006) Managers of effective networks focus on five tasks: 1. Management of accountability 2. Management of legitimacy 3. Management of conflict 4. Management of design, or governance 5. Management of commitment http://www.businessofgovernment.org/sites/default/files/CollaborativeNetworks.pdf
  13. 13. Merge Your Worlds • Configure IBM Connections to email you more? Maybe? • XXXX – Sorry can’t publish this yet, under NDA • Stop using email  • Be Stubborn and Train Management and Peers • OR….
  14. 14. http://www.opusneo.dk “Its super super easy” Neo.Dashboard leverages what you already have in place in your environment. By using the Domino platform, you can easily integrate your existing Domino Applications, Mail & Calendar and your social network platform, IBM Connections. Neo.Dashboard
  15. 15. Further Readings 1. Proceedings of the 9th International Conference on Dependability and Complex Systems DepCoS-RELCOMEX. June 30 – July 4, 2014, Brunów, Poland http://goo.gl/zbEmM4 2. Saeed M Alqahtani, Sultan Alanazi, Derek McAuley, The Role of Enterprise Social Networking (ESN) on Business: Five Effective Recommendations for ESN, Proc. Conf. Dependability and Complex Systems DepCoS-RELCOMEX. 2014 3. http://www.businessofgovernment.org/sites/default/files/ConflictsColla borativeNetworks.pdf 4. http://www.businessofgovernment.org/sites/default/files/CollaborativeN etworks.pdf 5. Project MUSE - http://goo.gl/lxVAqt and http://muse.jhu.edu/books/9781589015845?auth=0
  16. 16. www.rockteam.com @lotusevangelist kbrooks@rockteam.com Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks
  17. 17. “In politics, collaboration is often seen as a negative. Politicians should start collaborating more with their rival parties to rebuild their countries.”Richard Branson, Founder Virgin Groups
  18. 18. http://mrg.bz/gPEgSD
  19. 19. Milward and Provan, in a 2006 report for the IBM Center for The Business of Government, observed that " . . . maintaining accountability is critical for network performance and for continued flow of resources.“ Until the accountability issue is resolved, increasing the use of collaborative networks will be difficult. "Network managers have a major responsibility to ensure that those who participate in a network are responsible for their share of network activities and are held accountable for their actions." But what constitutes "accountability" in a networked, interdependent environment?

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