Adoption of social networks has some issues when discussing management and their usage, or lack of usage.
Accountability and the modern employee when viewed through an ESN, Enterprise Social Network.
Session done in Stockholm November 14, 2014.
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Sometimes it seems the link between email and social networks is missing something, like a bridge to get from A to C you need a B
Do I/we…hold the power? Do I/we…create the power? Do I/we…share the power? Do I/we…distribute the power?
Email is ubiquitous. Everyone uses it…or do they? The younger generation has little interest in using email as a communication method. Instead they want to leverage more synchronous efforts like what’s app or asynchronous efforts like facebook or instagram messengers and sms. They all have one problem, accountability.
Accountability rocks soccnx2
Didn't you see my Status Update!?
Accountability and the Modern
Professional Services Manager
Blog: http://blog.vanessabrooks.com http://about.me/keithbrooks
Milward and Provan, in a 2006 report for
the IBM Center for The Business of
Government, observed that " . . .
maintaining accountability is critical for
network performance and for continued
flow of resources.“
“Until the accountability issue is
resolved, increasing the use of
collaborative networks will be difficult.“
“If an organization has its processes run through their
social network, it’s easy to see who is completing the
work and when.“
“High achievers become much easier to spot and
perpetual slackers will have a much more difficult time
sliding under the radar.“
“This kind of accountability may not be extremely
popular to begin with, but increased transparency
in how processes are handled, and knowing
exactly who does what, cannot be anything but
How you want
Management to see
Short on Time, Not on Ideas
All new answers of “did you read my ….”
Email vs. Status Updates
Blogs vs. Wikis
Management doesn’t care (usually)
– They also don’t read status updates…regularly
Peberholm and the Bridge from Denmark to Sweden
Accountability Depths of Hell
Method Accountability Limitations
Email Yes, but… Synchronous and Asynchronous
SMS Not Really VERY Asynchronous
IM No Only works when online, Security
What’s App? No ONLY works on phones…
Twitter No Only works when online, Security
If email notifications turned on, see
Email, else only works when online
Facebook ROTFLMAO Security, integration to the Enterprise
Pager Never was Too many reasons to list
Milward and Provan, in their 2006
report for the IBM Center for The
Business of Government, observed…
"Network managers have a major
responsibility to ensure that those who
participate in a network are responsible
for their share of network activities and
are held accountable for their actions."
But what constitutes "accountability"
in a networked, interdependent
“A lot goes into making a technology
adoption decision, such as your current
platforms, your current capabilities, what
you need to be able to do.
Alignment and accountability can provide
valuable input in developing your
technology road map and your
process and skills requirements.”
Laura Patterson, @LauraVEM, president and
founder VisionEdge Marketing http://goo.gl/E845MA
Clarify each individual’s responsibility and authority
within the scope of their role. Ensure that expectations
are clearly understood.
Make sure employees have someone to “answer to”,
not only for accountability, but also for guidance and
Let the front line handle the details as long as progress
is made toward goals. Clarify authorities and
accountabilities if not.
Verify that the organizational structure supports
Establish clear lines of communication,
authority, and accountability
Disney Institute Training Manual: The Disney Approach to Leadership Excellence
A Manager’s Guide to Choosing and
Using Collaborative Networks
Millward and Provan (2006)
Managers of effective networks focus on five tasks:
1. Management of accountability
2. Management of legitimacy
3. Management of conflict
4. Management of design, or governance
5. Management of commitment
Merge Your Worlds
• Configure IBM Connections to email you more?
• XXXX – Sorry can’t publish this yet, under NDA
• Stop using email
• Be Stubborn and Train Management and Peers
“Its super super
you already have
in place in your
using the Domino
platform, you can
& Calendar and
1. Proceedings of the 9th International Conference on Dependability and
Complex Systems DepCoS-RELCOMEX. June 30 – July 4, 2014, Brunów,
2. Saeed M Alqahtani, Sultan Alanazi, Derek McAuley, The Role of Enterprise
Social Networking (ESN) on Business: Five Effective Recommendations for
ESN, Proc. Conf. Dependability and Complex Systems DepCoS-RELCOMEX.
5. Project MUSE - http://goo.gl/lxVAqt and
Milward and Provan, in a 2006 report for the IBM
Center for The Business of Government, observed that "
. . . maintaining accountability is critical for network
performance and for continued flow of resources.“
Until the accountability issue is resolved, increasing
the use of collaborative networks will be difficult.
"Network managers have a major responsibility to
ensure that those who participate in a network are
responsible for their share of network activities and are
held accountable for their actions." But what
constitutes "accountability" in a networked,