Essential Functions of the  Joint Information Center <ul><li>California Emergency Management Agency </li></ul><ul><li>Offi...
The PIO Mission <ul><li>To serve as liaison with the news media and to facilitate an accurate and consistent flow of publi...
<ul><li>PIO Functions = JIC Functions </li></ul>Essential Skills / Essential Functions
Crisis Communications and  JIC Practices  <ul><li>Customer Focus </li></ul><ul><li>Joint Info Centers </li></ul><ul><li>Th...
Customer Focus
ICS and Crisis Communications JICFUNCTION SUPPORT OPS
Building a JIC Lead PIO/ JIC Manager News Desk Research and Writing  Desk Rapid Response  Information Flow Media Liaison D...
Lead Public Information Officer <ul><li>Appointed by Incident Commander </li></ul><ul><li>Usually from a lead agency </li>...
JIC Manager <ul><li>Support the Lead PIO’s strategy </li></ul><ul><li>Maintain the flow of information  </li></ul><ul><li>...
News Desk Unit <ul><li>Primary Spokespersons  </li></ul><ul><li>Obtains Status Reports from Incident Command </li></ul><ul...
Research and Writing Unit <ul><ul><li>Develops News Releases and Briefing sheets </li></ul></ul><ul><ul><li>Develop and ma...
Media Liaison Unit <ul><li>Assist visiting Media </li></ul><ul><li>Plan Press Conferences </li></ul><ul><ul><li>Order for ...
Rapid Response Information <ul><li>Fact checking questionable reports </li></ul><ul><ul><ul><li>From Media Monitoring </li...
Administration and Support Unit <ul><li>Schedule PIO Staff </li></ul><ul><li>Maintain JIC records </li></ul><ul><li>Suppli...
Virtual Joint Information Centers
Virtual JIC Tools <ul><li>Conference Calls </li></ul><ul><li>Email distribution lists </li></ul><ul><li>PDAs/Web Enabled D...
Three Steps for Lead PIO  (in ANY situation) <ul><li>Assess Event ( and resources ) </li></ul><ul><ul><li>- Jurisdiction, ...
Three Steps for JIC Team <ul><li>Work within the system </li></ul><ul><ul><ul><li>Respect the process developed </li></ul>...
Questions? Tina Walker
Contact Information <ul><li>Tina Walker, Chief </li></ul><ul><li>Office of Media Relations and Public Information </li></u...
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Tina - JIC Functions

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San Mateo workshop and training. Tina Walker's JIC Functions presentation.

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  • ICS is a standardized, on-scene, all-hazard incident management concept in the United States . It is a management protocol originally designed for emergency management agencies and later federalized . ICS is based upon a flexible, scalable response organization providing a common framework within which people can work together effectively.
  • Tina - JIC Functions

    1. 1. Essential Functions of the Joint Information Center <ul><li>California Emergency Management Agency </li></ul><ul><li>Office of Media Relations and Public Information </li></ul><ul><li>August 2010 </li></ul>
    2. 2. The PIO Mission <ul><li>To serve as liaison with the news media and to facilitate an accurate and consistent flow of public information to various constituencies. </li></ul>
    3. 3. <ul><li>PIO Functions = JIC Functions </li></ul>Essential Skills / Essential Functions
    4. 4. Crisis Communications and JIC Practices <ul><li>Customer Focus </li></ul><ul><li>Joint Info Centers </li></ul><ul><li>The Virtual JIC </li></ul>
    5. 5. Customer Focus
    6. 6. ICS and Crisis Communications JICFUNCTION SUPPORT OPS
    7. 7. Building a JIC Lead PIO/ JIC Manager News Desk Research and Writing Desk Rapid Response Information Flow Media Liaison Desk Admin. Support Virtual JIC Web Support
    8. 8. Lead Public Information Officer <ul><li>Appointed by Incident Commander </li></ul><ul><li>Usually from a lead agency </li></ul><ul><li>Focuses on the big picture </li></ul>
    9. 9. JIC Manager <ul><li>Support the Lead PIO’s strategy </li></ul><ul><li>Maintain the flow of information </li></ul><ul><li>Plan for staffing needs </li></ul>
    10. 10. News Desk Unit <ul><li>Primary Spokespersons </li></ul><ul><li>Obtains Status Reports from Incident Command </li></ul><ul><li>Maintains Accurate Status Boards </li></ul><ul><li>Does Media Monitoring </li></ul><ul><li>Liaisons with other PIOs and JICs </li></ul>
    11. 11. Research and Writing Unit <ul><ul><li>Develops News Releases and Briefing sheets </li></ul></ul><ul><ul><li>Develop and maintain the incident Web site </li></ul></ul><ul><ul><li>Develop fact sheets, brochures and publications </li></ul></ul>
    12. 12. Media Liaison Unit <ul><li>Assist visiting Media </li></ul><ul><li>Plan Press Conferences </li></ul><ul><ul><li>Order for speakers </li></ul></ul><ul><ul><li>Speaking Lanes </li></ul></ul><ul><ul><li>The view/backdrop </li></ul></ul><ul><li>Schedule special media requests for staff interviews </li></ul>
    13. 13. Rapid Response Information <ul><li>Fact checking questionable reports </li></ul><ul><ul><ul><li>From Media Monitoring </li></ul></ul></ul><ul><ul><ul><li>Reporter Calls </li></ul></ul></ul><ul><ul><li>Arranging for breaking news/PIO coverage </li></ul></ul><ul><ul><ul><li>Working with Field PIOs </li></ul></ul></ul>
    14. 14. Administration and Support Unit <ul><li>Schedule PIO Staff </li></ul><ul><li>Maintain JIC records </li></ul><ul><li>Supplies </li></ul><ul><li>Distribute materials </li></ul><ul><li>Status Boards </li></ul><ul><li>Support JIC Manager </li></ul>
    15. 15. Virtual Joint Information Centers
    16. 16. Virtual JIC Tools <ul><li>Conference Calls </li></ul><ul><li>Email distribution lists </li></ul><ul><li>PDAs/Web Enabled Devices </li></ul><ul><li>Web Sites and tools </li></ul><ul><li>Secure Portals, EOC Software </li></ul>
    17. 17. Three Steps for Lead PIO (in ANY situation) <ul><li>Assess Event ( and resources ) </li></ul><ul><ul><li>- Jurisdiction, time constraints, media needs </li></ul></ul><ul><li>Develop plan </li></ul><ul><ul><li>- Early buy-in and strength of organizational relationships is critical </li></ul></ul><ul><ul><li>- Mentally prepare for contingencies </li></ul></ul><ul><li>Make assignments </li></ul><ul><ul><li>- Based on resources and incident needs </li></ul></ul><ul><ul><li>- Let your team cover your bases </li></ul></ul>
    18. 18. Three Steps for JIC Team <ul><li>Work within the system </li></ul><ul><ul><ul><li>Respect the process developed </li></ul></ul></ul><ul><ul><ul><li>Track system weaknesses and suggestions for strengthening them </li></ul></ul></ul><ul><li>Complete your assignments </li></ul><ul><li>Look for ways to collaborate </li></ul><ul><ul><ul><li>Joint logos, speakers, agency credit </li></ul></ul></ul><ul><ul><ul><li>Know when its just time to help </li></ul></ul></ul>
    19. 19. Questions? Tina Walker
    20. 20. Contact Information <ul><li>Tina Walker, Chief </li></ul><ul><li>Office of Media Relations and Public Information </li></ul><ul><li>916-845-8456 </li></ul><ul><li>[email_address] </li></ul><ul><li>or </li></ul><ul><li>[email_address] </li></ul>

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