Gelatine: Making Coworking
Places Gel for Better Collaboration
and Social Learning !

!

Mark Bilandzic!
Ronald Schroeter!...
h=p://youtu.be/4R4R6VKbaY0	
  
Libraries!
= Books ?
!
? ! ! ! ! ! ! ! ! ! ! !???!
! ! ! ! ! ! ! ! ! !?!
???
??
! ! ! ! !? !
?? ! ! ! ! ! ! ! ! ! ! ! ! ! ?!
Library =


Learning...
Learning Context!

Personal!

Physical!

Social!
Learning Context!

Personal!

Physical!

Social!
Learning =? Fun!
Learning Context!

Personal!

Physical!

Social!
Learning Context!

Personal!

Physical!

Social!
!Social Learning!
Meetup Groups!

http://meetup.com!
Hackerspaces!
Coworking Spaces!
Case Study!

18 Months Ethnography /
User Observations!
18 Staff Interviews!
20+ User Interviews!
Library with no Agenda

=

! ! ! ! !Co-Working?!

Social Barriers!
!
Bilandzic, M. & Foth, M. (2013)

http://eprints.qut.e...
How can smart

space
! ! ! !???!

? !!!!!!!
technology

!!!!!!!!
??? be designed to enhance
! !?!
social learning! !? !


...
Gelatine 


Check-in System!
User

The Edge /
Checkin-Point

real-time update

physical presence

RFID user card

load user profile

web user profile
-...
Observations along the


“Audience Funnel”!
4%!

16%!
80%!
(Michelis & Müller, 2011)!
80% Passing By!

Why?!

Mostly regulars (12 of 13)!
Pre-entry motivations!
!Established routines!
“Screen-blindness”!
16% Viewers!

Effect?!

Many First-Time Visitors!
Amplified Sense of Place!
Amplified Sense of 

Other Users!
4% Interactors!

Purpose?!

Find like-minded

and 


more knowledgeable

other users!
Hybrid Tool for Placemaking!
Bilandzic, M. & Johnson, D. (2013)!
http://eprints.qut.edu.au/62062/!
Relevant other publications:



kavasmlikon.wordpress.com/

publications/!

Queensland	
  University	
  of	
  Technology,	...
Mark Bilandzic



@kavasmlikon

kavasmlikon.wordpress.com/publications/

mark.bilandzic@qut.edu.au!
!
Urban Informatics Re...
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
Gelatine: Making coworking places gel for better collaboration and social learning
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Gelatine: Making coworking places gel for better collaboration and social learning

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Presentation at OZCHI 2013.
Paper reference: Bilandzic, M., Schroeter, R., & Foth, M. (2013) Gelatine: Making coworking places gel for better collaboration and social learning. In Proceedings of OZCHI 2013, 25-29 November 2013, Flinders University, Adelaide, SA.
Download link: http://eprints.qut.edu.au/61844/

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  • Traditional role of libraries:
    Facilitators of information and knowledge
    Provide access to information (traditionally mostly books)
    => democratisation of knowledge (books for everyone no matter if rich or poor)
  • However, libraries are NOT in the book business! they are in the knowledge and information business…
  • Libraries are NOT physical repositories for book, but rather learning environments!
    Gelatine is concerned with enhancing social / connected learning among library users…
  • There is 3 factors that influence learning… (according to Falk & Dierking, 2002)
  • Learning is more effective if intrinsically motivated…
  • Providing a inspiring physical context, that’s what most libraries (especially the newer ones) do very well
    Wide open rooms
    Natural light
    Environmentally pleasing architecture, etc.
  • However, libraries do not provide a social learning experience per se…
  • A few example’s of successful social learning environemnts
  • Environment built explicitly with social interaction and collaboration in mind
    The Edge is a bookless (!) library / learning environment built with user participation, creation and co-creation of knowledge in mind
    Perfect case study environment
  • Main results of the ethnographic study:
    Bahavioural norm is people working next to each other rather than with each other
    Collaboration mostly only among people who have come to The Edge together
    Very little serendipitous encounters and crossfertilisation of knowledge between people who haven’t known each other before coming to The Edge
    There are social barriers to start an interaction with a stranger
    It’s hard to identify people with similar / complementary skils
  • Gelatine provides answers to the following questions:
    How can other users help me?
    How can I help other users?
    What areas of interests can I engage in with other users?
    Colour coded keywords
    Interactive / tap on tag cloud opens a window with details/location of the person behind the tag
  • Gelatine was installed at the entrance of The Edge. Served as the main point of information how users can engage with the space right after they come in…
  • ‘audience funnel’ – only a certain percentage of users transitions from one phase to another, and eventually, only a fraction of users ends up engaging in direct or multiple interactions with the public screen.
    21 test users from Hack The Evening
    Pilot study over 6 days at The Edge
    Sit in a distant corner and observe users passing through the “audience funnel”
  • 80 % ignore the screen:
    Regulars: 12 out of those 13 interviewees / had been visiting The Edge for at least three months on a weekly or sometimes daily basis
    Have a particular pre-entry motivation / established routines
    Backpacker use the computers / free internet
    English lessons with a tutor
    Read online news / youtube videos.
    20% who viewed/reacted or directly interacted
    New people to The Edge: wandering around the space, looking at posters, brochures and signage in an attempt to find out what this place is about.
    Ambience of the system important. Would not see or visit website.
    “I am here to find a job, not interested in much else to be honest.” (P1)
    “I am here to prepare for my English test, why would I bother talking to anyone else?” (P10)
    “I don’t normally communicate with people. I don’t come here for social purposes [...] I don’t think I would use [Gelatine]. I can see how it’s a good service, and how a lot of people might benefit from it, but I am more of an individual user. I have my own interests and stuff that I look at.” (P4)
  • Space does not equal place…
    Designers of place can’t tell what people should use place for.
    But Gelatine provides a virtual window for people to see what other people use the space for….
  • “It will be so much easier you come and see ‘oh that person is actually somewhere in here.’ I will definitely be a user of this, I am signing up. To meet other musicians and music producers [...] Honestly, I was trying to find a way how to put it, but I mean this is what’s missing. It’s very vital for people to interact...” (I3).
    People who have been here for a long time / daily basis…
    Depends on personality and general openness
    Use only for personal benefit / learning purposes. No chit-chat
  • (Bilandzic, Schroeter, & Foth, 2013, in review)
  • Gelatine: Making coworking places gel for better collaboration and social learning

    1. 1. Gelatine: Making Coworking Places Gel for Better Collaboration and Social Learning ! ! Mark Bilandzic! Ronald Schroeter! Marcus Foth! Urban Informatics Research Lab! Queensland University of Technology! Queensland  University  of  Technology,  Urban  Informa:cs  Research  Lab  
    2. 2. h=p://youtu.be/4R4R6VKbaY0  
    3. 3. Libraries! = Books ? !
    4. 4. ? ! ! ! ! ! ! ! ! ! ! !???! ! ! ! ! ! ! ! ! ! !?! ??? ?? ! ! ! ! !? ! ?? ! ! ! ! ! ! ! ! ! ! ! ! ! ?! Library =
 Learning Environment!
    5. 5. Learning Context! Personal! Physical! Social!
    6. 6. Learning Context! Personal! Physical! Social!
    7. 7. Learning =? Fun!
    8. 8. Learning Context! Personal! Physical! Social!
    9. 9. Learning Context! Personal! Physical! Social!
    10. 10. !Social Learning!
    11. 11. Meetup Groups! http://meetup.com!
    12. 12. Hackerspaces!
    13. 13. Coworking Spaces!
    14. 14. Case Study! 18 Months Ethnography / User Observations! 18 Staff Interviews! 20+ User Interviews!
    15. 15. Library with no Agenda = ! ! ! ! !Co-Working?! Social Barriers! ! Bilandzic, M. & Foth, M. (2013)
 http://eprints.qut.edu.au/58440/!
    16. 16. How can smart space ! ! ! !???! ? !!!!!!! technology
 !!!!!!!! ??? be designed to enhance
! !?! social learning! !? ! 
 ?? !!! among users?!
    17. 17. Gelatine 
 Check-in System!
    18. 18. User The Edge / Checkin-Point real-time update physical presence RFID user card load user profile web user profile - skills (how can I help other users?) - needs (how can other users help me?) - interests Website / Database public screen thermal printer user profile ticket
    19. 19. Observations along the
 “Audience Funnel”! 4%! 16%! 80%! (Michelis & Müller, 2011)!
    20. 20. 80% Passing By! Why?! Mostly regulars (12 of 13)! Pre-entry motivations! !Established routines! “Screen-blindness”!
    21. 21. 16% Viewers! Effect?! Many First-Time Visitors! Amplified Sense of Place! Amplified Sense of 
 Other Users!
    22. 22. 4% Interactors! Purpose?! Find like-minded
 and 
 more knowledgeable
 other users!
    23. 23. Hybrid Tool for Placemaking! Bilandzic, M. & Johnson, D. (2013)! http://eprints.qut.edu.au/62062/!
    24. 24. Relevant other publications:
 
 kavasmlikon.wordpress.com/
 publications/! Queensland  University  of  Technology,  Urban  Informa:cs  Research  Lab  
    25. 25. Mark Bilandzic
 
 @kavasmlikon
 kavasmlikon.wordpress.com/publications/
 mark.bilandzic@qut.edu.au! ! Urban Informatics Research Lab! Queensland University of Technology! Queensland  University  of  Technology,  Urban  Informa:cs  Research  Lab  

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