Emerging technologies in_business

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Emerging technologies in_business

  1. 1. Emerging Technologies in Business Qantas Airways By: Troy kavan
  2. 2. About Qantas Airways <ul><li>Qantas Airline motto is &quot;Qantas - The Spirit Of Australia&quot;. The airline's name comes from the words &quot;Queensland and Northern Territory Aerial Services&quot; in 1920. </li></ul><ul><li>Qantas built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. </li></ul><ul><li>Qantas provides very generous facilities and services to their customers. </li></ul><ul><li>Due to these technologies, it will be many improvement in the future which is the strongest plus point for them </li></ul>
  3. 3. Qantas Distance <ul><li>Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. </li></ul>
  4. 4. Web & Mobile App <ul><li>Advantages to develop the technologies which Qantas already using in their organization and going on worldwide on web internet and mobile web are the biggest adoptable technology for Qantas Airlines. </li></ul>
  5. 5. Technologies are used <ul><li>e-Commerce </li></ul><ul><li>Social Networking </li></ul><ul><li>Wireless networking </li></ul><ul><li>Mobile web </li></ul><ul><li>e-CRM & e-EMP </li></ul><ul><li>Online Marketing </li></ul><ul><li>Search Engine </li></ul>
  6. 6. e-Commerce <ul><li>Conducting business online. Selling goods or services, in the traditional sense base on electronically. </li></ul><ul><li>B2C Business to Customer </li></ul><ul><li>B2B Business to Business </li></ul><ul><li>C2C Customer to Customer </li></ul>
  7. 7. Mobile Web Application <ul><li>The Mobile Web refers of using Internet connected applications or Web application access to the Internet from a mobile device. </li></ul>
  8. 8. Social Networking <ul><li>Social networks are groups of individuals who share a commonality. Their common bond of social networks such as members live, interest,, and common friends. </li></ul>
  9. 9. Wireless Networking <ul><li>Wireless Networking is a term used to describe telecommunications in which electromagnetic waves carry the signal over part or the entire communication path. The self-service system, which relies on smartchip Q Cards and wireless Q Bag Tags, </li></ul>
  10. 10. e-CRM & e-ERP <ul><li>e-ERP (e-Enterprise Resource Planning) system allows organisation to integrate engineering, customer service, planning, materials, manufacturing, finance, and human resources across a single facility or across multiple locations. </li></ul><ul><li>E-CRM   (e-Customer Relationship Management) systems helps organisation track and manage customer relations. </li></ul>
  11. 11. Search Engine <ul><li>Web search engine is designed to search for information on the World Wide Web and FTP servers. The search results are generally presented in a list of results and are often called “Hit” </li></ul>
  12. 12. Mobile web <ul><li>The Mobile Web refers of using Internet connected applications or Web application access to the Internet from a mobile device. </li></ul><ul><li>The traditional of access the Web has been via fixed line or land line services. Mobile Web is becoming more accessible by portable and wireless devices. </li></ul>
  13. 13. Qantas’s Mobile App <ul><li>● Booking; flight booking and rebooking </li></ul><ul><li>● Mobile check-in and boarding passes; </li></ul><ul><ul><li>boarding pass sent to mobile phone as bar code; passenger holds phone up to bar-code reader upon boarding plane </li></ul></ul><ul><li>● Website optimization; </li></ul><ul><ul><li>websites designed to accommodate various mobile device footprints (smaller displays, different font sizes) </li></ul></ul><ul><li>● Messaging; </li></ul><ul><ul><li>targeted messages and advertisements sent to passengers’ mobile </li></ul></ul>
  14. 14. Mobile App
  15. 15. Impact Mobile web
  16. 16. Advantage of Mobile App <ul><li>Improved User Experience: </li></ul><ul><li>Brand Identity: </li></ul><ul><li>Portability and Connectivity: </li></ul><ul><li>Competitive Advantage: </li></ul><ul><li>New Advertising Opportunities : </li></ul>
  17. 17. Online Marketing <ul><li>It is the way to doing marketing and selling products by using online application of networks through the internet or mobile phone </li></ul><ul><li>It is also contain aim or strategy in order to achieve the result of online marketing. </li></ul><ul><li>Also known like Internet marketing or web marketing, online marketing </li></ul>
  18. 18. Impact of Online Marketing <ul><li>Search-Engine Optimization (SEO): marketing techniques to increase their visibility in the search engine page results. It shortlist good companies and opportunity to get advantage over competitor </li></ul><ul><li>Have a Blog/Website: people can find and a handy way of referring and their choices </li></ul><ul><li>Online Advertising: Google AdWords is the best example of Pay-per-click online marketing program </li></ul><ul><li>Another online advertising strategy may wish to try is creating and posting an online video </li></ul>
  19. 19. continue <ul><li>Social Networking: Twitter, Facebook, Marketing online through social through the web application </li></ul><ul><li>Email Marketing: marketing through emails directly to people who interested in the products or services. </li></ul><ul><li>Viral Marketing : Company websites that let visitors email interactive games or funny video clips like Secondlife </li></ul>
  20. 20. Competitor organization - VirginBlue <ul><li>Advantage on search-engine: 24 hours a day, 7 days a week, 365 days a year. save money and time period to reach people for business. </li></ul><ul><li>To accept PayPal for ticket purchases:  Virginblue is now accepting PayPal credit cards for online payment. Passengers can pay by PayPal or their own bank account </li></ul><ul><li>Secure payment. PayPal’s online payment platform with over 94 million users will enable to reach out to their network </li></ul>
  21. 21. Jetstar and Virginblue
  22. 22. Qantas’s Youtube Tec. <ul><li>http://www.youtube.com/watch?v=QXvQ6i85G0U&feature=related </li></ul>
  23. 23. The five organizational advantages <ul><li>Competitive advantage : strong brand name, many attractive destinations </li></ul><ul><li>Return on investment (ROI) ‏ : strong market all over Australia </li></ul><ul><li>Customer convenience : online marketing and latest technologies </li></ul><ul><li>Demand : depend on period of seasons </li></ul><ul><li>Streamlining operation : e-SCM, e-CRM </li></ul>
  24. 24. Future advantages
  25. 25. Future advantages <ul><li>Aircraft television: Qantas has video in TV screen with person who explains all welcoming introduction, staff of aircraft, and safety information for handicap people </li></ul><ul><li>Apple technology: introduce all Australian Qantas Club, moving into Apple environment. They offers the latest generation Macs with latest technology </li></ul>
  26. 26. continue <ul><li>Seat Selection: select seat before departure </li></ul><ul><li>Economy class Business Class </li></ul>
  27. 27. continue <ul><li>Smart cards Check-In: new smart cards with chip technology </li></ul><ul><li>check in at kiosks boarding pass </li></ul>
  28. 28. continue <ul><li>USB ports and PC power: for short distance travelling </li></ul><ul><li>Allow to charge or use their smartphones and laptops during flights. </li></ul><ul><li>X-ray Multi-view Topography: clearer, and more powerful than older machines. </li></ul><ul><li>It made security process both easier and quicker, reduce delays caused by people </li></ul>
  29. 29. Conclusion <ul><li>Qantas adopt many latest technologies </li></ul><ul><li>Attract customers for conveniences </li></ul><ul><li>Strong brand market as competitive advantage </li></ul><ul><li>Start new business Jetstar for middle class people </li></ul>

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