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A Cooperative Reference Staffing Effort by Academic Librarians in a Shared Dormitory<br />Research Services Outpost<br />
Introduction<br />Molly Beestrum, Columbia College<br />Brian DeHart, DePaul University<br />Katy Hite, Roosevelt Universi...
The UCC<br />
Genesis of Off-Site Reference<br />Off-site reference initiated at all campuses with varied successes<br />Columbia Colleg...
Collaboration<br />Dorm management not initially receptive upon openingin 2004. <br /> In 2010, UCC initiated conversation...
Collaboration<br />Proposal<br />Drafted Summer 2010<br />Submitted/Accepted August 2010<br />Cross training (Summer 2010)...
Collaboration<br />Site to share duties & information<br />https://sites.google.com/site/researchinformationoutpost/ <br /...
The UCC	: Location, location, location!<br />Original intent:  Dining commons during high traffic dinner hours (6-8pm)<br ...
The UCC	: Location, location, location!<br />Former RA Resource Center (crafts,etc.)<br />Located in high traffic hallway ...
The UCC	: Location, location, location!<br />
The UCC	: Advertisement & Promotion<br />UCC<br />Electronic Signboards<br />Posters in hallways/staircases<br />Easel sta...
UCC Advertisement & Promotion<br />
The UCC	: Advertisement & Promotion<br />
The UCC	 in Action<br />Question Tracking<br />Student population<br />Nature of questions<br />
The UCC in Action<br />
Conclusions<br />Dorm life separate from academic life, despite efforts from Residence Life<br />Mirrors individual campus...
Alternatives?<br />Reaching out virtually within LMS to reach students.<br />Partnerships with other academic departments ...
Literature Review<br />Reference Outposts (on- and off-campus)<br />Roaming reference<br />See electronic handout<br />
Questions?<br />Contact<br />Katy Hite khite@roosevelt.edu<br />Brian DeHartbdehart@depaul.edu<br />Molly Beestrummbeestru...
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Ila presentation final

  1. 1. A Cooperative Reference Staffing Effort by Academic Librarians in a Shared Dormitory<br />Research Services Outpost<br />
  2. 2. Introduction<br />Molly Beestrum, Columbia College<br />Brian DeHart, DePaul University<br />Katy Hite, Roosevelt University<br />Chicago loop universities collaborating to offer reference services in a collective dormitory<br />
  3. 3. The UCC<br />
  4. 4. Genesis of Off-Site Reference<br />Off-site reference initiated at all campuses with varied successes<br />Columbia College: Ask-a-Librarian Roadshow<br />DePaul University: Writing Center Outpost<br />Roosevelt University: Reference in Student Lounge<br />
  5. 5. Collaboration<br />Dorm management not initially receptive upon openingin 2004. <br /> In 2010, UCC initiated conversation with Columbia Library. <br />Perfect storm of conversations between librarians at three campuses. <br />
  6. 6. Collaboration<br />Proposal<br />Drafted Summer 2010<br />Submitted/Accepted August 2010<br />Cross training (Summer 2010)<br />Shared resources <br />Unique/popular resources in each library<br />Authentication for each population<br />
  7. 7. Collaboration<br />Site to share duties & information<br />https://sites.google.com/site/researchinformationoutpost/ <br />Used to compose proposal, collaborate & share links<br />
  8. 8. The UCC : Location, location, location!<br />Original intent: Dining commons during high traffic dinner hours (6-8pm)<br />In Practice: Unused office <br />
  9. 9. The UCC : Location, location, location!<br />Former RA Resource Center (crafts,etc.)<br />Located in high traffic hallway near:<br />Laundry room<br />Computer Lab<br />Fitness Center<br />Multimedia/gaming room<br />Not “walk-in friendly”<br />Spring 2011: Partially Reclaimed by RAs<br />
  10. 10. The UCC : Location, location, location!<br />
  11. 11. The UCC : Advertisement & Promotion<br />UCC<br />Electronic Signboards<br />Posters in hallways/staircases<br />Easel stand outside office<br />“House Calls”/Word of mouth<br />In-Library promotion<br />Blog Posts & Tweets<br />
  12. 12. UCC Advertisement & Promotion<br />
  13. 13. The UCC : Advertisement & Promotion<br />
  14. 14. The UCC in Action<br />Question Tracking<br />Student population<br />Nature of questions<br />
  15. 15. The UCC in Action<br />
  16. 16. Conclusions<br />Dorm life separate from academic life, despite efforts from Residence Life<br />Mirrors individual campus efforts in terms of challenges, disconnected from students expectations<br />Time investment not worth payoff (about 180 hours of reference librarian presence for only 9 interactions). <br />
  17. 17. Alternatives?<br />Reaching out virtually within LMS to reach students.<br />Partnerships with other academic departments (writing center, academic computing) may be better avenue to explore. <br />What else can we do at the UCC?<br />Participate in academic-focused activities<br />Continue to market library services (online and physical) through print and social media<br />
  18. 18. Literature Review<br />Reference Outposts (on- and off-campus)<br />Roaming reference<br />See electronic handout<br />
  19. 19. Questions?<br />Contact<br />Katy Hite khite@roosevelt.edu<br />Brian DeHartbdehart@depaul.edu<br />Molly Beestrummbeestrum@colum.edu<br />

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