URGENT CARE       STORYTELLING   Kathleen Sobr Business of Art & Design ’12      Kat Wilson Business of Art & Design ’13Ja...
MISSION:   UTILIZE STORYTELLING TO IMPROVE THE  EMOTIONAL & PHYSICAL EXPERIENCE OFFINDING, ARRIVING, AND BEING CARED FORAT...
3 LocationsUrgent Care Center atHeritage HarborUrgent Care Center atUniversity ParkwayUrgent Care Center atStickney Point
Urgent Care Clinic            at University ParkwaySpecialize in urgent treatment for:      Open 7 Days a Week  ✓ Strains,...
CURRENT PATIENT  EXPERIENCE
Front Desk
Waiting Room Panorama+ Open atmosphere+ Upholstery+ Windows+ Limited division of waiting area
Check-In:• Too much paperwork• Why do I need to fill this out if  I’ve been here before?• What do these signs say?
This large flat-screen TV is used solely to display         the Urgent Care     Center’s pricing andseasonal specials (i.e....
no water              or juice,                only               coffeeoutdated,unhygienicmagazines
Will I be forgotten aboutwhen the door closes?What if I need to go to thebathroom?Will my family be informedin the waiting...
“soothing art”   What is this?                                 Do I have to wait in this chair?
FUTURE PATIENT  EXPERIENCE
Waiting Room
Children’s Exam     Room
PROJECTIONS
Patient Exam Room
THANK YOUFOR YOUR TIME
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
Urgent carepresentation
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Urgent carepresentation

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Urgent carepresentation

  1. 1. URGENT CARE STORYTELLING Kathleen Sobr Business of Art & Design ’12 Kat Wilson Business of Art & Design ’13Jacquelynn Harris Illustration ’13
  2. 2. MISSION: UTILIZE STORYTELLING TO IMPROVE THE EMOTIONAL & PHYSICAL EXPERIENCE OFFINDING, ARRIVING, AND BEING CARED FORAT ONE OF SARASOTA MEMORIAL’S URGENT CARE CLINICS.
  3. 3. 3 LocationsUrgent Care Center atHeritage HarborUrgent Care Center atUniversity ParkwayUrgent Care Center atStickney Point
  4. 4. Urgent Care Clinic at University ParkwaySpecialize in urgent treatment for: Open 7 Days a Week ✓ Strains, sprains & fractures 8:00 AM to 8:00 PM ✓ Eye injuries ✓ Laceration & Burns • Moving to a new location at University Parkway and Honore Ave within theAnd common medical conditions such as: next 6 months. ✓ Sore throats ✓ Colds & Flu ✓ Earaches • Most patients come from surrounding ✓ Bronchitis areas including New College, RCAD, ✓ Sinus infections SCF and Sarasota Bradenton ✓ Skin rashes International Airport ✓ Urinary problems
  5. 5. CURRENT PATIENT EXPERIENCE
  6. 6. Front Desk
  7. 7. Waiting Room Panorama+ Open atmosphere+ Upholstery+ Windows+ Limited division of waiting area
  8. 8. Check-In:• Too much paperwork• Why do I need to fill this out if I’ve been here before?• What do these signs say?
  9. 9. This large flat-screen TV is used solely to display the Urgent Care Center’s pricing andseasonal specials (i.e. flu shots, physical exams).
  10. 10. no water or juice, only coffeeoutdated,unhygienicmagazines
  11. 11. Will I be forgotten aboutwhen the door closes?What if I need to go to thebathroom?Will my family be informedin the waiting room?How can I make myself ascomfortable as possible?
  12. 12. “soothing art” What is this? Do I have to wait in this chair?
  13. 13. FUTURE PATIENT EXPERIENCE
  14. 14. Waiting Room
  15. 15. Children’s Exam Room
  16. 16. PROJECTIONS
  17. 17. Patient Exam Room
  18. 18. THANK YOUFOR YOUR TIME

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