The Evolving Telehealth Workforce

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Presentation by Jordan Berg, Telehealth Coordinator, Alaska Native Tribal Health Consortium

Published in: Health & Medicine, Education
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The Evolving Telehealth Workforce

  1. 1. The Evolving Telehealth Workforce
  2. 2. Telehealth Coordinator Courses • Grant funded in 2010 • 3 continuing education courses • Online course delivery through the UA system
  3. 3. Course One • General overview of telemedicine concepts • Foundation for subsequent courses Topics Covered: • Overview of Telehealth & Telemedicine • Role of the Telehealth Coordinator • Telehealth Delivery Modes & Methods • Business Aspects of Telehealth • Future of Telehealth
  4. 4. Course Two • Certification as Telehealth Coordinator (THC) • Pre-requisite for Course 3 Topics Covered: • The Role of the Telehealth Coordinator • Workflow Development • Developing policy and procedures • Privacy & Confidentiality practices • Billing and Reimbursement
  5. 5. Course Three • Telehealth Program Creation and Development • Certification as a Telehealth Program Manager Topics Covered: • Needs Assessment • Program Development • Change Management • Designing Sustainable Programs
  6. 6. A Brief History of Telehealth Training Telehealth Trainers Train the Trainer Telehealth Coordinators & Program Development
  7. 7. Early Days Telehealth Trainers Teach to Function
  8. 8. Training Trainers Train the Trainer Teach to Function Teach to Train
  9. 9. Program Development Telehealth Coordinators & Program Development Teach to Function Teach to Train Teach to Develop
  10. 10. Evolutions in Technology and Workforce Standardization/Proliferation of Technology Teach to Function Teach to Train Technological Literacy of Users Teach to Develop
  11. 11. THC Courses Course 1 BTOP Funding Accreditation Course 2 Course 3
  12. 12. Curriculum Development Content: • Literature searches • Program assessments- examples of successful programs • Historical data- Development of Telehealth • Legal and regulatory research Format: • Used other CE courses as reference • Networking with telemedicine educators and resource centers
  13. 13. CE vs. Credit Continuing Education offered advantages in: • Cost • Development • Student • Accessibility • Accessible to wider audience • Freedom to format/change format at will
  14. 14. Certification • Successful completion of THC courses • Demonstrated understanding and comprehension • Telehealth Coordinator • Telehealth Program Manager
  15. 15. General Course Characteristics • Substantive • 3 Courses • 10 weeks (Course 1 and 2) • 24 weeks (Course 3) • 30 hours of coursework (Course 1 and 2) • 60+ hours of coursework (Course 3)
  16. 16. General Course Characteristics Instructor Moderated Discussion Forums Live Sessions
  17. 17. General Course Characteristics Experienced instructors: • Jay Brudzinski • Cindy Roleff
  18. 18. Data Students Enrolled Course 3 10 Course 2 35 Course 1 69 Total: 114 Completion Rate: 80%
  19. 19. Students
  20. 20. Student Feedback "This was an excellent course and I will recommend people take it even if they aren't involved in telehealth, if only to learn about how this technology is being used around the world." "Keep up the great course activities" "This was an excellent course and challenging, it forced me to think outside the box and come up with solutions to what can be a difficult internal process in facilities." "This class is really helping me to understand the big picture."
  21. 21. Lessons Learned • Course flexibility • Course format • Course pacing • Growing the courses • Benefits and challenges of national participants • Time zones • 5pm-630pm AK time (9-1030 ET)
  22. 22. Future Development • For credit course- UAA • More students! • More flexible formatting for different student types • Partnerships
  23. 23. Interested?/Shameless Plug • Upcoming classes: • Course 1: June 4 • Course 2: June 12 • Course 3: June 13 • Signing up for class: • Register online: https://aceweb.uas.alaska.edu • Email Jay Brudzinski • jbrudzinski@anthc.org

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