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Tools for talking

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Communication skills, just like coding skills, can be supported, improved and mastered with the use of tools, strategies and approaches. While some people seem naturally gifted, others need to work to improve these skills. But all of us can learn to listen, to question, to clarify, and to make requests more effectively.

This session will outline a range of communication tools, techniques and approaches, but also ask the audience to work in small groups to talk about talking. How we do it, whether online, in text in our issue queues and chat tools, or by using voice and video, or in person at meetups and sprints. We will also explore the challenges presented by our tools, and by our cultural diversity.

My hope is that by having this conversation, and looking at "Tools for Talking" means we can all accept and embrace the challenge to improve how we communicate.

Note: This is a conversation. Not a presentation.
​Participants will be expected to share their own experiences too.

Published in: Self Improvement
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Tools for talking

  1. 1. Tools for Talking a core conversation facilitated by Donna “kattekrab” Benjamin #tools4talking
  2. 2. @kattekrab #tools4talking @drupalcon Outline ● 5 min intro ● 10 min exploring our tech tools ● 10 min on general comms skills and strategies ● 15 min on how we could bring these together for better collaboration for the next cycle ● 15 min report back ● 5 min summary and where to from here? Communication skills, just like coding skills, can be supported, improved and mastered with the use of tools, strategies and approaches. While some people seem naturally gifted, others need to work to improve these skills. But all of us can learn to listen, to question, to clarify, and to make requests more effectively. This session will outline a range of communication tools, techniques and approaches, but also ask the audience to work in small groups to talk about talking. How we do it, whether online, in text in our issue queues and chat tools, or by using voice and video, or in person at meetups and sprints. We will also explore the challenges presented by our tools, and by our cultural diversity. My hope is that by having this conversation, and looking at "Tools for Talking" means we can all accept and embrace the challenge to improve how we communicate. Note: This is a conversation. Not a presentation. Participants will be expected to share their own experiences too.
  3. 3. @kattekrab #tools4talking @drupalcon Who am I? Donna Benjamin also known as kattekrab 1. Chair, Community working group 2. Board member, Drupal Association 3. Executive Director, Creative Contingencies 4. Oceania outreach, Open Invention Network 5. Drupal Watchdog team, Tag1 Publishing.
  4. 4. @kattekrab #tools4talking @drupalcon Why do I care about communication?
  5. 5. @kattekrab #tools4talking @drupalcon Tech tools for talking Everyday we use tools to communicate ● IRC / Slack / hipchat / gitter / skype chat ● hangouts / hello / talky.io / skype video ● telephones / voice chat / conference calls ● Issue Queues / github / redmine / basecamp ● Email / mailing lists / online forums ● Meetups / camps / cons / workshops / seminars
  6. 6. @kattekrab #tools4talking @drupalcon Human tools for talking 1. Powerful Non Defensive Communication 2. Non Violent Communication 3. Active Listening 4. Appreciative Inquiry 5. Transactional Analysis 6. The Drama Triangle vs The Empowerment Dynamic 7. The 7 Cs
  7. 7. @kattekrab #tools4talking @drupalcon Powerful non-defensive communication 1. Ask questions 2. Make observations 3. Predict consequences PNDC
  8. 8. @kattekrab #tools4talking @drupalcon Non-violent communication 1. Observations 2. Feelings 3. Needs 4. Requests NVC
  9. 9. @kattekrab #tools4talking @drupalcon Active listening 1. Physical Attention 2. Paraphrasing 3. Reflecting 4. Clarifying 5. Encouraging
  10. 10. @kattekrab #tools4talking @drupalcon Appreciative inquiry prin-ciples summary Construc-tionist prin- ciple Words create worlds Reality as we know it is a subjective vs. objective state. It is socially created through language and conversations. Simul-taneity prin-ciple Inquiry creates change Inquiry is inter-vention. The moment we ask a question, we begin to create change. Poetic prin-ciple We can choose what we study Orga-ni-za-tions, like open books, are endless sources of study and learning. What we choose to study makes a difference. It describes — even creates — the world as we know it. Antic-i-patory prin-ciple Image inspires action Human systems move in the direction of their images of the future. The more positive and hopeful the image of the future, the more positive the present-day action. Positive prin-ciple Positive ques-tions lead to positive change Momentum for large-scale change requires large amounts of positive affect and social bonding. This momentum is best generated through positive ques- tions that amplify the positive core.
  11. 11. @kattekrab #tools4talking @drupalcon Transactional analysis 1. I’m OK, You’re OK 2. Parent 3. Adult 4. Child TA
  12. 12. @kattekrab #tools4talking @drupalcon The Drama Triangle 1. Victim 2. Persecutor 3. Rescuer
  13. 13. @kattekrab #tools4talking @drupalcon Empowerment Dynamic 1. Creator 2. Challenger 3. Coach
  14. 14. @kattekrab #tools4talking @drupalcon 7Cs of Effective communication 1. Clear 2. Concise 3. Concrete 4. Correct 5. Coherent 6. Complete 7. Courteous 7 Cs
  15. 15. @kattekrab #tools4talking @drupalcon Credits for Icons from the Noun Project forum by Stuart McMorris bow by Mark Shogreen eyes by Vicons Design ear by Yo Szczepanska voice by Mon Aguilar https://thenounproject.com/
  16. 16. I can haz feedback plz? kknet.nl/tools4talking @kattekrab #tools4talking @drupalcon

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